• Handle inbound and outbound calls to support our customers • Communicate with customers via chat and/or text channels as appropriate • Adhere to approved communication guidelines when responding to customer inquiries. • Troubleshoot issues related to the twiist insulin pump and online customer portal. • Handle technical questions in potentially stressful situations; ability to de-escalate challenging interactions. • Demonstrate critical thinking skills in selecting problem-solving methods using troubleshooting materials and document resources. • Aim for resolving issues on first contact by listening, identifying, and solving with patience and understanding. • Document customer interactions thoroughly and accurately using CRM software. • Identify and report potential health and safety issues with the product. • Adhere to the attendance policy for the Customer Care department. • Perform work in compliance with company policies, regulatory, legal and safety requirements. • Complete training onboarding inclusive of basic certification for job responsibilities.

Job DetailsLevel: ExperiencedJob Location: Remote, PA - PAEducation Level: High SchoolSalary Range: $11.50 - $11.50 HourlyAre you passionate about delivering exceptional customer service? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need for this position. If you have customer service, retail sales, and call center experience, we want to hear from you! We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, KS, NC, OH, OK, PA, SC, TN, TX, and WV! Pay rate $11.50/hour OVERVIEW: We are seeking customer-focused, detail-oriented Remote Customer Service Agents to support a leading apparel brand. In this role, you will assist customers with placing orders, product inquiries, order tracking, and issue resolution. This is a fast-paced, high-volume environment requiring strong communication skills, empathy, and problem-solving abilities. This is a seasonal position with the potential to transition into a permanent role. Candidates who consistently meet performance and attendance expectations may be considered for future opportunities within the organization. Please note that if offered a subsequent position, schedule changes may apply, including the possibility of weekend or adjusted hours. KEY RESPONSIBILITIES: Handle inbound customer interactions via phone, email, and/or chat Assist customers with placing, modifying, and tracking orders Provide accurate product information including sizing, availability, and pricing Resolve customer concerns related to shipping, returns, and exchanges Navigate multiple systems to document interactions and process requests Maintain a professional and positive tone while delivering exceptional service Meet or exceed performance metrics (e.g., quality, productivity, attendance, customer satisfaction) WORK ENVIRONMENT AND WORKSPACE: A dedicated home office workspace, ideally a separate room with its own door Sufficient space to properly set up the workstation Ability to hardwire internet with a direct connection from the router to the laptop, along with a stable and reliable high‑speed internet connection Three available power connections — either three outlets or a power strip Remote employees must maintain the same level of availability, professionalism, and focus as expected in an on‑site work environment. Remote work is not a substitute for child or elder care; employees are expected to have appropriate caregiving arrangements during scheduled work hours No personal disruptions during scheduled hours (e.g., loud music, non‑work‑related phone calls, or interruptions from household members) to ensure a quiet, distraction‑free environment Ability to adhere to a 40‑hour workweek without leaving the home office for personal reasons outside of scheduled lunch or break times Employees must be able to participate in video or phone meetings and remain reachable during scheduled work hours PREFERRED SKILLS: Minimum of 2 years’ customer service experience in a call center environment Experience in eCommerce or retail apparel support Familiarity with order management systems (OMS) or CRM tools Experience handling high volume seasonal demand REQUIRED SKILLS: Excellent written and verbal communication skills; both internally and externally, ensuring clarity and courtesy in every interaction Adaptable and open to change; embracing new challenges and having the willingness to learn and grow with the company Professionalism in all aspects of work; including how we present ourselves, maintaining a positive attitude, and demonstrating respect towards colleagues and clients Accountability to take ownership of tasks and responsibilities; including meeting deadlines, delivering quality work, adhering to schedules, and being proactive in addressing any issues that may arise TRAINING INCLUDES: Systems Training Product Training Live Remote Training Dayshift Training 100% attendance is required during training period SCHEDULE: 8-hour shift Full-time only First shift Schedules are assigned in the interview process and will remain permanent BENEFITS: Health, dental, vision, and life insurance 401(k) Daily Pay Employee assistance program Gym membership subsidy Referral Program If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. Ready to make a difference? Apply today and join a team that values your skills and contributions! Qualifications

• Serve as the primary point of contact for policyholders, resolving questions related to policies, billing, cancellations, and coverage • Manage inbound and outbound customer communications across phone, email, and other channels • Process policy updates, endorsements, and changes across multiple carrier systems • Coordinate with third-party lenders, mortgage companies, and partners to fulfill customer and policy requirements • Handle escalated customer concerns with professionalism, empathy, and strong problem-solving skills • Support non-licensed team members and sales agents with complex service requests • Identify opportunities to improve workflows, and contribute to updates in forms, policies, procedures, and training materials • Maintain accurate records and ensure all service interactions meet compliance and quality standards

• Serve as the primary internal point of contact for the assigned association. • Act as a trusted resource for association members seeking assistance. • Own and resolve complex account issues and escalations. • Deliver high‑touch, white‑glove service experiences. • Proactively collaborate with internal teams for case resolution. • Identify trends, recurring issues, and process gaps through feedback. • Support frontline service teams with sensitive cases.