Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Customer Service Representative, you will provide routine service support to PNC customers who initiate contact with the Customer Care Center. This may involve questions regarding products, online directions, and their accounts. You will communicate directly with customers, as well as internal and external service partners to effectively resolve issues, questions, and service requests. Employees must provide the following additional requirements for success in a virtual role: • Work Space – A dedicated and confidential work space which includes a door that can be closed for privacy. • High speed internet – High speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds. This connection must not be DSL, Satellite, dial up, Cellular, Microwave, Broadband Powerline (BPL), or any other ISP that is not cable or fiber. You must have wired connection in the room with the modem and router. Wireless internet is not permitted/supported Generally, this opening is expected to be posted for 48 business hours from 4/14/2026, although longer with business discretion. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. - Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served. - Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues. - Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions. - Documents customer interactions and completes service requests to minimize customer effort or additional action. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support Competencies Accuracy and Attention to Detail, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Knowledge of a Specific Customer Support Function, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered. Education No Degree Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $34,000.00 – $59,800.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 04/14/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth. What we do is provide benefits for labor unions, credit unions, and associations. Working with police departments, firefighters, teachers, postal workers and other labor unions as well. We have set up direct relationships with over 20,000 union associations around southern California. What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. What we provide is a genuine career opportunity: training and mentorship, growth opportunities, and financial success. The role of benefits coordinator is to simply educate these members who request information about the benefits that are available to them through their union affiliation. Sales involved only if the customer desires to opt in for additional benefits. No cold calling as we only work with union associations directly. Requirements for consideration: -Flexible hours - Fluent in English (Bilingual in any language is a plus but not required) Benefits - Health insurance reimbursement for all staff (upon qualification) - Life insurance at no cost - Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) - UNION BENEFITS – Our staff also belong to a union which includes benefits - Free college classes for all members - Student Debt Reduction Program - Scholarship access for members and their children - Union provides life insurance (in addition to our company) for all members - Roadside assistance for all members - Identity Theft Protection for all members

Remote Bilingual Customer Support (Swedish/English) - Music Streaming Note from FlexJobs staff: The employer states this position is remote in the United States. - Part time We Could Use Someone Like You in Our Crew. Are you passionate about music and fluent in both Swedish and English? ModSquad is excited to partner with a leading global music streaming platform, and we're on the lookout for friendly, tech-savvy Customer Service Representatives to join our all-remote team! As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Swedish and English. Important note: All qualified applicants will have to complete language assessments in Swedish and English. Orientation Hours (Pacific Time): 40 hours per week are required for the 8-week orientation period. - Orientation phase 1: 4 weeks, 4 AM - 1PM - Orientation phase 2: 4 weeks, self-scheduled between the hours of 9 AM - 10 PM Available Production Hours (Pacific Time): - Daily, 9 AM - 10 PM Project Commitments: - 25 hours per week - 12 hours are required on Saturday and/or Sunday - 180 days (as needed by ModSquad) Need help figuring out the time difference? Check out World Time Buddy! Just set Sacramento, California as your starting point, then add your location to easily convert Orientation, Nesting, and Production hours to your local time. Who Are You? - You're passionate about creating personalized, memorable experiences for every customer. - You thrive on delivering top-tier customer support and can swiftly spot and solve any issues that come your way. - You've got experience providing support through inbound messaging and know how to keep cool under pressure. - You've handled 3-5 simultaneous chats in previous roles. - You're fluent in Swedish and English, with professional-level communication skills in both. Workspace Requirements: - Dedicated laptop or desktop computer running Windows 11 or macOS Sequoia/Tahoe - Willingness to install ModSquad security software and a 2FA app on your mobile device - Access to a webcam or a smartphone capable of capturing clear photos - A stable broadband internet connection with a minimum speed of 25 Mbps - At least 8 GB of RAM (more is always better!) - Dual monitors are strongly recommended for optimal workflow and multitasking Please note: A Chromebook is not sufficient for ModSquad projects. About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place. ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

​​Looking for Philippines-based candidates Job Role: Offshore Mortgage Broking Support Officer Compensation range: $1,800 AUD - $2,200 AUD / Monthly Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. Who The Client Is: A fast-growing Australian mortgage broking business focused on delivering high-quality lending solutions and exceptional client service. We utilise industry-leading platforms, including Connective and Mercury Nexus, to manage our client relationships and loan processes. Role Overview: We are seeking a detail-oriented and proactive Offshore Mortgage Broking Support Officer to assist our mortgage brokers with the end-to-end loan process, including post-settlement support. This role is critical in ensuring smooth application processing, accurate data management, and ongoing client loan maintenance. Key Responsibilities:  - Prepare and submit loan applications accurately through lender portals, managing the process from pre-submission through to settlement. - Coordinate and organise all supporting documentation, ensuring completeness, accuracy, and timely submission. - Order and monitor bank valuations, and manage pricing or discount requests with lenders. - Liaise with banks, lenders, and internal stakeholders to obtain application updates, approvals, and outstanding conditions. - Maintain accurate client records, workflow tasks, notes, and compliance documentation across CRM and loan processing systems. - Ensure all loan files meet compliance, audit, and record-keeping requirements in line with company and lender standards. - Support post-settlement activities, including loan setup verification, offset account linking, and client online banking access. - Review loan documents post-settlement to ensure approved rates, limits, splits, and structures are correctly implemented. - Follow up promptly on any post-settlement issues, discrepancies, or lender-related concerns. - Provide day-to-day administrative support to brokers, including progress tracking, follow-ups, and client communication assistance. - Proactively monitor deal pipelines and identify potential delays to ensure timely settlements. Required Skills and Qualifications: - Experience in mortgage broking, banking, or loan processing. - Familiarity with Connective and/or Mercury Nexus (highly regarded). - Strong attention to detail and organisational skills. - Ability to manage multiple tasks and meet deadlines. - Excellent written and verbal English communication. - Proactive and able to work independently. Work Arrangement & Expectations: This is a remote role that will be set up via an Employer of Record (EOR) service. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile