Why Us? With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Could This Be For You? The Intake Specialist (Inbound) - Remote talks directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. Your Impact - Promotes the values of Hanger - Receives incoming calls from patients and scheduling various appointment types for multiple locations - Communicates professionally with patients - Appropriately documents and confirm requested appointment - Provides excellent customer service - Determines the most appropriate location, clinician, and appointment type needed for the patient - Manages incoming faxes from referral sources - Triages and route general inquiry calls - Contacts patient for no show/rescheduled appointments Minimum Qualifications Required - High school education or equivalent - Minimum of 2 years related experience: customer service, call center, working with medical records/insurance - Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process Preferred - Orthotic and Prosthetic experience - Experience with EMR systems (NextGen) Additional Success Factors - Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions - Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues - Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols - Proficient computer skills including Windows based office technologies (ex. Word, Excel), Outlook and automated billing systems - Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding - Ability to use office equipment; such as, facsimile machine, calculator, and postage machine - General knowledge of state, federal and regional collection and reimbursement laws - Excellent organizational skills and able to manage multiple tasks in a fast paced environment - Must have an enthusiastic and positive attitude - Ability to work independently, exercise creativity, and be attentive to detail - Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships. - Keep the patient at the center of everything that you do, building lifelong trust. - Foster open collaboration and constructive dialogue with everyone around you. - Continuously innovate new solutions, influencing and responding to change. - Focus on superior outcomes, and calibrate work processes for outstanding results. #LI-Remote Pay range of $17.75 to $23.00 per hour + annual bonus: up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables. Our Investment in You - Competitive Compensation Packages - 8 Paid National Holidays & 4 additional Floating Holidays - PTO that includes Vacation and Sick time - Medical, Dental, and Vision Benefits - 401k Savings and Retirement Plan - Paid Parental Bonding Leave for New Parents - Flexible Work Schedules and Part-time Opportunities - Generous Employee Referral Bonus Program - Mentorship Programs- Mentor and Mentee - Student Loan Repayment Assistance by Location - Relocation Assistance - Regional & National traveling CPO/CO/CP opportunities - Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited. #ERF-HRC

Why Us? With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Could This Be For You? We are seeking an Intake Specialist (Outbound) - Remote. The ideal candidate provides excellent customer service and will talk directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. Your Impact - Makes outgoing calls patients and scheduling various appointment types for multiple locations - Communicates professionally with patients - Appropriately documents and confirm requested appointment - Provides excellent customer service - Determines the most appropriate location, clinician, and appointment type needed for the patient - Manages incoming faxes from referral sources - Triages and route general inquiry calls - Contacts patient for no show/rescheduled appointments - Promotes the values of Hanger Minimum Qualifications Required - High school education or equivalent - Minimum of 2 years related experience: customer service, call center, working with medical records/insurance - Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process Preferred - Bilingual (Spanish) - Orthotic and Prosthetic experience - Experience with EMR systems (NextGen) Additional Success Factors - Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions - Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues - Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols - Proficient computer skills including Windows based office technologies (ex. Word, Excel), Outlook and automated billing systems - Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding - Ability to use office equipment; such as, facsimile machine, calculator, and postage machine - General knowledge of state, federal and regional collection and reimbursement laws - Excellent organizational skills and able to manage multiple tasks in a fast paced environment - Must have an enthusiastic and positive attitude - Ability to work independently, exercise creativity, and be attentive to detail - Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships. - Keep the patient at the center of everything that you do, building lifelong trust. - Foster open collaboration and constructive dialogue with everyone around you. - Continuously innovate new solutions, influencing and responding to change. - Focus on superior outcomes, and calibrate work processes for outstanding results. #LI-Remote Pay range of $17.75 to $23.00 per hour + annual bonus: up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables. Our Investment in You - Competitive Compensation Packages - 8 Paid National Holidays & 4 additional Floating Holidays - PTO that includes Vacation and Sick time - Medical, Dental, and Vision Benefits - 401k Savings and Retirement Plan - Paid Parental Bonding Leave for New Parents - Flexible Work Schedules and Part-time Opportunities - Generous Employee Referral Bonus Program - Mentorship Programs- Mentor and Mentee - Student Loan Repayment Assistance by Location - Relocation Assistance - Regional & National traveling CPO/CO/CP opportunities - Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited. #ERF-HRC

American Home Design is hiring Full-time and Part-time Remote Call Center Agents to schedule appointments for our sales team. Our agents are responsible for making outbound calls to potential customers who have shown some interest in our products and scheduling a free consultation with them. We have a robust marketing program that brings in new leads everyday. We are looking for experienced sales professionals who want a great opportunity while working remotely with a fun team! Are you pleasantly persuasive? Do you enjoy talking on the phone? Are you self-motivated and want to be rewarded for your efforts? If so, this position could be a great fit for you! Job Responsibilities: - Make 25-35 outbound calls each hour to prospects by telephone to schedule appointments. - Utilize our scripts to engage, excite, and persuade homeowners on why they should get more information. - Overcome objections with provided rebuttals. - Maintain a positive, can-do attitude in the face of rejection. - Reach and exceed weekly and monthly appointment goals. - Make notes in our CRM regarding your conversation Job Requirements: - Must have a quiet space to work and talk on the phone while at home. - Must have your own computer with reliable high speed internet and a headset. Benefits: - Work from the comfort of your home - Uncapped bonus opportunity - Paid professional training - Health Insurance, Life Insurance, Dental/Vision Insurance (Full-Time Employees) - Paid Time Off and Holiday pay - 401(k) with a company match - Opportunity for growth within the company Desired Experience, Knowledge & Skill Set: - 2+ years of sales experience - 1+ years of experience in a Call Center environment required - Be proficient navigating multiple browser tabs and troubleshooting computer issues as they arise - Previous home improvement experience is a plus! - Professional and personable attitude - Energetic, enthusiastic, outgoing personality - Active listener - A written and conversational communicator - Persuasive and influential - Able to solve problems using critical thinking and logic - Self-motivated, directed and driven - Resilient to rejection and able to overcome obstacles and objections with a smile - Adaptable, teachable and willing to learn and keep on learning For over 45 years, American Home Design, Inc. has an excellent reputation for taking care of our customers and maintains an A+ rating with the Better Business Bureau. We are a BBB Torch Award Winner for ethical commerce. We've been named a Top Workplace Winner in 2024 and over 10 times in the previous years by the Tennessean. According to Top Remodeling Magazines, American Home Design, Inc. consistently ranks in the top 100 remodeling companies in the country and #1 in TN.

• Deliver Exceptional Service: Consistently demonstrate the Contact Center Quality Program behaviors in all interactions, ensuring members feel heard and valued. • Manage High Call Volumes: Balance a busy workload of inbound calls, meeting performance targets while maintaining a top-notch member service experience. • Master Our Products: Gain a deep understanding of BECU’s products, services, and tools to effectively assist members with their needs. • Engage Members: Proactively seize opportunities to introduce members to BECU’s offerings and services, enhancing their overall experience. • Resolve Issues Creatively: Use your problem-solving skills to find creative solutions for member inquiries and follow through on service commitments. • Stay Informed: Develop thorough knowledge of state and federal laws and regulations related to membership, deposit, and loan products to provide accurate information to members. • Adhere to Policies: Follow all outlined policies and procedures diligently to ensure compliance and consistency in service delivery. • Handle Escalations with Professionalism: Resolve member complaints and escalations in a professional manner, ensuring satisfactory outcomes and follow-through. • Recommend Service Enhancements: Continuously suggest improvements to processes and procedures that will enhance service for members. • Demonstrate Decision Quality: Ensure high-quality decision-making in every interaction with members and the business. • Perform Additional Duties: Take on additional responsibilities as needed to support your team and the organization.