• Investigate and understand the operation of our solution portfolio, always aiming to provide the best response to customers; • Interpret business rules and propose effective solutions; • Develop and customize reports in the ERP using SQL; • Perform data analysis and extraction according to specific departmental requests; • Work directly with other company areas, understanding needs and translating them into reports and practical solutions; • Update and maintain existing reports, ensuring data integrity and relevance; • Provide technical support to customers, identifying and resolving issues with agility and clarity; • Access Linux and Windows servers for technical investigations and analysis; • Document support cases and procedures clearly; • Contribute to the continuous improvement of technical support, always prioritizing quality and efficiency.

• Handle advanced troubleshooting and resolve complex technical issues • Act as a bridge between L1 support and engineering teams (L3) • Ensure high system availability • Support production environments and manage CI/CD pipelines

• Performing a wide variety of production tasks for the GIS Staff Augmentation Group supporting projects for our client • Assisting and supporting meeting project deliverable requirements and deadlines • Using various GIS software (ESRI ArcGIS) for geographic analysis • Updating Geospatial data on an as-needed basis • Creating maps, reports, and presentations in support of various GIS and technology projects • Working cooperatively with Project Managers and peers to complete assigned work • Troubleshooting problems associated with existing GIS applications, tools, and data

• Respond to tickets in the Movidesk platform, observing SLA for first response and resolution times • Classify tickets according to urgency level (Urgent, High, Medium, Low) • Understand the customer’s needs, discuss solution alternatives with the Support & Maintenance (SM) team, and document all steps taken in the ticket • Involve the development team for maintenance tasks that require source code adjustments • Maintain control of customer data hosted in the cloud • Perform manual backups of the geographic database • Test functionalities delivered by the Development team • Install and configure basic solution software, such as operating systems, databases, and application servers • Resolve customer questions about using Geopixel solutions