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Group Bookings Coordinator (Remote | Philippines)
Location
Philippines
Posted
39 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Group Bookings Coordinator (Remote | Philippines)
magentIQ
Group Bookings Coordinator (Hospitality | Remote | Philippines) Join a fast-growing global hospitality team! We’re hiring a Group Bookings Coordinator to manage inbound group reservations for a multi-site UK-based hotel group. This role is perfect for someone who thrives in a customer-facing environment, enjoys coordinating complex bookings, and takes pride in delivering seamless guest experiences. If you’re a strong communicator, highly organized, and love turning enquiries into confirmed bookings, this is your opportunity to be part of a global hospitality operation while working remotely from the Philippines. You’ll collaborate with hotel teams, manage multiple properties, and play a key role in driving customer satisfaction and revenue growth. Role Summary: As the Group Bookings Coordinator, you’ll manage end-to-end group reservation processes across multiple hotel properties. From handling inbound enquiries to coordinating availability, preparing quotes, and confirming bookings, you’ll ensure a smooth and professional customer journey. You’ll act as the bridge between customers and hotel teams, ensuring every booking is handled with accuracy, efficiency, and excellent service. Key Responsibilities: • Manage inbound group booking enquiries via email and phone • Coordinate reservations across multiple hotel properties • Prepare and send quotes, proposals, and booking confirmations • Liaise with hotel teams to check availability and specific requirements • Maintain and update booking systems and records accurately • Upsell rooms, packages, and additional services where appropriate • Ensure high standards of customer service and timely responses • Handle booking amendments, cancellations, and follow-ups Must-Have Qualifications: • 2–4 years of experience in hotel reservations or bookings • Hospitality industry experience is required • Strong customer service and communication skills • Excellent spoken and written English (phone-based role) • High attention to detail and organizational skills Nice-to-Have Skills: • Experience handling group bookings, events, or corporate reservations • Familiarity with booking systems or Property Management Systems (PMS) • Experience working in multi-property or multi-site environments • Background in BPO or customer service roles Reporting Line and Working Pattern: • Reports to: Reservations Manager / Revenue Manager • Fully remote, Philippines-based role • Must have overlap with EST working hours Why You’ll Love This Role: • Work with a UK-based hospitality group managing multiple hotel properties • Be part of a customer-focused, fast-paced reservations team • Enjoy remote flexibility with international exposure • Play a key role in driving bookings, revenue, and guest satisfaction About magentIQ At magentIQ, we value diversity, innovation, and continuous growth. Join our team and be part of a collaborative, forward-thinking organization where your work truly impacts global technology. If you’re ready to build reliable, scalable systems that power the future of automation we’d love to meet you! #HospitalityJobs #Reservations #RemoteJobs #PhilippinesJobs #CustomerService #HotelCareers #NowHiring #BookingsCoordinator
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