American Home Design

Role Description American Home Design is seeking an experienced full-time Remote Call Center Setter/Confirmer to oversee our daily appointment schedule. This role will be responsible for ensuring we are issuing quality leads to our technicians to ultimately hit our daily, weekly, and monthly sales goals. The ideal candidate will have excellent communication and organizational skills plus a proven track record in a Call Center environment. Do you provide pleasantly persuasive customer service? Are you organized and able to multitask? A team player who works well under pressure? If so, this position could be a great fit for you! Call Center Setter/Confirmer Job Responsibilities: - Schedule Management: responsible for confirming and issuing our technicians' daily appointments in 4 markets- Nashville, Knoxville, Tri-Cities, and Chattanooga; considering various factors to ensure we are issuing best opportunities. - Communication: Engage with our technicians to address any concerns or questions related to appointments, fostering smooth communication and resolution of issues. - Verification and Troubleshooting: Verify ownership of appointments and address any potential red flags identified by agents, ensuring the integrity and reliability of scheduled appointments. - Database Maintenance: Maintain an up-to-date database of appointments, recording outcomes and updates to provide accurate records of appointment activities. - Appointment Coordination: Proactively manage overbooking and rescheduling of appointments as needed, demonstrating flexibility and adaptability to meet changing demands. - Setting appointments: Inbound & outbound calls to homeowners as needed to schedule a free consultation on our product(s). - Attention to Detail: Exhibit a high level of attention to detail in all aspects of appointment management, ensuring accuracy and precision in scheduling and record-keeping. - Verification Calls: Conduct verification calls for scheduled appointments to confirm details and ensure readiness, maintaining a professional and courteous approach in all interactions. - Flexible Availability: Work daytime and evening shifts and alternate Saturdays to accommodate the scheduling requirements of our sales operations. - Reporting: Generate daily reports for agents and sales representatives, providing valuable insights into appointment activities and performance metrics. Qualifications - Professional and personable with a positive attitude. - Exceptional organizational skills and ability to prioritize tasks effectively. - Excellent verbal and written communication skills, with the ability to interact confidently with sales representatives and potential customers. - Strong persuasive skills with the ability to engage homeowners over the phone and overcome objections to schedule a free estimate. - Quick problem solver- using critical thinking and logic. - Detail-oriented mindset with a commitment to accuracy and thoroughness. - Flexibility to work some evenings and Saturdays. - Proven ability to multitask and adapt to a fast-paced work environment. - Experience with a Call Center CRM software and dialer. - Previous home improvement experience is a plus. Benefits - Work remotely in the comfort of your home. - Competitive compensation package including a base pay plus monthly & yearly incentives. - Health Insurance Benefits, Life Insurance, Dental, Disability, and 401(k). - PTO and Paid Holidays. - Family-owned & operated business for almost 50 years! - Opportunity for growth within the company.

Role Description American Home Design is seeking an experienced full-time Remote Call Center Setter/Confirmer to oversee our daily appointment schedule. This role will be responsible for ensuring we are issuing quality leads to our technicians to ultimately hit our daily, weekly, and monthly sales goals. The ideal candidate will have excellent communication and organizational skills plus a proven track record in a Call Center environment. Do you provide pleasantly persuasive customer service? Are you organized and able to multitask? A team player who works well under pressure? If so, this position could be a great fit for you! - Schedule Management: Responsible for confirming and issuing our technicians' daily appointments in 4 markets - Nashville, Knoxville, Tri-Cities, and Chattanooga; considering various factors to ensure we are issuing best opportunities. - Communication: Engage with our technicians to address any concerns or questions related to appointments, fostering smooth communication and resolution of issues. - Verification and Troubleshooting: Verify ownership of appointments and address any potential red flags identified by agents, ensuring the integrity and reliability of scheduled appointments. - Database Maintenance: Maintain an up-to-date database of appointments, recording outcomes and updates to provide accurate records of appointment activities. - Appointment Coordination: Proactively manage overbooking and rescheduling of appointments as needed, demonstrating flexibility and adaptability to meet changing demands. - Setting appointments: Inbound & outbound calls to homeowners as needed to schedule a free consultation on our product(s). - Attention to Detail: Exhibit a high level of attention to detail in all aspects of appointment management, ensuring accuracy and precision in scheduling and record-keeping. - Verification Calls: Conduct verification calls for scheduled appointments to confirm details and ensure readiness, maintaining a professional and courteous approach in all interactions. - Flexible Availability: Work daytime and evening shifts and alternate Saturdays to accommodate the scheduling requirements of our sales operations. - Reporting: Generate daily reports for agents and sales representatives, providing valuable insights into appointment activities and performance metrics. Qualifications - Professional and personable with a positive attitude. - Exceptional organizational skills and ability to prioritize tasks effectively. - Excellent verbal and written communication skills, with the ability to interact confidently with sales representatives and potential customers. - Strong persuasive skills with the ability to engage homeowners over the phone and overcome objections to schedule a free estimate. - Quick problem solver - using critical thinking and logic. - Detail-oriented mindset with a commitment to accuracy and thoroughness. - Flexibility to work some evenings and Saturdays. - Proven ability to multitask and adapt to a fast-paced work environment. - Experience with a Call Center CRM software and dialer. - Previous home improvement experience is a plus. Benefits - Work remotely in the comfort of your home. - Competitive compensation package including a base pay plus monthly & yearly incentives. - Health Insurance Benefits, Life Insurance, Dental, Disability, and 401(k). - PTO and Paid Holidays. - Family-owned & operated business for almost 50 years! - Opportunity for growth within the company. Company Description American Home Design is a locally owned and operated home improvement company proudly serving TN for almost 50 years. The Tennessean has ranked us as one of the Top Workplaces in TN for many years in a row. We provide a family-like environment, and we respect & reward our team members' contributions. If this is the type of company you'd like to work for, please reach out to discuss the opportunity further.

American Home Design is hiring Full-time and Part-time Remote Call Center Agents to schedule appointments for our sales team. Our agents are responsible for making outbound calls to potential customers who have shown some interest in our products and scheduling a free consultation with them. We have a robust marketing program that brings in new leads everyday. We are looking for experienced sales professionals who want a great opportunity while working remotely with a fun team! Are you pleasantly persuasive? Do you enjoy talking on the phone? Are you self-motivated and want to be rewarded for your efforts? If so, this position could be a great fit for you! Job Responsibilities: - Make 25-35 outbound calls each hour to prospects by telephone to schedule appointments. - Utilize our scripts to engage, excite, and persuade homeowners on why they should get more information. - Overcome objections with provided rebuttals. - Maintain a positive, can-do attitude in the face of rejection. - Reach and exceed weekly and monthly appointment goals. - Make notes in our CRM regarding your conversation Job Requirements: - Must have a quiet space to work and talk on the phone while at home. - Must have your own computer with reliable high speed internet and a headset. Benefits: - Work from the comfort of your home - Uncapped bonus opportunity - Paid professional training - Health Insurance, Life Insurance, Dental/Vision Insurance (Full-Time Employees) - Paid Time Off and Holiday pay - 401(k) with a company match - Opportunity for growth within the company Desired Experience, Knowledge & Skill Set: - 2+ years of sales experience - 1+ years of experience in a Call Center environment required - Be proficient navigating multiple browser tabs and troubleshooting computer issues as they arise - Previous home improvement experience is a plus! - Professional and personable attitude - Energetic, enthusiastic, outgoing personality - Active listener - A written and conversational communicator - Persuasive and influential - Able to solve problems using critical thinking and logic - Self-motivated, directed and driven - Resilient to rejection and able to overcome obstacles and objections with a smile - Adaptable, teachable and willing to learn and keep on learning For over 45 years, American Home Design, Inc. has an excellent reputation for taking care of our customers and maintains an A+ rating with the Better Business Bureau. We are a BBB Torch Award Winner for ethical commerce. We've been named a Top Workplace Winner in 2024 and over 10 times in the previous years by the Tennessean. According to Top Remodeling Magazines, American Home Design, Inc. consistently ranks in the top 100 remodeling companies in the country and #1 in TN.