We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience. Key Responsibilities - Respond to traveler inquiries and provide assistance across communication channels - Support booking updates and special travel requests - Share clear details about travel policies and trip preparation - Monitor upcoming trips and confirm arrangements with clients - Maintain professional and courteous communication at all times Ideal Candidate - Strong customer-service mindset - Clear written and verbal communication skills - Detail-oriented and dependable - Comfortable working independently in a remote setting - Ability to adapt to digital booking and communication platforms What We Offer - 100% remote role - Flexible hours - Structured training resources - Collaborative team atmosphere - Growth opportunities within the organization

We are pleased to announce this incredibly exciting opportunity to be part of Qatar Airways, Customer Care team as a Senior Customer Care Officer. This role is Houston home-based and can be located at any one of our outstations within the United States. The role focuses on managing and resolving customer care feedback and complaints, ensuring high standards of response, and overseeing compensation proposals. The role holder will drive continuous improvements by analyzing service failures and identifying recurring issues. They will also ensure compliance with customer care regulations from the US Department of Transportation (US DOT), Canadian Transportation Agency (CTA), and Brazil Civil Aviation (ENAC) regulatory directives. As a Senior Customer Care Officer, you will be responsible for the below: - Act as a point of escalation for the team on all customer care-related matters. - Liaise with responsible departments at head office and outstations to gather information and carry out background investigations with regards to customer feedback and complaints. - Evaluate reports generated from owning departments to contribute to root cause analysis and to assist in formulating permanent resolutions to those service shortfalls. - Required to work to an SLA with qualitative and quantitative KPI’s for customer feedback case management. Ensure progress action as appropriate to meet SLA’s. - Ensure regular reporting requirements and escalation processes as part of the customer care team. - Be a final approver for case resolutions, including compensations, and sign off case investigations for GCEO/CCO cases. - Manage inputs to the customer feedback database and to the monthly Customer Care Report. - Responsible for the customer satisfaction rating of own and directly manage the team's case handling. Proactively identify management trends of customer complaints and root causes. - Shared responsibility to ensure overall customer satisfaction ratings with Qatar Airways’ Customer Care are being met. Negotiate case resolutions with customers and mediate where appropriate. Continuously update self and team with the latest regulations with regards to airline/industry claims and compensations. Apply and interpret company policies. - Ensure all responses and resolutions are based on fact, well-reasoned, and would hold “up in court” as factual evidence. - Manage compensations (monetary, vouchers, miles) according to QR policy and within guidelines of decision-making. Shared accountability to achieve overall compensation budget KPI's. Continuously seek ways to optimize compensation and cost resolutions. - Receive and acknowledge claims related to our court cases, lawyer claims, subpoenas, and insurance-related claims. Investigate and refer legal, insurance, and court cases as well as case subpoenas to Group Legal and/or Corporate Insurance to the team for their handling in court, performing of court proceedings, and responding to legal requests/subpoenas or lawyers. - Provide assistance to the Group Legal/Corporate Insurance team in understanding and clarifying the case investigation findings. - Communicate with the passengers where required in order to execute legal or court orders, especially in settlement of compensation. - Liaise with US DOT, TA, and ENAC (Brazil) to understand their regulations or any updates/changes and ensure Customer Care department’s compliance. Oversee and analyze US DOT/CTA claims received. - Facilitate and file monthly reports for the US/Canada Department . of Transportation. - Perform other department duties to their position as directed by the Head of Department. Qualifications, Experience, and Skills: - Bachelors or equivalent with a minimum of 4 years of job-related experience. - Strong organization and prioritization competencies to manage workload against case priorities. - Highly proactive, timely approach to problem resolution, including progress action with internal departments. - Willingness to experiment. - Ability to deal with uncertainty. - Problem-solving skills. - Ability to analyze complex cases as presented by a customer and determine actual customer requests and intent. - Ability to apply company policy as well as own judgment for case resolutions. - Comfortable in working with large case volumes and to manage their own and the team's expectations with regard to workload and overtime requirements. - Managerial skills: ability to delegate work, set clear direction, and manage workflow. - Strong mentoring and coaching skills. Ability to train and develop subordinates’ skills and foster teamwork among team members. - Preferred: conversant in airline policies and procedures. The applicant must be legally authorized to work in the United States. Verification of employment will be required at the time of hire. The company will not sponsor applicants for work visas.

• Respond to customer inquiries across channels with compassion, accuracy, and care - treating every message as a conversation, not a case number • Support parents navigating feeding decisions, product questions, subscriptions, and order concerns with both expertise and empathy • Recognize the nuances in every interaction - knowing when to troubleshoot, when to reassure, and when a moment calls for something more than a resolution • Manage your workload with focus and consistency, maintaining high quality without sacrificing pace • Look for opportunities to surprise and delight: the unexpected follow-up, the thoughtful note, the small gesture that makes someone feel truly seen • Act as a bridge between customers and the broader team - surfacing patterns, flagging feedback, and helping us get better because of what you're hearing • Be a living ambassador for Bobbie's mission, bringing warmth and conviction to every single touchpoint

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Summary: CVS Aetna has an opportunity available for a full-time Customer Service Representative aligned with the Behavioral Health team. This role provides advocate care to assist the member with a clear path to care, claims understanding/resolution, and member education around online resources. The Customer Service Representative guides the members through their members’ benefit plans and Aetna policy/procedures. They will also be expected to have knowledge of regulatory guidelines governing these resources. The Customer Service Representative position is ideal for someone with strong interpersonal skills, a passion for mental wellness advocacy, and is comfortable working with digital platforms in a fast-paced and emotionally sensitive setting. Key Responsibilities: The Customer Service Representative's responsibilities include (but are not limited to) the following: - Takes inbound calls from members and determines the quickest, most effective ways to answer member questions - Creates an emotional connection with members by understanding and engaging them to champion their best health - er records within the overall member management system - Provides introductory information and connects members with additional and appropriate benefits/external resources - Performs a review of members’ claim history to ensure accurate tracking of benefit maximums, including deductible and coinsurance levels - Explains members’ rights and responsibilities in accordance with our plan sponsors’ contracts - Sends outbound e-mails to members where and as needed - Supports members with troubleshooting and deescalating where needed - Escalates queries and concerns when it is deemed necessary - Ensures that members are satisfied with products/services by handling complaints and inquiries - Works with the customer service team to share solutions and processes - Embodies the CVS Core values in each interaction Required Qualifications: - 1-3 of call center and/or customer service experience - Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs - A private and confidential workspace free from distractions - A hardwired connection is required (i.e., an Ethernet connection) - Time management skills to promptly respond to e-mails, call, and chat messages - Active listening skills to effectively handle members who may be upset Preferred Qualifications: - A mental health or human services background. - One to three years of healthcare experience. - Bilingual or multilingual skills - Experience working from home in a remote role. Educational Requirements: - High school diploma or equivalent required. - Associates degree preferred. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/17/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.