OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision. Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve. Job Description: The OneOncology Service Desk serves as the primary point of contact for all technology-related issues. The Tech Analyst I role is a critical technical resource, providing timely support for end-user desktop incidents and service requests reported to the Service Desk. Tech Analysts are responsible for interacting with users in a clear, supportive, and solution-focused manner, acting as a key communication link between customers and the Technology organization. Additionally, the Service Desk team represents the organization to internal and external stakeholders, continuously striving to enhance service delivery, streamline processes, and drive ongoing improvement initiatives. This is a full-time position based in Nashville, TN; however, candidates located in the following geographic areas will also be considered: Norwich, CT (including Middletown/Westbrook); San Diego, CA; the region between Monterey and Los Gatos, CA; the Hickory–Charlotte, NC corridor; Anderson, SC; Ventura, CA; and Charleston, SC. Responsibilities - Assist with the day-to-day operations of IT Service Delivery including: troubleshooting, ticket resolution, and other technology-related support activities. - Respond to and resolve user requests for assistance with computer systems, delivering a high-quality, user-focused support experience. - Log, track, and proactively maintain records of issues to ensure efficient problem resolution and knowledge sharing. - Troubleshoot technical issues and escalate them when necessary. - Identify the correct technical area or external vendor for problem resolution and coordinate with other teams to ensure timely outcomes. - Provide clear, timely updates and feedback to users and teammates throughout the lifecycle of enterprise-wide technology issues. - Participate in 24x7 on-call support rotations as needed. - Occasional travel as required to support business operations. - Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer. Key Competencies - Experience participating in IT Service Management (ITSM) transformations and contributing to continuous improvement initiatives. - Strong knowledge of service management best practices and frameworks. - Critical thinking and problem-solving skills with the ability to analyze systems and adapt as needed. - Excellent communication and influencing skills, capable of engaging stakeholders and gaining buy-in. - Flexible and proactive, able to identify service gaps and step in as needed to maintain smooth operations, manage high ticket volumes, and support the team during peak periods. Qualifications - 1 – 4 years of recent experience in technology, service desk, and helpdesk - Healthcare related experience a plus - ITIL certifications a plus - Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted #LI-REMOTE

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami/UHealth Department of UHealth Connect has an exciting opportunity for a full time Workforce Analyst to work remote. Core Job Summary: The Workforce Analyst is responsible for creating operating reports to assist leadership in managing their daily operations. Creates ad-hoc analysis of clinical activity and operations with a goal of maximizing access to and utilization of services. The analyst, reporting accesses processes and data to analyze, communicates and identifies opportunities to meet patient demands. Core Responsibilities: - Creates and presents reports and tools to department staff and leadership and ensures that information provided is understood and used appropriately. - Analyzes clinical performance in order to facilitate patient access to care. - Monitors utilization and demand metric and makes recommendations. - Documents business process improvements. - Monitors overbooking and under-booking of provider schedules. - Provides support to departments performing quality assurance checks on assigned schedules. - Supports the labor negotiation process by collecting information from HR systems and other sources, as appropriate. - Coordinates and oversees team initiatives and projects. - Provides coaching and training to less experienced analysts, as needed. - Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Core Qualifications: - High School Diploma or equivalent - Minimum 2 years of relevant experience Knowledge, Skills and Attitudes: - Ability to communicate effectively in both oral and written form. - Ability to maintain effective interpersonal relationships. - Skill in completing assignments accurately and with attention to detail. - Ability to analyze, organize and prioritize work under pressure while meeting deadlines. - Ability to work independently and/or in a collaborative environment. - Proficiency in computer software (i.e., Microsoft Office). Any relevant education, certifications and/or work experience may be considered #LI-EL1 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff

• Lead and deliver advanced Workday configuration and HR systems projects • Maintain and optimize Workday HCM, including security, integrations, and functional configuration • Develop and execute testing strategies to ensure accuracy, compliance, and audit readiness • Support initiatives related to AI‑enabled Workday functionality, data readiness, and governance • Create and maintain documentation, reports, dashboards, and process materials for HR partners

• Investigate credit and financial information for prospective and existing commercial clients. • Analyze business and personal financial statements, tax returns, cash flow, collateral, and sources of repayment. • Prepare credit approval packages, spreadsheets, summaries, and written analyses for loan decision makers. • Support new, renewed, and existing loan requests ranging from simple to moderately complex. • Ensure all work complies with internal policies, procedures, security requirements, and applicable regulations.