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Customer Operations Associate
Location
United States
Posted
60 days ago
Salary
$64.7K - $77.6K / year
Seniority
Mid Level
Job Description
Customer Operations Associate
The Coca-Cola Company
• Serve as a primary contact, embodying the role of a Coca-Cola Ambassador, for diagnosing service issues and business needs, adopting, and implementing programs. • Provide timely updates to stakeholders, troubleshoot operational issues, and steward crucial information to key decision-makers and Sales Executives. • Coordinate logistical details of new openings, closings, relocations, and remodels, ensuring seamless execution. • Monitor and track all activity in QuickBase, a centralized web-enabled database. • Schedule installations, exchanges, buy-backs, or removals using Coca-Cola's information systems, ensuring fulfillment that meets customer expectations. • Research and resolve varying issues using information systems, providing expedient service, installation, or orders. • Confirm service details with customers, including follow-ups and order confirmations, to ensure customer satisfaction. • Manage the sourcing and delivery of assets, parts, and point-of-sale material, utilizing Coca-Cola information systems. • Handle inquiries/feedback diligently, maintaining a record in database tools to improve service performance. • Establish partnerships with customers, clients, or third-party service providers to achieve shared goals and improve service. • Troubleshoot equipment issues over the phone to minimize downtime and optimize service costs. • Process and expedite orders while communicating demand for products or services effectively.
Job Requirements
- High school diploma, GED, or an Undergraduate degree in Business Administration, Logistics, Supply Chain, or related field.
- 2+ years of customer-facing experience in a call center, sales, or sales support role.
- Superior communication and exceptional relationship-building skills.
- Proficiency with technical software applications.
- In-depth knowledge of Account Management including stewardship techniques and continuity of supply to ensure lasting partnerships.
- Excellent problem-solving acumen, with robust leadership capabilities.
- Familiarity with distributor/distribution policies and an understanding of supplier fulfillment capabilities to meet customer and internal requirements.
Benefits
- A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
- Annual Incentive Reference Value Percentage: 7.5
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