• Gerenciar o ciclo completo do projeto (iniciação, planejamento, execução, go-live e transição para BAU) • Garantir aderência aos padrões de governança, qualidade e entrega • Definir escopo, objetivos, cronograma, marcos e dependências • Identificar, analisar e mitigar riscos, issues e interdependências (RAID) • Coordenar times multifuncionais, fornecedores e stakeholders de negócio • Conduzir tomadas de decisão estruturadas e gerenciar escalonamentos • Elaborar e apresentar status reports, dashboards e relatórios executivos • Apoiar a entrega de projetos com foco em tecnologia, dados e iniciativas de IA • Gerenciar backlog, métricas e acompanhamento de entregas via Azure DevOps (ADO) • Atuar na interface entre áreas técnicas e de negócio, garantindo alinhamento contínuo • Apoiar a melhoria contínua dos processos de entrega e governança

• Maintain project documentation (plans, reports, meeting minutes, risk logs etc.) • Organise and schedule project meetings, workshops, and reviews. • Track progress against project plans and timelines. • Act as the point of contact between project team members, stakeholders, and suppliers. • Distribute internal and external communications to keep stakeholders informed. • Assist with stakeholder updates, status reports, and presentation materials. • Coordinate allocation and scheduling of project resources. • Monitor and update task assignments and deadlines. • Support team members in meeting their deliverables. • Track project budgets and expenses under direction from the Project Manager. • Assist with purchase orders, invoice tracking, and vendor coordination. • Maintain the project risk and issue logs. • Help ensure actions, mitigations, and escalations are followed through. • Ensure adherence to project processes, templates, and standards. • Support audit preparation and project reviews if required. • Prepare or contribute to status reports and dashboards. • Ensure all project documentation is up-to-date and stored correctly. • Ensure all client projects adhere to industry security standards (e.g., ISO 27001, GDPR) and internal SLAs.

• Own end-to-end project delivery for AI-driven products, including digital agents, agent assist, QA automation, and analytics initiatives. • Translate business objectives and client requirements into clear AI project plans, milestones, and success metrics. • Partner with the Customers and internal stakeholders to define requirements for LLM-based systems, prompt strategies, integrations, and workflows. • Provide clear direction of requirements and expected outcomes to the engineering team. • Manage execution of agentic workflows, including tool-calling, RAG pipelines, context engineering, and feedback loops. • Coordinate cross-functional teams to ensure timely, high-quality releases across AI agent platforms. • Coordinate AI solution integration into and with cloud-based contact center platforms (e.g., Talkdesk, Amazon Connect, Genesys). • Oversee prompt lifecycle management, including iteration, evaluation, and performance tuning in production environments. • Partner with QA and analytics teams to define and monitor AI evaluation frameworks (accuracy, containment, escalation quality, hallucination risk, sentiment bias). • Act as a client-facing project lead, managing timelines, expectations, risks, and communications for enterprise deployments. • Support incident response and continuous improvement efforts related to AI behavior, data quality, and system reliability. • Maintain documentation for AI workflows, evaluation plans, escalation logic, and model updates. • Stay current on AI PM best practices, agentic design patterns, and emerging tools relevant to Humach’s platform and client needs.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Environmental Phase I Report Writer - Prepares Phase I Environmental Site Assessments (ESAs) with subject matter expertise of ASTM E1527, as well as client scopes such as Fannie Mae, Freddie Mac, underwriting/debt level for lending purposes. - Preferable, but not required, to also have experience with writing Property Condition Assessments (PCAs) to ASTM E2018 scope of work, as well as Fannie Mae and Freddie Mac. ESSENTIAL DUTIES AND RESPONSIBILITIES - Performs Phase I ESA Reports to ASTM, JLL and client protocols and accurately adheres to the scope of work on a timely basis and with high quality service. - Subject matter expertise with frequently encountered recognized environmental issues/conditions and remedies. - Interviews property owners, occupants, key site personnel and local government officials to obtain information concerning the past/historical and current use of the subject property and identifying potential environmental concerns. - Reviews historical information including municipal records, aerial photographs, topographic maps, fire insurance maps, city directories, etc, and interprets findings for the presence of environmental concerns. - Interprets photographs of representative of the property and surrounding property in support of the ESA report. - Reviews Federal, State and Municipal records and databases and interprets the presence of conditions that may adversely impact the subject property. SUPERVISORY RESPONSIBILITIES - No direct supervisory responsibilities. - May mentor and coach more junior team members to further develop competencies. - Leads by example and models behaviors that are consistent with the company's values. QUALIFICATIONS, EDUCATION and EXPERIENCE - Bachelor's Degree in related field such as environmental science, geology, engineering, or equivalent combination of education and experience. - Minimum 3 years of performance of Phase I ESAs in accordance with ASTM E1527. CERTIFICATES and/or LICENSES - Preferred (but not required) to have one or more of the following state certifications for ACM, Lead, Mold, Radon. - Preferred (but not required) certification for US EPA AHERA and AARST NRPP. - Based on locations and local regulations, this role may require specific licenses or certification issued by the federal government, state, tribe, to perform environmental inquiries. COMMUNICATION SKILLS - Ability to comprehend, analyze and interpret issues and communicate with team members and potentially clients on a collaborative basis. - Excellent written and verbal communication, interpersonal, consultative, and exceptional customer service skills and the ability to problem solve. - Ability to effectively respond to sensitive issues, complex inquiries or complaints from clients, co-workers, supervisor and/or management. REASONING ABILITY - Ability to solve problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions. Draws upon the analysis of others and makes recommendations to supervisors that have a direct impact on the company. OTHER SKILLS and ABILITIES - Performs other duties as assigned. - Advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products). - Excellent time management and organizational skills. - The position requires simultaneously managing electronic deliverables for several ongoing assignments. - Ability to motivate and negotiate effectively with key employees and client groups to take desired action. SCOPE OF RESPONSIBILITY - Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. - Responsible for adjusting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 65,000.00 – 100,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Charlotte, NC, Dallas, TX, Houston, TX, Nashville, TN Job Tags: VAS If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: - 401(k) plan with matching company contributions - Comprehensive Medical, Dental & Vision Care - Paid parental leave at 100% of salary - Paid Time Off and Company Holidays - Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.