Job Closed
This listing is no longer active.
Join our team at Netchex and embark on a journey of growth and innovation.
Client Support Representative (Remote, US)
Location
United States
Posted
50 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Client Support Representative (Remote, US)
Netchex
About Netchex Netchex is a leading payroll, HR, and benefits technology platform built for businesses that need more than software — they need a partner. We combine powerful tools with dedicated service to help our clients manage their most important asset: their people. Join a team that is redefining what client support looks like in HR technology. Summary of the Role The Client Support Representative (CSR) is responsible for delivering timely, accurate, and empathetic support to clients. This role serves as a key point of contact for resolving inquiries, navigating technical or process-related issues, and ensuring a positive overall client experience. The CSR collaborates closely with internal teams while managing multiple priorities in a fast-paced, tech-enabled environment. Key Responsibilities • Provide high-quality customer support through clear, professional verbal and written communication. • Respond to client inquiries using CRM and ticketing systems. • De-escalate client concerns with empathy and solution-focused problem solving. • Resolve client issues accurately and efficiently, with a strong focus on first-contact resolution. • Maintain complete and accurate documentation within the CRM system. • Educate clients on system features, workflows, and available self-service tools. • Collaborate with internal teams to resolve more complex client needs. • Participate in ongoing training to expand product knowledge and service skills. • Contribute to internal knowledge bases by identifying common issues and solutions. • Perform additional related duties as assigned to support team success. What we are looking for • 1+ year of customer service or support experience (preferred). • Strong verbal and written communication skills. • Familiarity with CRM systems and ticketing platforms. • Ability to manage multiple tasks and prioritize effectively. • Proven ability to empathize, de-escalate situations, and guide clients through issues. • Customer-first mindset with a proactive, solution-oriented approach. • Experience supporting clients in a fast-paced, technology-driven environment. • Strong time management and organizational skills. • Willingness to obtain role-relevant certifications, including FPC. • 3+ relevant certifications preferred. Here's how we show up Win Together — One team. One mission. No silos. Deliver Results — No excuses. Just results. Raise the Bar — Better today. Stronger tomorrow. Decide and Drive — We don't wait for perfect. We move. Bring the Energy — Positivity fuels performance. Equal Opportunity Employer Netchex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
2026 Pratt & Whitney Future Ready Lab Intern – Digital Systems - Enterprise Resource Planning & Customer Relationship Management
RTXRTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
Date Posted: 2026-04-15Country: United States of AmericaLocation: US-TX-REMOTEPosition Role Type: RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance Type: None/Not RequiredSecurity Clearance Status: Not Required National Academy Foundation Future Ready Lab (NAF FRL) Internship Program Pratt & Whitney, a Raytheon Technologies (RTX) company, is working to, once again, transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. Where the difference you make is on display every day. Just look up. Are you ready to go beyond? We're Looking for NAF Interns! NAF’s Future Ready Lab powered by Pratt & Whitney is a unique paid internship opportunity designed for students at NAF Academies. Interns will take part in skill-building workshops, gain hands-on experience in a professional setting, and collaborate with team members and mentors to complete a business project. This paid internship experience will take place over the course of six weeks starting in June 2026. NAF FRL Intern projects will center around Technology and Innovation, where interns will work on teams to solve a problem identified as critical to Pratt & Whitney’s growth through innovation, technology development, and continuous improvement. Interns will be able to incorporate new expertise into their project from what they learn in workshops and other professional development events. The final week of the internship will be spent preparing a professional presentation based on the innovative solution identified, which intern teams will deliver to a panel of company executives and industry leaders. Potential project areas include: • Supply Chain and Materials Planning • Repair and Aftermarket Engineering • Engine Testing Systems and Controls • Project Management and Planning • Environmental Health & Safety (EH&S) Basic Qualifications: • Must be currently enrolled at o Newman Smith High School Academy of Innovation in Carrollton, TX • Rising seniors (summer between 11th & 12th grade) • Minimum of a 2.5 GPA • Commitment to all dates and times of the internship • Must be at least 16 years of age • Must be a US Citizen Preferred Qualifications: Interest in engineering and technology career fields Demonstrate each of the following: • Effective written and verbal communication • Professionalism and respect for fellow interns, employer, and staff • Willingness to learn by asking questions and contributing ideas • Ability to collaborate with others • Attention to detail and good time-management skills Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. In addition to transforming the future of flight, we are also transforming how and where we work. This role will be Remote Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. Where the difference you make is on display every day. Just look up. Are you ready to go beyond? As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 37,000 USD - 82,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
Customer Service Representative
GE HEALTHCAREGE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description Summary The Customer Service Representative is responsible for delivering a high standard of customer service to end customers, overseas distributors, and subsidiaries. The role supports the full order-to-shipment process, ensuring accuracy, timeliness, and compliance with company policies and systems. Acting as a key point of contact, the Customer Service Representative builds trusted relationships with customers and internal stakeholders, resolves issues collaboratively, and contributes to continuous improvement in service quality across the supply chain. Job Description Expected Outcomes: - Provide excellent, professional customer service to end customers, distributors, and subsidiaries in line with company standards. - Receive, process, and manage customer orders through company systems, ensuring accuracy and compliance from order entry through shipment. - Respond promptly and effectively to customer enquiries, requests, and concerns. - Prepare quotations for customers and distributors in line with company policy, where applicable. - Develop and maintain strong product knowledge and an understanding of supply chain processes to support customers accurately. - Collaborate closely with cross-functional teams (Sales, Supply Chain, Finance, Logistics, etc.) to resolve disputes and service issues. - Build and maintain effective working relationships with internal departments to understand service impacts and customer needs. - Establish and nurture trusted relationships with customers and commercial partners. - Provide accurate, consistent information and guidance to customers. - Contribute to a team-focused, proactive working environment that supports service improvement initiatives. - Operates within established company policies, procedures, and systems. - Responsible for the accuracy and completeness of customer orders, quotations, and communication. - Escalates issues appropriately while supporting resolution through collaboration. Critical Experiences Required: - Demonstrated experience in customer service or customer-facing role. - Experience in the Healthcare, Pharmaceutical, and/or Life Sciences industry. - Proven critical thinking skills; able to solve problems and make effective and timely decisions. - Experience using Smartsheet, SAP, Salesforce.com, or similar tools. - Strong organizational skills and ability to manage multiple tasks independently in a dynamic environment with tight deadlines. - Strong written and verbal communication skills; multilingual capability as required (Spanish desirable) - High level of competency with MS Office applications (Word, Excel, and PowerPoint). - Experience working cross functional teams to achieve results. We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $47,600.00-$71,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: April 20, 2026
Seasonal Remote Customer Support Agent
Resolv.GlobalThis is a performance-based role focused on converting inbound enquiries into booked appointments. If you are confident on the phone, comfortable working toward targets, and looking for a stable remote role with consistent weekly income, this is a strong opportunity to grow your experience in a structured, US-based environment.
We are hiring Seasonal Remote Customer Support Agents to support a high-volume US customer support operation during one of the busiest periods of the year. This is a fast-paced seasonal role supporting customers by phone, email, and chat for a regulated online horse racing wagering platform. Customers may be reaching out because they are unable to access their account, need help registering or verifying their information, are having trouble using the mobile app, or have questions about placing and managing wagers. This is not a sales role and does not involve giving betting advice or recommending wagers. Instead, you will help customers understand how to use the platform, troubleshoot common issues, and ensure their accounts and wagers are functioning correctly. This is a short-term assignment running from April 20 through May 3. Training begins immediately, and hiring decisions will be made quickly. Assignment Details - Fully remote (US-based candidates only) - Seasonal assignment runs from April 20 through May 3 - Limited flexibility for time off during the assignment - Candidates must be available for weekends and major racing events - Training is required before moving into production - Candidates must complete all hiring steps to be considered - Final offers are contingent upon successful completion of a background check Pay & Hiring Process - Pay rate: $13 per hour - Fast hiring process with priority given to candidates who complete all steps quickly Required Hiring Steps - Complete the prescreen questionnaire - Complete and pass a background check - Complete the one-way video interview - Final decision and contract What You'll Be Doing - Assist customers with account registration, identity verification, password resets, and login issues - Help customers navigate the website and mobile wagering app - Support customers with deposits, withdrawals, account funding questions, and general account functionality - Answer general questions about horse racing wagers, betting terminology, race schedules, and account activity without providing betting advice - Troubleshoot common technical issues involving the website, mobile app, or account access - Respond to customer questions through phone, email, and chat while managing multiple systems at once - Accurately document customer interactions and outcomes in internal systems - Escalate technical, account, or payment-related issues when appropriate - Remain active and available throughout assigned shifts, especially during major racing events and other peak periods - Maintain professionalism, urgency, and accuracy while handling high customer volumes - Follow established procedures and remain engaged throughout live operations Requirements What We're Looking For - Previous customer service, contact center, or support experience preferred - Experience supporting online platforms, mobile apps, account access, payments, or technical troubleshooting is a plus - Comfortable working in a fast-paced, high-volume support environment - Strong written and verbal English communication skills - Comfortable using multiple systems, browser tabs, and tools at the same time - Able to quickly learn a new platform, mobile app, and internal support systems - Strong data entry and documentation accuracy - Dependable with excellent attendance and schedule commitment - Comfortable supporting customers on a regulated online wagering platform - Able to stay calm, focused, and professional during major racing events and other busy periods - Reliable internet connection and a quiet work-from-home environment - Previous remote work experience Technical Requirements Candidates must use their own personal equipment and internet connection for this role. Equipment is not provided. Candidates must have: - Personal Windows 11 computer - Dual monitors and webcam - Minimum 12 GB RAM - Wired or high-speed internet connection - Access to Microsoft Teams - Quiet, dedicated workspace suitable for phone support If you are dependable, comfortable in a fast-paced support environment, and available for the full assignment period, we encourage you to apply.
• Process member requests (tickets) • Search for appropriate doctors, clinics, healthcare facilities • Interact with members via telephone and chat for assistance • Collaborate with leadership and staff for support strategies • Provide a WOW experience and care to HealthJoy’s American customer base


