• Craft a compelling product strategy for the Neobanking division that aligns with Fairmoney’s overarching business goals. • Scout and prioritize market opportunities to ensure our banking products are competitive and address the needs of a dynamic fintech environment. • Work collaboratively with teams across Engineering, Marketing, UX/UI Design, Data Analytics, and Operations to develop a cohesive and feasible product roadmap. • Continuously evaluate and adjust the roadmap in response to market shifts, consumer feedback, and strategic priorities. • Execute detailed market research and customer analyses to extract insights that inform product decisions and enhance customer engagement and satisfaction. • Leverage analytics to refine product features and ensure alignment with user expectations and business objectives. • Supervise the entire product lifecycle from ideation to market launch, guaranteeing quality, compliance, and alignment with customer expectations. • Ensure seamless collaboration across functional teams to achieve product delivery within set timelines and budget. • Coordinate closely with the Compliance and Risk management teams to ensure all banking products comply with legal standards and ethical norms. • Develop strategies to mitigate risks and secure the interests of both customers and the business. • Establish and monitor critical performance indicators to measure product success and market penetration. • Iterate and enhance product offerings based on rigorous analysis and customer feedback. • Lead, mentor, and build capabilities within the product management team to foster a culture of innovation and excellence. • Define clear team goals, offer consistent feedback, and support career development.

• Define the vision, strategy, and roadmap for your product area • Establish clear success metrics and track performance over time • Make high-quality prioritization decisions across multiple stakeholders • Synthesize insights from internal teams, law firms, and end users (claimants) • Identify high-impact problems and validate opportunities • Frame hypotheses, define KPIs, and run experiments to de-risk ideas • Partner with Engineering and Design to scope, build, and ship products quickly • Write clear product requirements (PRDs) and iterate based on feedback • Analyze product performance and user behavior • Report on outcomes and continuously refine based on data and feedback

• Assist in the analysis of, product opportunity, performance, product capacity and capabilities for managing new clients • Contribute to requirements, test plan, and execution for system enhancements • Develop a keen understanding of Navitus products in the marketplace in order to work collaboratively to expand product offerings, refine current product positioning and develop key messages for both existing and potential clients • Monitor the products performance, position and utility for our clients and their members • Apply project management techniques to effectively manage project scope, resources, and timeline for assigned initiatives • Analyze, document and report any issues with claims associated with assigned products • Establish and utilize standard templates to document how claims adjudicate and share finding with all impacted functional areas • Solid understanding of product setup to ensure accurate processing of claims • Assure appropriate testing has been conducted for any system/app enhancement or break-fix • Other duties as assigned

Temporary position for 6 months. As a product administration technician, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You serve as technical collaborator and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures. More specifically, you will be required to: - Provide technical support for projects and operational issues - Conduct technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans - Prepare technical notes to enhance the skills and knowledge of users and their teams - Help practitioners follow your unit’s processes and use its business solutions, tools and systems - Review information requests and conduct research to respond in accordance with standards and policies - Design, produce and analyze reports on your sector’s activities. What we offer* - Competitive salary and annual bonus - 4 weeks of flexible vacation starting in the first year - Defined benefit pension plan that provides predictable, stable income throughout retirement - Group insurance including telemedicine - Reimbursement of health and wellness expenses and telework equipment * Benefits apply based on eligibility criteria. What you bring to the table - College diploma in a related field - A minimum of two years of relevant experience - Please note that other combinations of qualifications and relevant experience may be considered - Knowledge of French is required - Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability Trade Union (If applicable) DGOPP-MTL-SEPB 575 (00011) (2015-01-01 - ) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Administration (FG) Unposting Date 2026-04-29