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Remote World logo
Remote World

Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.

Senior Services Engineer

Location

Worldwide

Posted

51 days ago

Salary

0

Seniority

Senior

Job Description

Senior Services Engineer

Remote World

Role Description Bietet Know-how für nachhaltigen Kundenerfolg und Wachstum im Post-Sales-Kundenlebenszyklus durch Schulung, professionellen Service, technischen Support, Verlängerungen, Erreichung von Ergebnissen, Bindung, Erweiterung und Kundenbetreuung mit digitalem Fokus. Beeinflusst den Abteilungsbetrieb und ist verantwortlich für die Planung/Ausführung. Die Rolle hat eine gewisse Autonomie, konzentriert sich jedoch auf die Ausführung von Aktivitäten innerhalb einer operativen Disziplin, die durch funktionale Standardpraktiken und -verfahren abgedeckt wird. Möglicherweise ist ein gewisses Urteilsvermögen erforderlich, dies erfolgt jedoch in der Regel unter Anleitung. Qualifications - Bachelor's degree or equivalent (defined as: High School Diploma/GED and 3+ years progressive experience in software services). - 5 years experience in APM technical implementation is required. - 6+ years' experience in client-facing consulting focused on technical configuration using databases, .NET code development or software implementations. - Software skills in software analysis, design, methodology, and architecture. - Programming experience in software development with Microsoft Visual Studio / Development tools. - Experience working with Databases like SQL and Oracle with good exposure on DDL, DML commands along with Stored Procedures. - Experience with basic database administration like Restoring, Backup for both SQL and Oracle. - Strong experience with SQL Server Reporting Services and SQL Server Analysis Services is a plus. - Experience with commonly used EAM (Enterprise Asset Management) systems, such as SAP, Maximo, or Oracle EAM is a plus. - Able to master the different delivery methodologies (i.e. Iterative, Waterfall, and Agile) and apply them on the assigned projects. - Strong spoken and written English language skills. - Can lead small project (1-3 team members) to achieve the desired technical outcome. - AWS Certified Cloud Practitioner is a plus. - Familiar in utilizing Lean methodology. Requirements - Delivers customer satisfaction: - Manages project delivery in a quality fashion; obtains satisfactory levels of customer satisfaction. - Addresses all customer concerns/issues in a timely and satisfactory fashion. - Application Installation, Configuration, Development & Upgrades: - Perform installation, configuration, customization to implement APM for customers in accordance with the function requirements and design. - Provide technical support for APM projects. - System Architecture & Technical Design: - Can update a standard system architecture based on the customer specifics. - Can develop a standard technical design specification. - Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions. - Effort Scoping / Estimation: - Can create a work breakdown structure and estimates for standard technical activities. - Requirements Gathering: - Limited Experience in business processes and applications. - Able to interview stakeholders to gain experience on business processes and can document in a structured way. - Collaborate with cross functional teams: - Collaborate with Project Managers and Services Consultants throughout the project to identify and scope applications changes while adhering to the change management process. - Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required. - Engage throughout the full lifecycle of assigned projects, influencing decisions on design and functionality to keep projects on track in terms of budget, time, and customer expectations. Benefits - Relocation Assistance Provided: Yes - #LI-Remote - This is a remote position

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