• Design, configure, and maintain BSS platforms including CRM, billing, product catalog, provisioning, service activation, inventory systems and workflow tools. • Integrate internal systems and third-party applications using APIs, webhooks, and middleware and scripts. • Automate service provisioning, activation, and billing workflows for broadband, VoIP, and IPTV services. • Ensure data integrity and synchronization between CRM, NMS, and billing platforms. • Troubleshoot system-level issues and ensure timely resolution. • Collaborate with Sr Business Process Manager, Finance, Network Engineering, Network Operations, and Customer Experience and Marketing teams to define and implement business workflows. • Participate in vendor evaluations and implementations of BSS tools. • Participate in system architecture design, release planning, and performance optimization efforts. • Create and maintain system documentation, workflows, data models, and change logs. • Assist with user acceptance testing (UAT), change control, and system upgrades. • Troubleshoot system issues and coordinate resolution with vendors as needed. • Support reporting and analytics by exposing key system data to BI tools or warehouses. • Contribute to cybersecurity compliance and access control settings. • Other duties and projects as assigned.

• Develop system concepts, layouts, and automation strategies • Perform throughput modeling, capacity planning, and flow analysis • Evaluate and recommend automation technologies (ASRS, AMRs, sortation) • Support RFP responses, proposals, and client presentations • Collaborate with sales and engineering teams to define solutions • Analyze operational data to drive design decisions • Support continuous improvement and optimization initiatives

Clinical Systems Specialist - United States (Remote) ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We have an incredible opportunity for a Clinical Systems Specialist to join ICON’s Interactive Response Technology (IRT) team. The Clinical Systems Specialist will play a pivotal role in designing and analyzing clinical trials, interpreting complex medical data, and contributing to the advancement of innovative treatments and therapies. Location: United States (Remote) What you will be doing: - Tests the components of at least one clinical system from a recognized vendor - Provides appropriate notifications and feedback on the URS, UAT requirements, UAT deliverables, and results of testing - Actively participates in internal meetings - Participate in the creation and maintenance of UAT documentation - Interprets URS and clinical study protocols - May provide oversight during the execution of UAT by supporting UAT coordination, execution, and error resolution liaising with internal and external stakeholders - May collaborate with sponsor, external vendors, and internal functions to provide feedback in the development of UAT plan Your profile: - 4-5 years of experience with system testing - Pharmaceutical or CRO industry experience is preferred - Strong analytical skills and the ability to interpret complex medical data, including reviewing protocols to determine system functionality required to support the clinical trials - Excellent communication and collaboration skills with a demonstrated ability to work in cross-functional teams - Detail-oriented mindset with a commitment to maintaining high-quality standards in clinical systems management - Bachelor's degree in life sciences, computer science, or related field #LI-TP1 #LI-Remote What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

• Lead Infrastructure Modernization: Manage the end-to-end lifecycle of Windows Server OS, driving routine upgrades and strategic migrations to eliminate technical debt. • Govern Identity & Access: Architect Okta SSO/MFA integrations and define global strategies for privileged access management (PAM) to ensure a secure, zero-trust environment. • Automate Everything: Leverage PowerShell and low-code/no-code workflows (like Okta Workflows or Power Automate) to streamline complex IT operations. • Own Content Collaboration: Act as the primary administrator for SharePoint Online, managing site collections, permissions, and data lifecycle policies across M365 and Google Workspace. • Ensure Communication Security: Oversee email configurations, email filtering, and eDiscovery requests to protect our organizational communication. • Drive Service Reliability: Maintain high availability for critical core services including DNS, DHCP, and Active Directory site topologies. • Master Endpoint Management: Administer and optimize SCCM and Intune for global device compliance and automated software deployment.