We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues. We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork. The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth. Ideal candidate must live in the Mt Laurel or Cape May New Jersey area and be willing to travel within this territory and occasionally outside of this territory as needed. Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives What can you expect? You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must! You’ll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs. As an FSR you will work collaboratively with an internal team to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue, InVue). You would assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices. What do you need to succeed? - 3+ years experience working in a veterinary practice or applicable work experience and familiarity with IDEXX products. - Ability to build relationships with all personalities is a must! This is a fun and fulfilling job. It may come across stressful at times, but it really is fun, and our team is amazing! You would have the opportunity to visit amazing towns and places. - Effectively communicate and collaborate with customers, management, and peers. - Ability to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily. - Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions. - Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations. - Comfortability with learning and using technology such as computers, tablets and Smartphones. Computer networking experience is a plus! Shift info/travelling: - Requires up to 75% travel (varies by region and may include travel outside of your territory) - 5 days or more of car travel per week - 6-8 or more overnights per month (subject to change) - Weekend hours and weekday overtime may be required. Overnight travel is required. - Valid Driver’s License and clean drivers abstract required - Requirement to currently reside in or be willing to self-relocate within the designated territory as advertised What you can expect from us: - Hourly rates targeting: $27.00 per hour+ - Opportunity for annual cash bonus - Benefits Day-One - On the job training and career advancement opportunities (experience NOT required) - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more ​Physical Demands and Work Environment: - Regularly required to stand and sit for extended periods; extend and reach with hands and arms; and use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools. - Occasionally required to climb, balance, bend, stoop, kneel or crouch. - May be required to lift, move and carry up to 60 pounds. - Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus. - Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person. - Ability to communicate verbally on phone and in person. - Fluency in the English language. - Weekend hours and weekday overtime may be required. - Extensive overnight travel required. - Ability to travel and work internationally. - Ability to drive car for extended periods Why IDEXX? We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let’s pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-FSR

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues. We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork. The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth. Ideal candidate must live in the Ottawa, ON area and be willing to travel within this territory and occasionally outside of this territory as needed. Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives What can you expect? You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must! You’ll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs. As an FSR you will work collaboratively with an internal team to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue, InVue). You would assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices. What do you need to succeed? - 3+ years experience working in a veterinary practice or applicable work experience and familiarity with IDEXX products. - Ability to build relationships with all personalities is a must! This is a fun and fulfilling job. It may come across stressful at times, but it really is fun, and our team is amazing! You would have the opportunity to visit amazing towns and places. - Effectively communicate and collaborate with customers, management, and peers. - Ability to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily. - Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions. - Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations. - Comfortability with learning and using technology such as computers, tablets and Smartphones. Computer networking experience is a plus! Shift info/travelling: - Requires up to 75% travel (varies by region and may include travel outside of your territory) - 5 days or more of car travel per week - 6-8 or more overnights per month (subject to change) - Weekend hours and weekday overtime may be required. Overnight travel is required. - Valid Driver’s License and clean drivers abstract required - Requirement to currently reside in or be willing to self-relocate within the designated territory as advertised What you can expect from us: - Hourly rates targeting: $30.00+ per hour CAD - Opportunity for annual cash bonus - Benefits Day-One - On the job training and career advancement opportunities (experience NOT required) - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more ​Physical Demands and Work Environment: - Regularly required to stand and sit for extended periods; extend and reach with hands and arms; and use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools. - Occasionally required to climb, balance, bend, stoop, kneel or crouch. - May be required to lift, move and carry up to 60 pounds. - Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus. - Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person. - Ability to communicate verbally on phone and in person. - Fluency in the English language. - Weekend hours and weekday overtime may be required. - Extensive overnight travel required. - Ability to travel and work internationally. - Ability to drive car for extended periods Why IDEXX? We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let’s pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-FSR

Fulfills tasks based on direct manager assignment Deploys Company’s Customer Support activities: Assists in the response to customer technical queries and service calls to the Customer Support. Answers customer queries to support telephone out of office hours as and when required.

Care Team Lead Full Time, Remote Who we are Founded in 2015, TimeDoc Health is a leader in Virtual Care Management (VCM) for healthcare providers - one of the largest new markets in healthcare. We enable providers to deliver truly continuous, comprehensive care by helping them establish care management programs for patients with chronic and behavioral health conditions. Our solution combines a care management SaaS platform, remote patient monitoring devices, and digital care management services to provide the personal touch often missing in healthcare. Are you ready to have a huge impact on thousands of patients' lives? Apply now to get started! Who you are The ideal candidate demonstrates the following core competencies: - Self-Awareness. Ability to recognize one's own emotions and understand tendencies across situations - Self Management. Ability to effectively manage one's emotional reactions to situations and people - Relationship Management. Applying emotional understanding in our dealing with others - Accountability. Demonstrates ownership, commitment and follow through in achieving results - Proactive and Clear Communication. Inform and influence others in a clear, concise and timely manner - Agility. Able to manage and switch priorities effectively - Inclusivity. Generate collaborative solutions through placing high value on diverse backgrounds and perspectives - Driving Execution. Follows through on commitments and obligations, leading others to achieve expected results every time, on-time - Developing Others. Share knowledge, skills or expertise with others to develop them into stronger performers and leaders Team Description/Role Importance: The Team Lead role is critical within the TimeDoc organization, as they are responsible for supporting, coaching and ensuring the success of the Care Coordinators on their team. This role is responsible for employee engagement and helping their team achieve high quality patient experiences while reaching departmental and organizational goals. The Team Lead collaborates with departments across the organization as it relates to the development and iteration of Care Management best practices and is passionate about delivering valuable, patient centric care. The Team Lead role is also provider facing, and often supports the Client Success team in problem solving and as an advocate for both patients and Care Coordinators. Responsibilities (Other duties may be assigned): - Recognition of and engagement with your team in a positive, supportive and encouraging manner - Support interviewing, hiring, and training efforts for new care coordinators to ensure their success as TimeDoc Care Coordinators - Lead your team to peak operational effectiveness and efficiency with a laser focus on quality, in light of individual, team, practice and organizational key performance indicators - Monitor and manage a team of approximately 24 Care Coordinators - Provide effective coaching and identify learning opportunities for all members of your team by delivering feedback during ad hoc interactions, as well as, intentionally led one-on-ones - In partnership with leadership and HR, identify opportunities for individual improvement, including development and execution of performance improvement plans, when necessary - Actively participate in the Quality Assurance process, including collaboration with the Training and QA teams - Function as an advocate for your team, both internally and externally, by identifying opportunities for programmatic and operational improvements, to ensure your team is as effective as they can be - Oversee, facilitate and ensure staff education and adherence to regulatory requirements (HIPAA, FCC, Medicare, etc.) Supervisory Responsibilities: - Manages the daily operations of assigned clinical team(s), including direct oversight of CNAs, MAs, LPNs, and RNs - Executes supervisory responsibilities in accordance with the organization's policies and applicable laws Minimum Requirements To be eligible for this role, candidates must meet the following criteria: - Must possess and provide an active healthcare license or certification (e.g., CNA, CMA, RMA, LPN, LVN, RN, LCSW, or QMHP). - At least one year of prior experience in a people management role (Supervisor, Team Lead, or similar). - Prior experience working directly with patients in a Chronic Care Management (CCM) and/or Remote Patient Monitoring (RPM) program. - A minimum of 6 months of experience working in a remote or telehealth environment. - A track record of meeting or exceeding productivity goals and maintaining high Quality Assurance (QA) scores. - Must be able to share in weekend Team Lead coverage per business need. Preferred Qualifications The ideal candidate will also demonstrate the following "bonus" attributes and skills: - Demonstrated mastery of self-awareness, relationship management, and the ability to manage emotional reactions in high-pressure situations. - Strong background in "Developing Others," with specific experience delivering one-on-one coaching and creating Success Plans. - Ability to not just follow workflows, but to think critically about "Agility" and "Driving Execution" to improve departmental best practices. - Diversity & Inclusion: A proven ability to foster "Inclusivity" and generate collaborative solutions using diverse perspectives within a team of 24+ coordinators. - Proficiency in a second language (e.g., Spanish) is highly desirable to support our diverse patient population. TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business needs.