Department: 12263 Enterprise Corporate - Service Desk Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: - Sunday – Wednesday: 1:00 PM – 11:30 PM - Training is Monday - Friday 8am - 4:30 ~ 3 weeks - Shift differential is $1.50/hr. / Weekend differential an additional $1.50/hr. - Remote work Pay Range $24.10 - $36.15 Major Responsibilities: Always provides exceptional customer service.  This includes treating everyone with respect and dignity.  Demonstrates patience and positivity when working with others in alignment with organizational values.  Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications.  Gathers information about the issue from the customer by asking clarifying questions, presenting options and/or solutions and determining the level of complexity. Assists with simulating user issues to resolve. Escalates unresolved interactions appropriately.  Documents all relevant customer interaction information thoroughly in the service management system.  Analyzes basic issues and arrives at workable solutions. Provides callbacks or follow-up with the customer as necessary to “close” the ticket and maintain a successful call closure rate.  Utilizes the call tracking system; accurately, quickly, and efficiently recording all interactions with customers while consistently meeting established Service Desk Key Performance Indicators (KPI).  Performs routine procedures to remedy issues or when requested.  Escalates unresolved issues to second-tier support. Keeps customers informed of the status of their request if an immediate remedy is not available.  Assists with providing technical hints and tips to proactively assist customers.  Adherence to all Advocate Health Policy and Procedures.  Licensure, Registration, and/or Certification Required: None Required. Education Required: High School Graduate or equivalent.  ​ Experience Required: Typically requires 1 year of experience in customer service, call center, or Service Desk support. Knowledge, Skills & Abilities Required: Strong interpersonal, customer service and service recovery skills, as well as basic understanding of call centers and call tracking system.   Strong technical aptitude with the ability to learn quickly and support software applications.   Understanding of the technical components of an Information System, including basic hardware, platform, database concepts, and terminology.   Ability to manage multiple priorities in a dynamic work environment.   Analytical and problem-solving skills.   Strong written and verbal communication skills including the ability to interact with a diverse customer population and communicate at their level.   to use/manage a standard multiple-line telephone system.   Ability to maintain confidentiality and work as a team.  Ability to determine issues that may have an adverse business impact if not properly escalated.  ​ Physical Requirements and Working Conditions: Must be able to sit for extended periods of time.   Must be able to perform fine hand manipulation when using a keyboard.   Position may require occasional travel which may result in exposure to road and weather hazards.   Ability to independently work in a remote work environment free from distractions.  Potentially exposed to a normal office environment.   Operates all equipment necessary to perform the job.  The Service Desk supports the organization 24x7x365.  Flexibility for availability in advance to work other shifts, including evening, overnight & weekends is required.  This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

• Subject Matter Expert in HEDIS improvement work • Supports abstraction teams during Supplemental and Hybrid Seasons • Develops, documents, and trains colleagues on abstraction processes • Assists manager with tracking and reporting of key metrics • Conducts claims research to identify and close HEDIS gaps in care

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: The Senior Analyst, Corp IT Audit will be a key member of the Technology Controls Assurance (TCA) Internal Audit team and will participate in the execution of the annual Sarbanes-Oxley (SOX) internal audit, and promote collaboration with our business partners, external auditors, and management. The position assists with the annual planning process and execution of the ITGC SOX program. This role will be responsible for continually evaluating and recommending operational and process improvements to our IT compliance processes, and the efficiency and effectiveness of the company’s key control structure. This role is responsible for delivering high quality IT SOX internal audit results under the direction of the TCA Manager +. Primary Job Duties & Responsibilities: Audit Project Management - Effectively perform and document IT SOX audit activities in accordance with professional standards and the organization’s - audit methodology. - Execute testing and create work paper documentation. - Understand procedures, results and business impacts; and document and express such understanding in both written and verbal form. - Perform detailed review testing to analyze and validate information and provide constructive feedback to preparers to enhance the quality of testing work papers. - Demonstrate the ability to accurately document ITGC process workflows and data flows. - Create clear and accurate documentation and workflows of technology processes and test results and exceptions. - Work in a fast-paced, collaborative setting with cross-functional teams. - Lead individual project components and testing areas; oversee the work of more junior auditors and/or interns. Audit Reporting/Communication - Independently collect facts, utilize strong analytical capabilities to recommend appropriate actions on complex matters, and effectively communicate status and results in a concise, timely manner. - Reports related audit findings to audit and business stakeholders. - Interacts with various levels of Internal Audit and business line management to resolve issues in a timely manner and to maintain effective communications. - Consider SOC reporting and other compliance impact for controls which are tested once and applied for other compliance purposes. Audit Team Support - Meets administrative reporting requirements and supports department initiatives. - Demonstrates a commitment to integrity and the company code of conduct, and a respect for diversity and inclusion. - Contribute to overall Internal Audit Department team norms to promote a positive environment and improve team effectiveness. - Keep current of relevant technology developments and evolving IT risk areas. Required Qualifications: - 2+ years’ experience in IT SOX Audit, IT SOX Compliance, Control Validation, Risk Assessment, or Risk Consultant role. - Ability to travel up to 10%. - Must be willing to work 8:00am-5:00pm EDT or CDT. Preferred Qualifications: - Professional designations such as CPA, CIA, CISA etc., or progress towards achieving such designations. - In-depth knowledge and understanding of Sarbanes Oxley regulation including its requirements, regulations, and implications for financial reporting and internal controls. - Prior experience in strategizing, planning, and developing technology audit project plans. - Healthcare, Insurance, or Retail industry business practices and risks. - Familiarity with Cloud environments and data classification and protection concepts. IT processes - including applications and infrastructure, security and vulnerability assessments, change control, asset management, disaster recovery, data privacy, and IT risk assessment, automated control environments, cybersecurity best practices, cloud security controls etc. - Familiarity with the following concepts: Information Risk Frameworks (NIST 800-53, COBIT 5, ISO/IEC 27001/2, HITRUST, PCI DSS), eGRC tools, and IIA Standards, Data Privacy regulations and industry standards (e.g. HIPAA, GDPR, CCPA). - Good teamwork and collaboration skills. - Strong oral/written communication, critical thinking, problem resolution and interpersonal skills with proven ability to influence and collaborate with external and internal partners at all levels. - Excellent analytical and problem-solving abilities. - Ability to work independently and manage multiple priorities. - Detail-oriented with a high level of integrity and professionalism. - Practical knowledge of processes, risks, and internal controls. Education: - Bachelor's Degree or equivalent experience (HS diploma + 4 years relevant experience). Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/17/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Location: Reading, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Global Commissions Analyst This role is a remote role and can be based anywhere in the UK We are looking for a Commissions Analyst to join our Cybersecurity Products BL (CSP) You will be responsible for supporting the administration and execution of sales incentive programs that align with organizational goals and drive sales performance. You will also be responsible for commissions processing, data analysis, reporting, and ensuring compliance with compensation policies and practices. You will report into the Director of Global Commissions, the analyst partners closely with the other commissions analysts, Sales Operations and other cross-functional teams to ensure accurate and timely commission calculations, resolve inquiries, and contribute to process improvements across global commissions programs. What the role has to offer: - Career development and a great opportunity to develop - Opportunity to work in an exciting, dynamic and fast-moving environment - Global exposure across Thales CSP Core Benefits: On offer is a competitive salary and benefits package, which includes. - Performance-related bonus - 27 days annual leave (plus bank holidays) plus opportunity to buy up to 37 hours/year (pro rata) - 24 hours volunteering paid for - Private healthcare - Pension scheme - Life cover - 24/7 Employee Assistance Program and access to mental wellbeing app - Employee discount shopping schemes on major brands and retailers - Gym membership discounts Main responsibilities: - Support the administration and execution of the sales commission plans for Americas reps. - Calculate commissions, bonuses, and SPIFFs; validate supporting data and submit approved payouts to payroll. - Review commission data for accuracy, completeness, and compliance with compensation plans and policies. - Investigate and resolve commission inquiries and discrepancies in a timely manner. - Assist in maintaining and updating commission systems (e.g., Callidus/SAP) and related data inputs. Experience & Skills: - Bachelor’s degree in Finance, Business, Accounting, or a related field. - Experience in sales commissions, sales operations, finance, or a related analytical role. - Strong proficiency in Excel; experience with reporting/visualization tools such as Tableau or Power BI preferred. - Experience with CRM and/or commission systems (e.g., Salesforce, Callidus/SAP) is a plus. - Strong analytical and problem-solving skills with high attention to detail. - Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Cyber Security & Digital Identity (CDI) From secure software to biometrics and encryption, CDI technologies and services enable businesses and governments to authenticate identities and protect data, so they stay safe and enable services in personal devices, connected objects, the cloud and in between. #LI-ST1 At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn’t quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK – Innovate with us and shape the future!