Fulfills tasks based on direct manager assignment Deploys Company’s Customer Support activities: Assists in the response to customer technical queries and service calls to the Customer Support. Answers customer queries to support telephone out of office hours as and when required.

Care Team Lead Full Time, Remote Who we are Founded in 2015, TimeDoc Health is a leader in Virtual Care Management (VCM) for healthcare providers - one of the largest new markets in healthcare. We enable providers to deliver truly continuous, comprehensive care by helping them establish care management programs for patients with chronic and behavioral health conditions. Our solution combines a care management SaaS platform, remote patient monitoring devices, and digital care management services to provide the personal touch often missing in healthcare. Are you ready to have a huge impact on thousands of patients' lives? Apply now to get started! Who you are The ideal candidate demonstrates the following core competencies: - Self-Awareness. Ability to recognize one's own emotions and understand tendencies across situations - Self Management. Ability to effectively manage one's emotional reactions to situations and people - Relationship Management. Applying emotional understanding in our dealing with others - Accountability. Demonstrates ownership, commitment and follow through in achieving results - Proactive and Clear Communication. Inform and influence others in a clear, concise and timely manner - Agility. Able to manage and switch priorities effectively - Inclusivity. Generate collaborative solutions through placing high value on diverse backgrounds and perspectives - Driving Execution. Follows through on commitments and obligations, leading others to achieve expected results every time, on-time - Developing Others. Share knowledge, skills or expertise with others to develop them into stronger performers and leaders Team Description/Role Importance: The Team Lead role is critical within the TimeDoc organization, as they are responsible for supporting, coaching and ensuring the success of the Care Coordinators on their team. This role is responsible for employee engagement and helping their team achieve high quality patient experiences while reaching departmental and organizational goals. The Team Lead collaborates with departments across the organization as it relates to the development and iteration of Care Management best practices and is passionate about delivering valuable, patient centric care. The Team Lead role is also provider facing, and often supports the Client Success team in problem solving and as an advocate for both patients and Care Coordinators. Responsibilities (Other duties may be assigned): - Recognition of and engagement with your team in a positive, supportive and encouraging manner - Support interviewing, hiring, and training efforts for new care coordinators to ensure their success as TimeDoc Care Coordinators - Lead your team to peak operational effectiveness and efficiency with a laser focus on quality, in light of individual, team, practice and organizational key performance indicators - Monitor and manage a team of approximately 24 Care Coordinators - Provide effective coaching and identify learning opportunities for all members of your team by delivering feedback during ad hoc interactions, as well as, intentionally led one-on-ones - In partnership with leadership and HR, identify opportunities for individual improvement, including development and execution of performance improvement plans, when necessary - Actively participate in the Quality Assurance process, including collaboration with the Training and QA teams - Function as an advocate for your team, both internally and externally, by identifying opportunities for programmatic and operational improvements, to ensure your team is as effective as they can be - Oversee, facilitate and ensure staff education and adherence to regulatory requirements (HIPAA, FCC, Medicare, etc.) Supervisory Responsibilities: - Manages the daily operations of assigned clinical team(s), including direct oversight of CNAs, MAs, LPNs, and RNs - Executes supervisory responsibilities in accordance with the organization's policies and applicable laws Minimum Requirements To be eligible for this role, candidates must meet the following criteria: - Must possess and provide an active healthcare license or certification (e.g., CNA, CMA, RMA, LPN, LVN, RN, LCSW, or QMHP). - At least one year of prior experience in a people management role (Supervisor, Team Lead, or similar). - Prior experience working directly with patients in a Chronic Care Management (CCM) and/or Remote Patient Monitoring (RPM) program. - A minimum of 6 months of experience working in a remote or telehealth environment. - A track record of meeting or exceeding productivity goals and maintaining high Quality Assurance (QA) scores. - Must be able to share in weekend Team Lead coverage per business need. Preferred Qualifications The ideal candidate will also demonstrate the following "bonus" attributes and skills: - Demonstrated mastery of self-awareness, relationship management, and the ability to manage emotional reactions in high-pressure situations. - Strong background in "Developing Others," with specific experience delivering one-on-one coaching and creating Success Plans. - Ability to not just follow workflows, but to think critically about "Agility" and "Driving Execution" to improve departmental best practices. - Diversity & Inclusion: A proven ability to foster "Inclusivity" and generate collaborative solutions using diverse perspectives within a team of 24+ coordinators. - Proficiency in a second language (e.g., Spanish) is highly desirable to support our diverse patient population. TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business needs.

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas. AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization. If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation. Entry Level Qualifications Must meet the Company’s requirements for General Qualifications in addition to the following qualifications: - Must have a high school diploma or equivalent. - Must possess basic computer skills. - Must possess basic keyboarding skills. - Must demonstrate professional verbal and written communication skills. - Must possess and demonstrate basic math skills. - Must be able to receive direction and take appropriate action. Fully Qualified Qualifications - 6 months as a CSR-1 Customer Credit Representative. - Meeting all performance metrics. - Performance Expectations - - Respond to and analyze a variety of customer inquiries, such as, basic billing, collections, pay agreements, electric choice, general account maintenance, and outages. - Inform customers of and explain a variety of Company offerings, when applicable. - Update and maintain customer account records. - Verify the accuracy of customer account information such as name, address, phone number, etc. and update when necessary. - Successfully operates various systems, relative to Customer Service. - Direct calls to other work groups, when appropriate. - Adhere to company guidelines and expectations. - Meet or exceed all required performance metrics. - Use good judgment when dealing with confidential data including, but not limited to, customer information. - Possess a cooperative temperament and be able to receive constructive feedback and coaching. - Be able and willing to work overtime as required. - Perform work in a safe manner. - Communicate professionally with internal and external customers. - Employees recognize their personal responsibility to respond to overtime requests. The parties are committed to utilizing technology and process improvements to speed up overtime responses. Methods for implementing those principles will be arranged by the Union, employees and managers. - perform other duties as assigned. - Job knowledge competence will be demonstrated on a periodic basis by successful completion of job-related training prescribed by management, and demonstration of actual job skills by the employee. Employees will be expected to adhere to Company policies and work in accordance with established procedures. Work schedules and validation of work experience, training completed, equivalencies, and employee’s qualifications are based on the provisions of the Compact. Management will provide quarterly performance evaluations to the C-CSR in the first year. The time required to be fully qualified is 6 months. Performance will be measured against criteria outlined in this job description. This job description attempts to give examples of tasks associated with the job; however, the listings are not all inclusive. General Supervision – the term implies that the employee performs their duties under general instruction only and may make decisions within the limitations of standard practice or procedure. AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Title: Customer Experience Banker - Willoughby, OH (32-35 hrs/wk - Full Benefits Eligibility) Location: Willoughby Bo Cl Job Description: Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: - Providing excellent customer service and effectively resolving customer issues. - Being proficient in understanding and educating customers on consumer deposit products. - Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. - Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. - Adhering to all operational, security, risk and regulatory policies and procedures. - Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. - Other duties as assigned. Basic Qualifications: - High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree. Preferred Qualifications: - 1 year or more in customer service in banking, financial services or goal driven retail sales. - Cash handling skills. - Comfort with technology such as mobile services and online banking services. Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.