• Provide Epic product function, design, and build expertise and experience needed for successful product implementation. • Serve as the primary resource dedicated to application design, validation, and build within assigned area. • Assesses current state, designs and implements future-state workflows by interacting with department representatives to analyze business/operational needs, and translates these into proper system configuration. • Provide demonstration of system functionality creates and submits regular status reports to immediate Lead Analyst/Project Manager/IT Leadership as assigned. • Coordinate/facilitate organizational meetings and attends weekly team meetings to discuss team and project related activities, issues, changes, communications, and updates. • Develop, support, and maintain documentation and procedures as needed and provides training to other IT staff and user clients as appropriate. • Troubleshoot problems identified by team members and end-users, analyzes and coordinates system changes, and implements approved changes based on customer-designated priorities. • Review and test build and new releases/enhancements prior to implementing in the production environment, and maintain established guidelines related to build standards (logs/tracks issues, naming and numbering conventions, build trackers etc.) and Change Control processes. • Collaborate with Principal Trainers in the design and development of role-based training programs to support the workflows to be implemented, and assists with training of end-users on proper use of the system. • Contribute to preparation of testing scripts, performs unit/system/integrated testing tasks in a structured manner, and appropriately documents test results. • Provide expertise and experience to the development of activation plans, application activation tasks, and production environment readiness. • Provide on-site support as needed during Go-live/Downtime events.

• Own the communications workflow for all class launches in partnership with our external agency: creative ideation, press strategy, drafting press materials, supporting instructor calls, and coordinating instructor interviews to secure earned media coverage across traditional press, podcasts, creator platforms, and newsletters/Substacks • Support the company's thought leadership efforts: secure speaking engagements and media placements including features, interviews, and podcast appearances • Drive ongoing proactive press outreach: holiday gift guides, promotional campaigns, and real-time trendjacking to insert MasterClass offerings into timely conversations • Leverage AI tools (e.g., ChatGPT, Claude) to drive efficiency: drafting press materials, generating first-pass content, and streamlining

• Lead internal communications, knowledge management, and process optimization initiatives for the North American Market team. • Manage the North American Market Teams and Territory Partner SharePoint page. • Manage documentation and upkeep of all processes and internal communications. • Collaborate with leadership and Team/Channel managers for clear documentation. • Capture and standardize institutional knowledge from subject matter experts. • Create and manage internal communications to inform and align field and channel teams. • Plan, facilitate, and recap department wide meetings. • Identify opportunities to streamline communication and knowledge-sharing workflows.

• Develop and execute integrated marketing and communication initiatives that advance organizational goals • Strengthen brand presence and deliver exceptional experiences for our customers and employees • Oversee multi-channel campaigns, internal and external communications, vendor and partner relationships, and digital platform governance • Responsible for LinkedIn strategy, employee experience communications, sales enablement, and go-to market strategies • Ensure alignment across all marketing activities and drive engagement • Leverage data-driven insights to optimize performance and provide service excellence • Collaborate closely with cross-functional teams to deliver thoughtful, well-executed communications that make complex ideas simple, elevate the brand, and create meaningful connections with the audiences we serve.