What do we do? The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography. Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity. We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together. What’s the opportunity? Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward. As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role. What you'll do: - Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier - Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement - Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention - Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap - Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs - Identifying growth opportunities within your portfolio You’ll be successful if: - You are customer obsessed, always putting our customers first and being there for them every step of the way - You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals - You are able to explain complex topics in easy and concise language and have excellent communication and writing skills - You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers - You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environment - Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus! What are we looking for? - Min 4 to 10 years of Customer facing experience (ideally within B2B SaaS or HR) - Min 2 to 3 years in a Customer success/ Account Management role - Confident in Mandarin Chinese (written and spoken). - Min 2 of the last 3 years overachieving goals and targets - A people-first person with growth mindset - An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector - The ability to work independently, problem-solve proactively, and collaborate effectively - Comprehension of value-based sales - Discipline in Account Planning, Forecasting, and Quota Attainment If you are a highly motivated and results-oriented professional with a passion for driving revenue growth in the HR Tech industry, we would love to hear from you. Equal Employment Opportunity Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.

ABOUT US Pomelo is a boutique offshore staffing company that places the best talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from the comfort of their own homes. ABOUT THE ROLE We are seeking a Head of Client Success & Sales to own and scale all client-facing functions across our staffing business. This role will be responsible for both acquiring new clients and managing existing client relationships, ensuring a high-quality experience from initial outreach through long-term retention. This individual will play a critical role in driving revenue growth while serving as the primary point of contact for all clients. The ideal candidate is experienced in managing client relationships and can effectively navigate challenging interactions while consistently maintaining a professional demeanor. KEY RESPONSIBILITIES New Client Acquisition (Sales) - Own the end-to-end sales process, from outbound prospecting to closing new clients - Identify and target businesses that can benefit from offshore staffing solutions - Conduct discovery calls, present service offerings, and handle objections - Develop and refine sales scripts, messaging, and outreach strategies - Maintain and manage pipeline in CRM Client Success & Account Management - Serve as the primary point of contact for all client communications - Manage onboarding for new clients, ensuring a smooth and professional experience - Proactively communicate updates, gather feedback, and address client needs - Ensure high client satisfaction, retention, and long-term engagement - Identify opportunities for upsells or additional placements Growth & Strategy - Own revenue targets across both new and existing clients - Analyze performance metrics and identify opportunities to improve conversion, retention, and expansion - Work closely with internal recruiting/operations teams to ensure client needs are met - Continuously improve processes across sales and client success functions QUALIFICATIONS - 5-7+ years of experience in sales, account management, or client success (preferably in staffing, recruiting, or a service-based business) - Proven track record of closing deals and successfully acquiring new clients - Proficient in managing client relationships and problem-solving client concerns - Strong communication and interpersonal skills - Highly organized with the ability to manage multiple clients and priorities - Comfortable working in a fast-paced, entrepreneurial environment - Experience with CRM tools (e.g., HubSpot, Salesforce) preferred - Previous experience working the graveyard shift BENEFITS - Competitive pay, always in US dollars - Work remotely from the comfort of your home - Health & wellness benefit - Paid holidays and time off - Performance and referral bonuses - Global exposure to the world’s best companies

• Receive, review, prioritize, and dispatch incoming calls using the company’s proprietary CAD system • Accurately track and document all calls and interactions in the CRM system, with close attention to dispatch workflows and protocols • Serve as the central coordinator for mobile health clinician schedules and patient visits, maintaining clear and consistent communication with patients, prospects, support teams, and clinicians • Receive, prioritize, and dispatch patient visits through the proprietary DARA platform • Coordinate appointments, including cancellations, no-shows, reschedules, and follow-up activities • Deliver exceptional service to medical staff, patients, the public, and internal team members • Collect and verify necessary patient information from patient support and outreach call center agents to ensure visit readiness • Maintain a professional, calm, and courteous demeanor both in person and during all phone interactions • Dispatch field units to scheduled visits to ensure timely, high-quality patient care within established service standards • Proactively manage delays by providing regular updates to affected patients and offering immediate rescheduling options when cancellations occur • Handle visit cancellations by notifying field staff, offering available openings to prioritized patients based on routing and urgency, minimizing visit loss, and securing the next available appointment • Communicate priority dispatch needs and complete thorough task handoffs prior to the end of each shift • Provide courteous, helpful, and professional customer service to patients, coworkers, supervisors, and the general public at all times • Demonstrate flexibility to support a 24/7 healthcare operation, including variable work schedules as business needs require • Provide support to internal staff with scheduling adjustments and dispatch-related issues • Perform additional duties and special projects as assigned.

Location: Central, USA - Remote Compensation: $125,000 - $140,000 (Base) Eltropy is seeking a strategic and results-oriented Tier-1 Customer Success Manager (CSM) to manage a portfolio of roughly 20 high-impact financial institution customers, including top-tier credit unions and community banks. In this role, you will partner with key stakeholders to deliver transformative outcomes through our industry-leading AI-powered communications platform while driving retention, growth, and overall satisfaction. Role & Responsibilities Tier-1 Relationship Management - Serve as the trusted strategic advisor and single point of contact for roughly 20 Tier-1 accounts, fostering deep executive relationships and long-term partnerships. - Conduct regular check-ins and executive/strategic business reviews to ensure customers are achieving their desired outcomes and realizing clear ROI from Eltropy. - Cultivate referenceable customers who serve as positive advocates of Eltropy to prospects and within the broader financial services community. - Advocate and drive customers’ product, technology, and service needs internally within Eltropy. Customer Success Strategy - Develop and execute tailored, multi-year success plans to support customers in achieving their business goals and transformation initiatives. - Proactively identify and mitigate risks of churn through data analysis, health scoring, usage tracking, and early intervention strategies. - Partner closely with customers on best practices, change management, and roadmap alignment to maximize adoption and value. Revenue Growth - Identify opportunities for expansion and upsell within the portfolio by aligning customer needs and strategic priorities with additional products and services. - Collaborate with the Sales team on account planning and to close expansion opportunities, ensuring seamless handoffs and a unified account strategy. - Support commercial conversations by providing value narratives, use cases, and success metrics that demonstrate impact. Onboarding and Adoption - Program-manage complex, Tier-1 onboarding projects, ensuring a smooth and successful implementation across multiple teams and locations. - Drive product adoption by providing training, enablement resources, and best practices tailored to Tier-1 workflows and operational realities. - Partner with customer project teams and Eltropy implementation resources to ensure timelines, milestones, and success criteria are clearly defined and met. Advocacy and Feedback - Advocate for customers internally by communicating their needs, challenges, and strategic priorities to cross-functional teams including Product, Engineering, Support, and Marketing. - Collect, synthesize, and relay customer feedback to influence product development, improve customer experience, and inform Eltropy’s roadmap. - Help identify and nurture customer stories, case studies, and speaking opportunities that showcase successful outcomes. Metrics and Reporting - Track and report on customer health, retention, expansion, and other key metrics across your Tier-1 portfolio. - Maintain accurate and up-to-date records of customer interactions, risks, opportunities, and plans in the CRM/CS platform. - Regularly communicate account status, risks, and growth opportunities to internal stakeholders and leadership. What You Offer - Deep (5+ years) customer-facing experience (account management, customer success), ideally in B2B SaaS and/or FinTech, with a proven track record supporting complex, Tier-1 or enterprise-level customers. - Willingness and ability to travel to customer sites—up to 25%—for executive business reviews, strategic upsell discussions, issue mitigation, and strengthening long-term customer partnerships. - Customer-centric mindset with a passion for helping customers succeed and the ability to understand their business, technical, and operational needs. - Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing both strategic and tactical issues. - High technical aptitude: comfortable working with technology and able to quickly learn new software and tools. Data-driven and unafraid to tackle complex, ambiguous problems. - Exceptional communication and executive presence, with the ability to influence and build trust at all levels of a customer’s organization. - Highly collaborative, able to work effectively across sales, product, support, implementation, and leadership teams. You are fundamentally a team player, always willing to roll up your sleeves and help. - Adaptability and resilience in a fast-paced, start-up environment where priorities can change rapidly. About Eltropy Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. Community Banks and Credit Unions use Eltropy to communicate with consumers via text, video, secure chat, co-browsing, screen sharing, and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities. Eltropy Values - Customers are our North Star - No Fear – Tell the truth - Team of Owners Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.