• Act as a trusted advisor to external customers and BDO project teams in support of client ERP implementations • Perform a lead SCM consultant role on larger projects where more than one supply chain / trade and logistics consultant is engaged while providing mentorship and guidance to other consultants • Analyze customer business needs and objectives and provide in-depth application expertise in targeted business areas • Streamline customer business processes to achieve greater ROI within the context of the Dynamics 365 for Finance and Operations, Enterprise Edition suite • Provide training to client staff to perform day-to-day activities in support of ERP implementations

The Operations Associate plays a key role in supporting Supply Chain Management (SCM) by facilitating critical interactions with suppliers and internal stakeholders. This includes resolving issues related to product pricing, returns, order expediting, and invoice/receipt discrepancies. This role supports all core SCM functions and handles a high volume of inbound communications —via phone, tickets, and email— from internal Mayo Clinic staff at all levels, as well as external Suppliers. A strong commitment to customer service principles is essential, ensuring timely, courteous, and effective responses. The Operations Associate serves as a point of contact to triage SCM-related inquiries and issues, coordinating with the appropriate personnel to ensure resolution. In addition, the role participates in various work groups and contributes to projects as assigned. Additional job-related duties may be assigned by leadership as needed. This call center-based role serves internal customers by handling inbound calls and supporting Employee Business Travel activities. Successful candidates bring exceptional attention to detail, sound judgment in interpreting and applying policy, strong organizational skills, and the adaptability needed to thrive in a fast-paced, evolving environment. Candidates should possess exceptional customer service skills, attention to detail, strong organizational skills, and flexibility in a rapidly changing environment. Ideally candidates will have been an admin assistant or have had employee travel reimbursement experience. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question. Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. This vacancy is not eligible for sponsorship. We will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

• Develop and implement comprehensive supply chain strategies aligned with company goals • Identify and lead process improvements across sourcing, production, inventory management, logistics, and distribution • Utilize advanced analytics, KPIs, and forecasting tools to assess supply chain performance • Partner with key stakeholders in operations, procurement, IT, and finance • Lead transformation projects aimed at modernizing supply chain systems and processes • Build strong relationships with suppliers and third-party service providers • Assess potential risks across the supply chain and develop contingency plans • Lead, mentor, and develop a team of supply chain professionals

• Interpret clinical trial protocols to create and execute an effective clinical trial supply chain solution • Create master English label text in accordance with relevant regulatory framework • Create and maintain demand forecasts and packaging plans so that packed clinical supplies are readily available in accordance with the project requirements • Initiate packaging campaigns with the assigned vendor and provide oversight to ensure on-time delivery • Setup, monitor, and where necessary, update study assigned Interactive Response Technology (IRT) systems to ensure study inventory is effectively managed • Create an appropriate distribution plan and have oversight of the assigned vendor(s) executing it • Provide ongoing budget tracking activities so that projects are run efficiently and in accordance with client approved quotations • Remain up to date in all GxP and regulatory requirements applicable to the role • Leads client and vendor related meetings where necessary to discuss clinical supply chain topics or status updates • Creates a Temperature Excursion management plan • Conducts thorough and regular risk management assessments to ensure all risks are systematically reviewed and appropriate mitigations are executed