Job Summary: The Women & Children’s Health Outcomes Specialist is responsible to execute quality monitoring reviews as defined by provider agreement to ensure at-risk pregnant members receive enhanced maternal care as outlined by the Ohio Department of Medicaid to drive improved birth outcomes. Essential Functions: - Receive and input pregnancy risk assessment screenings into Nurture 2.0 and Guiding Care - Review, identify and analyze Pregnancy Risk Assessments for completion, accuracy and trends to drive strategies to improve health outcomes for high-risk pregnant members, including partnering with community and health partners. - Telephonic outreach to members for identified needs that place the members at risk for health, safety and welfare. - Facilitate coordination of member care as initial point-of-contact for pregnant members, ensuring primary care physicians, OB providers, community agencies, transportation, and other partners to ensure member barriers to care are minimized - Collaboration with Women & Children’s Health Manager and/or High-Risk OB team identify populations within CareSource membership that would benefit from focused High Risk OB care coordination - Verify eligibility, enrollment history, demographic data, and current health status of members - Contribute to assessments by gathering information from the member, family, provider, and other stakeholders - Outreach to members and/or providers to ensure effective administration of the program - Perform any other job duties as requested Education and Experience: - Associates Degree or higher in health care related field - Minimum of three (3) years maternal child/pediatric/discharge planning experience is required - Minimum of three (3) years utilization review and/or case management experience is preferred - Medicare/Medicaid experience preferred Competencies, Knowledge and Skills: - Ability to manage and meet workloads and deadlines - Able to provide timely feedback to CareSource team members and business partners and prioritize provider and member engagement initiatives - Intermediate proficiency level with Microsoft Office, Outlook, Word, and Excel - Ability to communicate effectively with diverse population - Ability to multi-task and work independently within a team environment - Ability to collaborate with other internal team members to optimize birth and health outcomes for pregnant members - Knowledge of community and state support and advocacy resources for population served - Familiarity of state and federal healthcare regulations and environment - Critical listening and thinking skills and willingness to be flexible - Decision making and problem-solving skills - Proper grammar use and phone etiquette - Strong organizational and time management skills - Ability to work within autonomous role, adapting and modifying plan of care of member as required Licensure and Certification: - Employment in this position is conditional pending successful clearance of a driver’s license record check. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in the position will be terminated - Employment is conditional pending successful clearance of a criminal background check - To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified. - CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process. Working Conditions: - General office environment; may be required to sit or stand for extended periods of time - Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer - Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members and may refer members to other CareSource resources - AWL and/or Office Location Compensation Range: $41,200.00 - $66,000.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. #LI-TS1

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary As a Professional Services Consultant, you will be a pivotal technical expert, spearheading the successful deployment and initial configuration of our Prisma Browser (PB) solution for customers. This is a highly impactful, hands-on role where you will directly translate customer security requirements into a fully operational and optimized cloud-delivered browser security solution. Working closely with customers, solution consultants, and project managers, you will implement PB according to best practices and customer-specific needs. Beyond deployment, you will be a proactive driver, navigating complex environments, anticipating roadblocks, and accelerating our customers' journey to a Zero Trust architecture. You will solidify customer partnerships with Palo Alto Networks by ensuring they successfully adopt and maximize the value of PB. If you thrive on technical challenges, leading complex deployments, and being the face of strategic, results-driven implementation, this is your next career move. Key Responsibilities - Proactively Drive Technical Deployment: Execute the complete technical lifecycle of PB implementation, including secure tenant setup and complex Identity Provider (IdP) integrations. - Take ownership of the deployment timeline, proactively managing and overcoming any customer hesitations or delays to ensure rapid time-to-value. - Translate Strategy to Security Policy: Convert customer business and security designs into practical, effective PB configurations, focusing on access controls, data loss prevention (DLP) rules, and web security policies. - Drive Adoption: Guide customers through the secure and large-scale deployment of the PB extension/client to end-user devices using various enterprise deployment methods (e.g., GPO, MDM). - Be a Proactive Technical Advisor: Serve as the go-to expert for PB best practices, advanced feature utilization, and performance tuning, actively monitoring environments to pre-emptively identify, recommend, and resolve potential issues or areas for security posture improvement. - Resolve Complex Escalations: Act as the primary technical escalation point, performing deep-dive root cause analysis and coordinating across Support, Engineering, and Product teams for timely resolution. - Document and Transfer Knowledge: Create high-quality, customer-specific "as-built" documentation and deliver comprehensive operational training and knowledge transfer to customer administrators. - Advocate for the Customer: Capture and translate valuable field feedback into actionable feature requests, serving as a critical internal voice for product improvement and development - Maintain expert-level understanding of Prisma Browser: Stay updated on latest product releases, security trends, and industry best practices. Actively participate in relevant training and certification programs to maintain technical proficiency. Qualifications Preferred Qualifications - 8+ years of experience required in a hands-on, technical, customer-facing role such as Professional Services Consultant, Technical Account Manager, or Senior Sales Engineer. - Proven track record of proactive engagement; the ability to take initiative to push customers toward successful deployment, manage project risks, and navigate organizational challenges or pushback to maintain project velocity. - Expert-level knowledge of core networking concepts (TCP/IP, DNS, HTTP/S) and enterprise security principles (Zero Trust, SASE, Firewall, Proxy, VPN). - Demonstrated ability to independently lead and execute complex technical projects in customer environments, driving deployment to successful completion. - Advanced analytical and troubleshooting skills with a methodical approach to identifying, diagnosing, and resolving technical issues (Root Cause Analysis). - Exceptional verbal and written communication skills with a proven ability to convey complex security topics to diverse technical and non-technical stakeholders. - Experience with Identity and Access Management (IAM) and authentication protocols, specifically integrating solutions with IdPs like Azure AD or Okta using SAML 2.0. - Familiarity with cloud and SaaS security architecture and the challenges associated with securing modern applications and browsers. - Knowledge of Prisma Access deployment, architecture, and traffic flows. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $140,000.00 - $192,500.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

• Provide high-quality day-to-day operational and technical support to financial institution partners and internal stakeholders. • Act as a liaison between clients and internal product, engineering, and support teams to ensure issues are resolved efficiently. • Manage and coordinate support tickets, work orders, and case resolution activities across commercial payment platforms. • Analyze and troubleshoot processing issues, identifying root causes and communicating impact, resolution steps, and timelines. • Proactively identify processing inefficiencies and improvement opportunities and recommend solutions to enhance performance. • Monitor and communicate service levels (SLAs), providing status updates and escalation management when needed. • Develop and maintain support documentation, knowledge articles, and process guides. • Partner with account and technical teams to ensure client needs are met and expectations are exceeded. • Prepare and deliver client-ready updates and presentations using data insights and performance reporting. • Escalate critical issues appropriately and provide leadership in driving resolution.

Title: Amendment Implementation Specialist Location: Remote Colombia Full time Summarized Purpose: Completes amendment activities within assigned projects and ensures amendment deliverables meet customer expectations, as well as contracted milestones by providing accurate projections, report updates, and ongoing risk assessments. Essential Functions: - Supports the amendment implementation strategy at country and site levels, within a region or globally - Supports understanding of amendment scope, classification and timelines - Supports requests of country resources in Clarity - Collaborates with project teams on amendment planning - Discusses financial coverage for an amendment with the Project Lead - Tracks amendment related actions and facilitates updates within applicable system(s) - Schedules and conducts progress check calls with project teams - Updates Principal Investigator Amendment Notification and Amendment Implementation Letters - Liaises with the Regulatory Affairs Leads and project teams to assess amendment’ submission requirements and country submission timelines - Prepares and distributes the Amendment Progress Report and other applicable study reports to project teams to act on compliance gaps as applicable, directly in systems, providing a deadline for feedback - Updates forecasting and actuals for amendment related units according to Clarity monthly deadlines - Informs project team members when amendment activities have been completed - Supports risk identification and contingency planning pertaining to amendments - Introduces roles and responsibilities to project team - Requests access to study related systems Education & Experience: - Bachelor's degree or equivalent and relevant formal academic/vocational qualification - Previous experience that provides the knowledge, skills, and abilities to perform the job Knowledge, Skills and Abilities - Audit/inspection process awareness of relevant rules and guidance documents - Expert knowledge of an application, system or process​ - Good organizational skills and strong attention to detail, with proven ability to handle multiple tasks efficiently and effectively - Ability to effectively analyze project-specific data/systems to ensure accuracy and efficiency - Analytical skills, ability to comprehend and analyze data, tables, etc. - Strong customer focus - Flexibility to reprioritize workload to meet changing project timelines - Knowledge of ICH GCP, strong comprehension of applicable SOPs, good understanding of a clinical trial life cycle - Advanced English (verbal & written) - Good computer skills, proficient in MS Office (Word, Excel, Power Point) and ability to obtain knowledge and master all clinical trial database systems - Strong collaboration and communication skills - Ability to work in a team or independently as required - Good negotiation skills - Able to work well and efficiently with cross-functional teams - Consistently demonstrates knowledge of the key principles of cross functional project management - Ability to identify and remedy risks related to contractual deliverables and provides appropriate solutions - Demonstrates sound understanding of cross-cultural awareness and is able to adapt appropriately - Comprehensive understanding and appreciation of clinical research/development, including medical and therapeutic areas, phases and medical terminology - Demonstrates ability to lead, liaise and coordinate cross-functional project teams - Comprehensive knowledge/understanding of clinical development guidelines and directives