About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today! Customer Care Specialist-Portuguese/English Bilingual What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist. Responsibilities: - Experience in technical-based customer assistance through voice, chat, and email - Previous experience dealing with the challenges faced in a customer-focused role - Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward. - Problem-solving and critical thinking skills - A passion for problem-solving with the customer’s interest and satisfaction being the primary goal - Social Media Savvy - Ability to effectively and correctly communicate verbally and in written format Role Requirements: - Must be bilingual in Portuguese (B2/C1) and English (B2/C1) speaking and writing - Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions - Great communication skills, written and orally - Demonstrate strong abilities to work independently and as a remote team player - Must be adaptable and flexible, demonstrating abilities to work with process and information changes - Must be willing to participate in a background screening - Proven customer communication experience (E-mail & Phone) - Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office) About Us \We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 4,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

• Provide high volume, omnichannel support (via phone, chat, email, and SMS) to find creative solutions for real-time challenges; ensure high-quality customer service and issue resolution for Runners, customers and merchants. • Remain active in primary queues throughout the work day; consistently meet or exceed set targets and metrics. • Carefully and efficiently follow all call center scripts, escalation procedures and guidelines to ensure complex support issues are resolved with professionalism. • Overcome common challenges (customer frustration, customer pushback, emotional impact, dealing with unknown situations) and delight those involved, particularly in difficult situations. Effectively utilize a computer; navigate between multiple screens to access customer information and resources, successfully handle multiple, concurrent calls; maintain accurate call service logs. • Apply critical thinking to each caller’s situation while following documented processes and procedures to effectively triage issues and advance to the correct department as needed.

About Carewell Carewell is a category-defining business dedicated to providing trusted caregiving solutions and support for individuals and families. Through Carewell Family Services, we extend our commitment beyond products to person-centered navigation, care coordination, and advocacy services that address both medical and social needs. Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in close partnership with clinicians and community resources to support better outcomes. About the Role This is a ground-floor opportunity to join a growing care navigation program and help define how patients experience it. As an Engagement Coordinator, you are responsible for the quality of the patient journey from their first appointment onward — ensuring they arrive prepared, that their eligibility is verified, that their care navigation visit gets scheduled, and that scheduling continuity is maintained throughout their time in the program. Depending on program needs, this role may also support care navigation activities in a clinical capacity. The ideal candidate brings a clinical support background — Medical Assistant or equivalent — combined with strong communication skills and a genuine ability to build trust with older adults over the phone. You don't need to provide clinical guidance; you need to recognize when something requires it and escalate without hesitation. This role is a conversion and retention function that sits at the intersection of patient care and program operations. What You'll Do Pre-Visit Patient Readiness - Conduct a live outreach call to every newly enrolled patient in advance of their initiating clinical appointment - Confirm appointment date, time, and logistics; address questions and ensure the patient feels prepared - Walk patients through video visit technology in plain, accessible language — step by step, on iOS and Android - Troubleshoot basic device or connectivity issues; escalate when the issue is beyond scope - Complete insurance eligibility verification by collecting any outstanding patient information needed to confirm coverage before the clinical visit - Identify patients who may be at risk of not showing up and flag them for immediate follow-up Post-Visit Conversion & Scheduling - Upon confirmation of a patient's completed initiating visit, manage follow-up outreach to schedule the Initial Care Navigation appointment - Respond to patient scheduling requests promptly, confirm appointments, and queue reminders - Follow up with patients who have not responded to scheduling prompts; escalate persistent non-responders appropriately - Maintain scheduling momentum — time between visit completion and care navigation appointment directly affects patient engagement and retention Ongoing Scheduling & Appointment Management - Own all patient appointment scheduling from the Initial Care Navigation visit onward - Manage outbound scheduling communications, patient responses, appointment confirmations, and reminder campaigns - Conduct no-show follow-up and re-engage patients within the appropriate window — a missed appointment is a recovery opportunity - Maintain scheduling as a patient-facing function — not an administrative one Escalation & Scope Management - Escalate any clinical question, symptom, or safety concern immediately to the appropriate clinical contact — no exceptions, no improvising - Maintain accurate, real-time documentation of all patient contacts, eligibility status, scheduling activity, and escalations in program systems - Manage reminder content, patient opt-outs, and activity logging across all patient communications Who You Are Required - 2+ years Medical Assistant (CMA or RMA preferred), EMT/Paramedic, Medical Technician, Patient Care Technician, or equivalent clinical support background - Experience beyond the exam room — front desk, patient outreach, care coordination, telehealth support, or scheduling alongside clinical work - Warm, patient, and clear communicator with older adults — able to explain technology without condescension - Comfortable with patients who are anxious, reluctant, or struggling with technology - Understands basic clinical context; recognizes when to escalate and does so without being prompted - Demonstrated ability to walk patients through video visit technology on mobile and desktop devices - High school diploma or equivalent; formal clinical training or certification strongly preferred - Builder mentality — you see the gap, you fill it, and you document how you did it so others can follow - Nimble and adaptive — you thrive in ambiguity and treat a fast-changing environment as an opportunity, not a stressor - Tech-forward — comfortable with care management platforms, EHRs, and digital tools; quick to learn new systems - Resilient problem-solver — you don't wait for perfect conditions; you find a way - Low ego, high output — equally comfortable owning the detail work and showing up credibly in strategic conversations Equivalent Backgrounds Considered Candidates without an MA credential but with equivalent patient-facing healthcare experience will be considered, including: - Emergency Medical Technician (EMT) or Paramedic - Medical Technologist or Clinical Lab Technician - Patient Care Technician (PCT) with care coordination or scheduling experience - Telehealth front desk, virtual patient engagement specialist, or remote patient support role with 2+ years in a clinical setting - Healthcare call center or care management support role with demonstrated clinical orientation Nice to Have - Prior remote or telehealth patient engagement experience - Scheduling or patient outreach in a high-volume primary care, specialty, or care management setting - Familiarity with Medicare-enrolled or older adult populations - Experience with care management or referral management platforms - HIPAA training or demonstrated understanding of patient privacy requirements - Bilingual (Spanish or other languages depending on target population) Why This Role - Ground-floor opportunity to help build a program from day one — your work will directly define the patient experience at scale - Close partnership with program leadership — your frontline observations will shape how the program evolves - Meaningful, mission-driven work with visible impact on every patient you support - Competitive compensation with growth trajectory tied to program expansion What We Offer - Competitive compensation - Health, Dental, and Vision insurance - Short-term Disability and Life Insurance (100% employer-sponsored) - Long-term Disability - Supplemental Life Insurance (employee-sponsored) - 401(k) Retirement Plan - 100% Remote - Generous paid time off and 6 paid holidays - Employee discount Learn more about the Carewell story. Carewell is a category-defining business that is dedicated to providing the most trusted and reputable retail source for caregiving products. Our vast selection of expert-vetted products includes incontinence supplies, wound care, nutrition, mobility aids, and more, all available at the best prices with fast, reliable shipping. We are proud to have been recognized as one of the fastest-growing companies in the US, ranked on the Inc. 5000, and named one of the most customer-centric companies in the world by Forbes in 2022. At Carewell, we understand the importance of caregiving, and we strive to provide the highest quality products to help caregivers provide the best care possible for their loved ones. As the number of older adults in the US grows, the need for caregiving solutions will only increase. By joining Carewell, you will have the opportunity to work in a space that is constantly evolving, with new challenges and opportunities for growth. We are committed to being architects of our own success, always striving to improve our teams, partnerships, and solutions to ensure impact, scalability, and simplicity. As a member of our team, you will have the opportunity to collaborate with like-minded individuals, using customer insights, data, research, and feedback to make decisions and create the most effective solutions. If you are ready to join a team of dedicated individuals who are committed to making a difference in the world, Carewell is the place for you. 💡 Tips for a Successful Interview with Carewell We value your time and want to get the most out of our conversation. To help us understand your experience, please keep the following tips in mind: 1. Use the STAR Method When we ask about your past experiences, we are looking for specific stories rather than general philosophies. We highly recommend framing your answers using the STAR method: - Situation: Set the scene (briefly). - Task: Describe what you were responsible for. - Action: Explain the specific steps you took. - Result: Share the outcome (with data or metrics if possible). 2. Be Specific, Not Theoretical We want to hear about what you have actually done, not what you would do in an ideal world. Avoid phrases like "I usually..." or "In my opinion..." and instead start with "There was one time when I..." 3. Focus on Your Individual Contribution While teamwork is important, we are hiring you. When describing projects, be sure to highlight your specific role and the impact you personally made, rather than just using "we." 4. Keep it Concise We have a lot to cover! Aim for answers that are 2–3 minutes long. If we need more detail, we’ll be sure to ask follow-up questions. 5. KPIs / Metrics Carewell is results driven. Come prepared to talk about the key metrics you were responsible for driving in similar roles. We’ll want to know how you directly measured, reported on, and improved those metrics.

About the Role Role: Full time | Remote – Indiana residents Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you’re looking for. Pay Transparency This position starts at $13 per hour. What to Expect As a Work at Home Customer Service Advisor at Morley, you’ll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it. We’ll teach you everything you need to know to confidently support callers via phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you excel in this early career role. Why apply: - Full-time role with strong benefits - Flexibility with paid time off - Comprehensive training - Leadership development program available to help you grow your career - Supportive and knowledgeable team - Positive, empowering work environment You need: - Communication skills - Listening, basic math and typing skills - High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable - See Skills for Success below Tasks: - Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiries - Relay detailed information to customers, managers and clients - Initiate status reports or service recovery letters to the inquirer - Route inquiries when appropriate - Educate new and existing customers and team members on relevant policies, procedures and specific benefits - Document details of each interaction in the tracking system to maintain up to date and organized records - Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com - Chat hours: M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central time | Closed on some holidays - TA will respond to after-hours questions the next business day Skills for Success Required Skills - Excellent communication skills (spoken and written; so you can clearly convey detailed information) - Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues) - Basic math skills (important for providing support surrounding payments) - Empathy, listening, organizational, quick thinking, multitasking and time management skills - Able to work in an ever-changing environment - Computer skills including Microsoft Office Eligibility Requirements - High school diploma or equivalent - Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) - Typing speed of 30+ words per minute (Take a free typing test!) (direct link to test: www.typingtest.com) - Available to work shifts within the center's hours of operation: - Monday - Friday | 8 a.m. - 9 p.m. Eastern time / 7 a.m. - 8 p.m. Central time - Possible Saturdays / Sundays from October through March - (shifts are assigned based on schedule bid using performance metrics) - Must be able to stick to the schedule reliably, as some queues are time sensitive Nice to Have - Experience in medical claims reimbursements or medical billing - Conversant in health insurance industry terminology - Demonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing - Knowledge of customer service techniques Remote Work Requirements - Indiana resident - Secluded and distraction-free work environment - Required internet setup: - High-speed internet delivered through a wired provider (cable or fiber) - Computer must be physically connected to your modem / router using an Ethernet cable* - Wireless, 5G and satellite connections are not supported *Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length. The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b) Why Join Our Morley Family At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits - Medical and prescription coverage - Dental and vision insurance - Paid time off - Associate wellness program with rewards for annual checkups - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits - 401(k) with match - Flexible spending account (FSA) - Life insurance - Company-paid short- and long-term disability insurance Benefits to Make Your Life Easier - 24/7 online access to doctors through Teladoc - 24/7 nurse help desk - Patient advocacy with free 24/7 support for benefit questions and claims - Guidance for family, financial and estate planning (including wills) About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com. Thank you for your interest in Morley. Notices - Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo - Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa - Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy