Role Description The ideal candidate would be someone who has 2+ years of call center experience in a target-driven environment. Experience working in an outbound sales process is a plus. Outgoing and pleasing personality on the phone. Excellent communication skills with clear diction. Good time manager. Ability to multitask and work in a challenging environment. Ready to learn and grow. Go-getter mindset. Key Responsibilities - Answering or making calls to members to book appointments for their no-cost In-home Health Assessments. - Learn about and address customer needs, complaints, or other service issues. - Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued. - Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed. - Building lasting relationships with customers and other call center team members based on trust and reliability. - Utilizing software, databases, scripts, and tools appropriately. - Understanding and striving to meet or exceed call center metrics while providing excellent, consistent customer service. - Making sales or recommendations for products or services that suit client needs better. - Taking part in training and other learning opportunities to expand knowledge of the company and position. - To be available on meetings on camera as and when needed. - Adhering to all company policies and procedures. - Additional ad-hoc tasks as assigned by the Call Center Supervisor. Qualifications - Outgoing personality and sales approach. - Solid work history, citing any recognition and promotion. - Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone. - Customer service or other directly related experience is a plus. - Ability to collaborate and be a team player. - Various software and data entry proficiency, including MS Office. - Ability to type 40 WPM; 60 WPM is preferred. - Strong communication and time management skills. - Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills. - Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues. - Honesty and integrity. Competency - Excellent attendance and work record. - Ability to professionally articulate customer call scripts. - Exceptional customer service and active listening skills. - Ability to empathize and manage personal emotions. - Ability to function as an effective team member. - Ability to internalize and follow protocols/guidelines. - Demonstrate excellent oral and written communication skills; correct spelling is a must. - Strong time management skills and decision-making skills. - Strong computer skills required. - Must have a working knowledge of MS Office applications: Word, Excel, and Outlook. - Ability to be flexible with schedule (between hours of 6 am PST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change. Benefits - PTO - Health - Dental - Vision - Group life - Short-term disability - Long-term disability

Role Description The ideal candidate would be someone who has 2+ years of call center experience in a target-driven environment. Experience working in an outbound sales process is a plus. Outgoing and pleasing personality on the phone. Excellent communication skills with clear diction. Good time manager. Ability to multi-task and work in a challenging environment. Ready to learn and grow. Go-getter mindset. Key Responsibilities - Answering or making calls to members to book appointments for their no-cost Prospective Health Assessments. - Learn about and address customer needs, complaints, or other service issues. - Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued. - Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed. - Building lasting relationships with customers and other call center team members based on trust and reliability. - Utilizing software, databases, scripts, and tools appropriately. - Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. - Making sales or recommendations for products or services that suit client needs better. - Taking part in training and other learning opportunities to expand knowledge of the company and position. - To be available on meetings on camera as and when needed. - Adhering to all company policies and procedures. - Additional ad-hoc tasks as assigned by the Call Center Supervisor. Qualifications - Outgoing personality and sales approach. - Solid work history, citing any recognition and promotion. - Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone. - Customer service or other directly related experience is a plus. - Ability to collaborate and be a team player. - Various software and data entry proficiency, including MS Office. - Ability to type 40Wpm, 60Wpm is preferred. - Strong communication and time management skills. - Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills. - Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues. - Honesty and integrity. Competency - Excellent attendance and work record. - Ability to professionally articulate customer call scripts. - Exceptional customer service and active listening skills. - Ability to empathize and manage personal emotions. - Ability to function as an effective team member. - Ability to internalize and follow protocols/guidelines. - Demonstrate excellent oral and written communication skills; correct spelling is a must. - Strong time management skills and decision-making skills. - Strong computer skills required. - Must have a working knowledge of MS Office applications: Word, Excel, and Outlook. - Ability to be flexible with schedule (between hours of 6 am EST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change.

Where You’ll Work The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976, we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists and three cardiothoracic surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities. Job Summary and Responsibilities MUST BE ABLE TO TRAIN ON SITE FOR SEVERAL WEEKS BEFORE GOING REMOTE Job Summary Responsible for answering all incoming scheduling phone calls from patients, referring providers and hospitals. Make patient appointments, reschedule and cancel appointments. Essential Responsibilities: - Accept incoming calls related to scheduling, answering questions, creating appointments, transferring calls to the correct department, checking recall, etc. - Create charts in the EHR for new patients and schedule appointments. - Monitor the phone system display for number of calls in the que3ue and wait times. - Complete tasks within the EHR. - Quality checks on assigned schedule to ensure quality metrics are met with templates and schedules. - Verify insurance and work with insurance coordinator for appropriate verification. - Create and complete chart notes for all recall, reminder calls and conversations with patients unrelated to check in/check out process. - Assist patients who are mentally, language or hearing challenged to ensure that proper resources are obtained for the visit. Job Requirements Required - None, upon hire Preferred - High School Graduate and 1-3 years One or more years in a medical office environment, upon hire or - High School GED and 1-3 years One or more years in a medical office environment, upon hire

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: The Triage Nurse monitors and returns calls/communications related to Tennessee Oncology (TN ONC) patients consulting with physicians/APPs when appropriate. The Triage Nurse must recognize physical, psychological, and spiritual aspects of care. The Triage Nurse will accurately identify patients with high risk conditions. While supporting all triage processes, the Triage Nurse works within the RN scope of practice as defined by the TN Board of Nursing and TN ONC policies and procedures. ESSENTIAL FUNCTIONS: - Addresses patient calls, portal messages, tasks and emails concerning a wide range of symptom/side effect related and other patient care topics in a timely Manner. Asks appropriate, open ended questions utilizing TN ONC approved algorithms/pathways to assist in the assessment of patient’s symptom and side effect management inquiries. Documents recommended/actual interventions - Recognizes changes in the patient's status and need for care - Assesses urgency of patient symptoms/side effects and addresses them appropriately, aggressively managing them to prevent unnecessary emergency department and hospital utilization - Responds to emergency situations/calls and coordinates care/EMS response as necessary - Collaborates with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standing orders or practice protocols. - Collaborates with scheduling team based on patient need and triage interventions to set up same day and/or future provider/infusion room appointments to address symptom management concerns. - Provides clear education to patients and caregivers including verifying understanding of instructions/plan - Counsels patients, family, and/or caregiver about side effects of medication, therapy, applicable referrals, as well as available community resources - Notifies patients of normal and or stable lab/test results or abnormal lab/test results after collaboration with the provider on needed interventions if any - Applies critical thinking and astute clinical judgment while evaluating patients - Encourages patient compliance with supportive and treatment regimens - Promotes patient self-care responsibility for meeting their own health needs - Identifies & accommodates patient disabilities & limitations. Accesses resources for interpretive services and/or other needed accommodations - Adapts personal communication style to meet the needs of the patient and/or other customers in diverse personal, professional, cultural, and socio-economic backgrounds - Assists with prior authorization for prescription refills if needed - Coordinates triage efforts with Front Office, Nursing, Patient Advocates/Financial Counselors, Pharmacy and or other departments to ensure effective/efficient communication to meet patient needs. - Performs charting and updating of records in the EMR as expected - Knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process - Acts as an expert oncology/TN ONC resource for healthcare team, patients, caregivers and external agencies/organizations - Utilizes triage care plans/pathways/algorithms for patient care in assigned clinics ensuring quality of service and adherence to standardized nursing procedures/protocols, quality improvement objectives, safety, environmental and infection control standards - Participates in and initiates performance improvement activities as requested - Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings - Performs other related duties/assignments as requested SKILLS AND ABILITIES: Education and Experience: - Associates Degree/Diploma in Nursing required, BSN preferred or - 2-years of relevant experience in oncology and/or telephone triage preferred - Knowledge of oncology/hematology diseases, treatments, and side effects/reactions of related therapy methods. - Outpatient Ambulatory experience preferred Skills/Qualifications: - Strong verbal and written communication skills, with ability to present information in an organized framework-SBAR (Situation, Background, Assessment, Recommendation) - Ability to establish and maintain effective working relationships - Ability to assess nursing needs of acute and chronically ill patients through technology methods - Demonstrates exceptional assessment, critical thinking, and customer service skills - Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses - Ability to seek out resources independently and work collaboratively - Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations - Ability to multitask efficiently - Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others - Excellent telephone etiquette - Must be proficient in written and spoken English, bilingual is a plus Certificates & Licenses: - Current RN licensure in TN or compact state required - AHA/ARC BLS certification required within 90 days of hire if employee works greater than 80% of shifts on-site/in clinic. BLS certification is optional for teams working primarily remote. - Current ONS Fundamentals Chemotherapy/immunotherapy Provider card or complete within 90 days of hire Computer Skills: - Intermediate to advanced computer skills - Ability to navigate multiple computer programs and patient/hospital portals simultaneously.