Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: The Triage Nurse monitors and returns calls/communications related to Tennessee Oncology (TN ONC) patients consulting with physicians/APPs when appropriate. The Triage Nurse must recognize physical, psychological, and spiritual aspects of care. The Triage Nurse will accurately identify patients with high risk conditions. While supporting all triage processes, the Triage Nurse works within the RN scope of practice as defined by the TN Board of Nursing and TN ONC policies and procedures. ESSENTIAL FUNCTIONS: - Addresses patient calls, portal messages, tasks and emails concerning a wide range of symptom/side effect related and other patient care topics in a timely Manner. Asks appropriate, open ended questions utilizing TN ONC approved algorithms/pathways to assist in the assessment of patient’s symptom and side effect management inquiries. Documents recommended/actual interventions - Recognizes changes in the patient's status and need for care - Assesses urgency of patient symptoms/side effects and addresses them appropriately, aggressively managing them to prevent unnecessary emergency department and hospital utilization - Responds to emergency situations/calls and coordinates care/EMS response as necessary - Collaborates with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standing orders or practice protocols. - Collaborates with scheduling team based on patient need and triage interventions to set up same day and/or future provider/infusion room appointments to address symptom management concerns. - Provides clear education to patients and caregivers including verifying understanding of instructions/plan - Counsels patients, family, and/or caregiver about side effects of medication, therapy, applicable referrals, as well as available community resources - Notifies patients of normal and or stable lab/test results or abnormal lab/test results after collaboration with the provider on needed interventions if any - Applies critical thinking and astute clinical judgment while evaluating patients - Encourages patient compliance with supportive and treatment regimens - Promotes patient self-care responsibility for meeting their own health needs - Identifies & accommodates patient disabilities & limitations. Accesses resources for interpretive services and/or other needed accommodations - Adapts personal communication style to meet the needs of the patient and/or other customers in diverse personal, professional, cultural, and socio-economic backgrounds - Assists with prior authorization for prescription refills if needed - Coordinates triage efforts with Front Office, Nursing, Patient Advocates/Financial Counselors, Pharmacy and or other departments to ensure effective/efficient communication to meet patient needs. - Performs charting and updating of records in the EMR as expected - Knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process - Acts as an expert oncology/TN ONC resource for healthcare team, patients, caregivers and external agencies/organizations - Utilizes triage care plans/pathways/algorithms for patient care in assigned clinics ensuring quality of service and adherence to standardized nursing procedures/protocols, quality improvement objectives, safety, environmental and infection control standards - Participates in and initiates performance improvement activities as requested - Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings - Performs other related duties/assignments as requested SKILLS AND ABILITIES: Education and Experience: - Associates Degree/Diploma in Nursing required, BSN preferred or - 2-years of relevant experience in oncology and/or telephone triage preferred - Knowledge of oncology/hematology diseases, treatments, and side effects/reactions of related therapy methods. - Outpatient Ambulatory experience preferred Skills/Qualifications: - Strong verbal and written communication skills, with ability to present information in an organized framework-SBAR (Situation, Background, Assessment, Recommendation) - Ability to establish and maintain effective working relationships - Ability to assess nursing needs of acute and chronically ill patients through technology methods - Demonstrates exceptional assessment, critical thinking, and customer service skills - Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses - Ability to seek out resources independently and work collaboratively - Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations - Ability to multitask efficiently - Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others - Excellent telephone etiquette - Must be proficient in written and spoken English, bilingual is a plus Certificates & Licenses: - Current RN licensure in TN or compact state required - AHA/ARC BLS certification required within 90 days of hire if employee works greater than 80% of shifts on-site/in clinic. BLS certification is optional for teams working primarily remote. - Current ONS Fundamentals Chemotherapy/immunotherapy Provider card or complete within 90 days of hire Computer Skills: - Intermediate to advanced computer skills - Ability to navigate multiple computer programs and patient/hospital portals simultaneously.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. How will this role have an impact? At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference. As part of the Signify Health’s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals. This role will report to a Member Engagement Manager. - Starting hourly rate $15.00, with unlimited bi-weekly commission potential. - 10 days of required paid training (Monday-Friday, 8AM-4:30PM CST.) - Call center hours of operation are Monday-Sunday 7AM – 9PM, actual shift will be determined at time of hire. - Competitive benefits, PTO, tuition reimbursement, and more! What will you do? - Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider - Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy - Present a positive, professional, and high energy approach to clients, health plan members, and team members - Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment - Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested - Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems - Report member complaints and escalations immediately to Member Engagement Managers - Participate in peer side-by-side coaching as needed - Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities We are looking for someone with: - A High School Diploma or equivalent is preferred - 1+ year call center experience OR 2+ years general work experience required - Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred - A desire to work in an efficient, results-oriented outbound call center environment - Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy - Good communication skills, friendly and conversational - Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times - Strong computer skills and the ability to use multiple systems at the same time, while making calls Benefits: - Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date - Bi-weekly pay with monthly commission bonus potential - 401K, employee stock purchase program and tuition reimbursement - Employee discount programs Work From Home Requirements: To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace. Conditions of Employment: Successful completion of background check is required for this position. Anticipated Weekly Hours 40 Pay Range The typical pay range for this role is: $15.00 - $26.93This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. We anticipate the application window for this opening will close on: 05/31/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $15.00 - $26.93 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/16/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

This position is Remote in Boston, MA. If you are located within commutable distance to the office at 147 Milk St., Boston, MA 2109, you will have the flexibility to work remotely* as you take on some tough challenges. Explore opportunities with Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Sunday, 7:30 am to 4:00 pm; Monday - Thursday 8:00 am - 4:30 pm. We offer 4 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm, Monday - Friday. Training will be conducted onsite. Primary Responsibilities: - Screens all incoming patient inquires (through phone, online/medical record message, or other means) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members - Courteous, friendly, problem solver with customer service, patient focused communication - Resolves issues in areas involving patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate - Participates in resolving operational difficulties and communicates with supervisor regarding department issues and problems as necessary - Resolves patient issues and ensures satisfaction. May refer difficult or highly complex phone calls and issues to higher level staff - Initiates requests for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients and answers any corresponding questions. Understands all documents and processes - Reviews and facilitates the updating of missing /outdated information in the patient record, such as demographics, primary care physician selection, and insurance - Develops and maintains effective and efficient communication with the patient, interdisciplinary team, department staff, providers, and other agencies - Reviews department appointment schedules to ensure that clinic utilization is optimized and effectively supports the needs of the clinics as well as the needs of the patients - Assists with basic data collection activities, ensuring data is properly collected and accurate (e.g. no show reports, telephone statistics) - Participates in problem solving activities, focusing on productivity and quality. Works with supervisors to ensure continuous improvement of the department - Participates in special projects and ongoing programs unique to the department You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 1+ years of customer service experience - Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience - Experience booking, rescheduling, and canceling appointments; and verifying patient eligibility using digital scheduling platforms. - Proficient in Microsoft Outlook, Microsoft Teams, Microsoft Word, and Microsoft Excel for communication, scheduling coordination, reporting, and internal collaboration. - Ability to work full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Sunday, 7:30 am to 4:00 pm; Monday - Thursday 8:00 am - 4:30 pm. Preferred Qualifications: - 1+ years of experience working in a clinical setting - Working knowledge of patient related documents Telecommuting Requirements: - Reside within commutable distance to the office at 147 Milk St., Boston, MA 2109 - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: - Good time management skills - Well organized - Ability to problem solve - Ability to multi-task - Strong communication skills - Strong attention to detail *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment.