On Call Triage Visit Registered Nurse - Home Care Hours: Part-time, Weekend Days - We are looking for an RN to be available every other weekend to take calls and triage patients, but also be available to make a visit if there is a need to the patients home. You would work remotely and go on visits if/when applicable. The general hours of this position would be 8:00am - 5:00pm Saturday and Sunday, every-other weekend. Some functions of what you would do as an On Call Triage Visit RN: - Will take calls per communication from the On Call Service and address them based on type of calls (i.e. Intake/Referrals, Scheduling, Patient Concern, etc.). - Provides telephone triage and makes patient visits, as appropriate. - Completes accurate and timely documentation of patient/family services provided. - Provides education/instructions to the patient/family in accordance with the plan of care. - Administers medications and treatments as prescribed by the physician and in accordance with nursing standards of practice. Enjoy some of these notable benefits: - Hourly Pay Range: $38.46 - $46.86 - Mileage Reimbursement - 401K - Scrubs Allowance - Recognition Programs - Locally owned and operated A few must haves for this position: - Graduate of an accredited school of nursing and licensed to practice as an RN in the state of MN. License is active and in good standing. - Minimum of twelve (12) months of accumulated experience as a registered nurse within the last five (5) years. - Able to travel within a geographic area serviced by the office. Valid drivers license, reliable transportation, and proof of auto insurance is required. - Current CPR Certification required. Become a part of Interim HealthCare and: - Work with an amazing group of people every day. - Independence to work in the field helping patients remain safe in their homes. - Professional autonomy that isn't typically available in other settings. - Be a part of a company that has been improving people’s lives for more than 40 years. Apply now! For more information, visit our website at https://www.interimhealthcare.com/location/roseville-mn Mission, Vision and Values of Interim HealthCare of the Twin Cities: We offer a wide variety of home care ranging from skilled nursing, physical therapy and other licensed health care services, which help with the every day tasks that let people continue living at home where they are most comfortable. Additionally, we provide hospice care in the home that can make loved ones as comfortable as possible and provide support to the family, allowing them to concentrate on spending quality time together. Interim’s mission is firmly rooted in its long tradition of helping people maintain their safety, independence and dignity in an environment of mutual respect and compassion. Interim HealthCare’s mission - Improving People’s Lives. EEO M/F/D/V Interim HealthCare of the Twin Cities provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, gender, religion, sexual orientation, national origin, age, disability or veteran status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The company is committed to complying with the Americans with Disabilities Act. If you believe that you need reasonable accommodation in order to apply due to the fact that you have a disability, we request that you notify the company so that we can assist you where appropriate. All offers of employment are contingent upon successful completion of a criminal background check, reference checks, and drug screening.

Role Description At KeyNest, our GuestCare team operates as a 24/7 extension of our clients’ businesses, handling guest and host communication when they’re unavailable or need additional support. We support short-term rentals, serviced apartments, mid-term stays, hotels, etc., answering calls, chats, and resolving issues based on each client’s specific preferences and instructions. We’re currently building and scaling our GuestCare function, and this is a unique opportunity to join early helping shape how the team operates, contributes, and grows. - Handle inbound calls as part of a 24/7 GuestCare call centre - Act as an extension of multiple clients’ teams, following their specific processes and guidelines - Manage out-of-hours support, stepping in when client teams are offline - Resolve a wide range of GuestCare scenarios — access issues, guest concerns, and urgent requests - Make outbound calls to drive resolutions and provide updates - Multitask across multiple systems, quickly adapting based on the client and type of call - Confidently switch between tools, platforms, and workflows depending on which customer you are supporting - Assess urgency and take action within client-approved frameworks - Escalate where needed while ensuring a smooth customer experience - Communicate clearly, calmly, and professionally in high-pressure situations - Accurately log all interactions and outcomes - Provide feedback to managers on client processes, documentation, and workflows to ensure requests are realistic, scalable, and operationally effective Qualifications - Fluent in English + (Spanish or French) - Full Professional Proficiency - 2–3 years’ experience in a call centre, customer support, or GuestCare environment - Experience handling time-sensitive or high-volume interactions - Strong ability to multitask and navigate multiple systems simultaneously - Comfortable adapting to different clients, tools, and ways of working throughout the day - Strong problem-solving skills and sound judgment - Calm, structured, and solution-focused under pressure - Comfortable working in a remote, fast-paced, shift-based environment - Willingness to work in a 24/7 operation, including weekends, early shifts, and overnight (graveyard) shifts - Comfortable with rotating schedules (shift patterns change approximately every 2 months) - Experience in hospitality or property management is a plus Benefits - Be part of building a new and growing product within the business - Real opportunity to shape processes, structure, and ways of working - Clear progression and growth opportunities as the team scales - Work across a diverse portfolio of hospitality clients - Fully remote, international, and collaborative team - Competitive compensation Company Description Founded in London, KeyNest is a fast-growing network of shops where Airbnb hosts and Property Managers can securely store their keys so that their guests / new tenants / cleaners / contractors can pick them up whenever is convenient for them. We are a global partner of Airbnb and have checked-in more than 1,500,000 guests.

• Criação de Caso, Site, Instrumento, Contato, etc. e Verificação (criação de chamado); • Retorno de chamada a clientes que deixaram mensagem de voz; • Atuar em conformidade com as instruções da conta FLASH; • Obtenção do problema do cliente e encaminhamento do caso para a fila de suporte correspondente; • Roteamento de Casos e Ordens de Serviço (WO) de periféricos e peças de reposição; • Fornecer informações aos clientes sobre o status de seus casos;

• Lead the setup and implementation of a cloud-based contact center platform • Define system structure, workflows, and deployment approach • Partner with operations and leadership teams to understand business needs • Act as the main point of contact for contact center technology initiatives • Configure users, queues, routing logic, and call flows • Design and optimize customer journeys and IVR flows • Set up call routing, schedules, and operational workflows • Establish scalable and organized system structures • Support integrations with CRM systems and other internal tools • Work with technical teams or vendors to ensure smooth system connectivity • Help bridge technical solutions with business requirements • Monitor system performance and identify improvement opportunities • Refine workflows and routing strategies to improve efficiency • Support reporting and insights for operational teams • Document system setup and processes • Train internal teams on platform usage and best practices • Help establish processes for long-term maintenance and scalability