• Kompetente Unterstützung bei IT-Störungen und Fragen, der Mitarbeiter der Firma Fressnapf • Hardware- und Software-Troubleshooting • Entgegennahme, Priorisierung und Bearbeitung eingehender Störungen und Serviceanfragen (telefonisch oder Ticketsystem) • Durchführung von Erstanalysen, Fehlerbehebung und Weiterleitung an den 2nd Level bei Bedarf • Erfahrung im Umgang mit Ticketsystemen (z. B. ServiceNow, Jira, Helix, Omnitracker)

• Handle and prioritize internal and external support requests • Analyze and assess incidents • Communicate with stakeholders and development teams • Create and maintain user guides • Identify recurring incident patterns • Propose proactive improvements

Role Description Du bist Teil unseres Teams im 2nd Level Support und übernimmst Verantwortung für die Bearbeitung komplexerer Support-Anfragen. - Du nimmst Tickets an und bearbeitest sie eigenständig. - Du analysierst technische Probleme strukturiert und entwickelst nachhaltige Lösungen. - Du bist direkter Ansprechpartner für unsere Endkunden – dabei handelt es sich explizit um Menschen mit Pflegegrad, weshalb Einfühlungsvermögen und Feinfühligkeit im Umgang absolut essenziell sind. - Du kommunizierst regelmäßig mit unseren Kunden – gerne, offen und sehr gut verständlich auf Deutsch. - Du dokumentierst Lösungen und gibst wertvolles Feedback an unser Entwicklungsteam, um unsere Produkte kontinuierlich zu verbessern. - Du erkennst wiederkehrende Probleme und trägst aktiv zur Optimierung unserer Supportprozesse bei. Qualifications - Du hast Freude am Umgang mit Menschen und kommunizierst gerne – auch in herausfordernden Situationen bleibst du ruhig und empathisch. - Du bringst eine hohe soziale Kompetenz mit und kannst dich gut in die Situation unserer Kunden hineinversetzen. - Du verfügst über sehr gute Deutschkenntnisse in Wort und Schrift. - Du hast ein technisches Grundverständnis oder Interesse daran, dich in IT-Themen einzuarbeiten. - Du arbeitest strukturiert, lösungsorientiert und zuverlässig. Benefits - Einen praxisnahen Einstieg in den IT-Support mit echter Verantwortung. - Direkten Wissenstransfer durch erfahrene Kollegen. - Ein unterstützendes, familiäres Team mit flachen Hierarchien. - Flexible Arbeitszeiten und Arbeiten aus dem Home Office. - Die Möglichkeit, aktiv an der Weiterentwicklung unserer Supportprozesse mitzuwirken. Why this position is special? Technischer Support bedeutet bei uns mehr als nur Problemlösung: Du unterstützt Menschen in sensiblen Lebenssituationen. Deshalb sind neben technischen Fähigkeiten vor allem Empathie, Kommunikationsstärke und ein respektvoller Umgang entscheidend!

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Clinical IT Specialist is responsible for coordinating and executing all activities related to the implementation, configuration, validation, and support of Beckman Coulter’s Clinical IT solutions in customer laboratories. Extensive experience in In Vitro Diagnostics (IVD) environments is essential for success in this role. You will work directly within regulated laboratory settings, supporting diagnostic instruments, middleware, and LIS/LIMS systems. This requires a deep understanding of IVD workflows, quality systems, regulatory compliance, and the critical nature of diagnostic data in patient care. This position reports to the Clinical IT Manager and is part of the Clinical IT Europe team, supporting the Beckman Coulter Clinical IT portfolio. The role partners closely with upstream Product teams and downstream functions including Sales, Marketing, and Project Management, and plays a key role in post‑sales support. The position is based in the UK and operates in a remote working model. If you thrive in a fast‑paced, customer‑facing environment and want to help build a world‑class Clinical IT organization, read on. In this role, you will have the opportunity to: - Implement and configure Clinical IT solutions, ensuring alignment with design specifications, timelines, and customer expectations - Maintain rigorous control of projects, including documentation, reporting, and compliance with quality standards - Proactively manage risks and issues during implementation, identifying corrective actions to meet project milestones - Build and sustain strong customer relationships through continuous engagement and solution‑driven support - Act as a trusted Clinical IT and IVD consultant for customers and internal stakeholders, including Pre‑Sales teams - Capture and relay customer feedback in accordance with Beckman Coulter processes - Contribute ideas for continuous improvement and future development of Clinical IT solutions The essential requirements of the job include: - Hands‑on experience in In Vitro Diagnostics (IVD), including laboratory workflows, diagnostic instruments, middleware, and LIS/LIMS systems - Experience with networking, virtual environments (Hyper‑V, VMware), and Windows Server (2025, 2022, 2019) - Knowledge of laboratory analyzer connectivity and communication protocols (HL7, ASTM) - Proven ability to self‑organize, manage competing priorities, and perform in a demanding environment - Flexibility to travel 50–70% of the time across the UK or Europe and work flexible hours as business needs require It would be a plus if you also possess previous experience in: - Working within a European or international team - Managing projects in complex laboratory or hospital environments Work Arrangement & Growth At Beckman Coulter Diagnostics, we are committed to building a more sustainable and flexible workforce. This role is eligible for a remote work arrangement, working at our customer sites and from home while remaining closely connected to your team and customers. Additional details will be shared during the interview process. When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.