Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. About Genesys Genesys empowers more than 8,000 organizations across 100+ countries to improve loyalty and business outcomes by delivering exceptional experiences for both customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, organizations of all sizes can deliver empathetic, personalized experiences at scale. As a trusted, all-in-one cloud platform, Genesys Cloud enables companies to differentiate through the right customer experience at the right time. With more than 6,000 employees worldwide, Genesys fosters a culture built on empathy, collaboration, and innovation. Our employees are empowered with the independence to make meaningful contributions and take ownership of their work while shaping the future of customer experience. Position Overview The Senior Customer Success Manager (CSM) is responsible for building long-term strategic relationships between Genesys and its customers. In this role, you will act as a trusted advisor, helping customers realize their customer experience (CX) vision and achieve measurable business outcomes. You will take a strategic and proactive approach to engaging senior customer stakeholders, understanding their business goals and challenges, and recommending the right Genesys solutions, strategies, and services. By guiding customers through adoption and value realization, you will ensure successful onboarding, retention, and long-term growth. Customer Success Managers serve as advocates for the customer, championing their needs internally while orchestrating the resources required to drive success. Key Responsibilities Customer Success Deliverables - Serve as a strategic advisor and advocate throughout the customer lifecycle. - Guide customers in adopting the right strategies, products, and services to achieve business outcomes. - Develop strong relationships with C-level executives and senior stakeholders. - Build and execute customer success strategies that drive onboarding, adoption, retention, and advocacy. - Coach and mentor other Customer Success Managers while sharing best practices across the Customer Success organization. - Partner with internal teams to deliver a consistent, high-quality customer experience. Strategic Customer Engagement - Develop and maintain relationships with executive stakeholders to understand business priorities and challenges. - Recommend relevant Genesys solutions and services aligned with customer KPIs and value drivers. - Apply industry and vertical expertise to guide customers on use cases and solution adoption. - Create and manage Customer Success and customer orchestration Plans that drive adoption and measurable value realization. - Act as an escalation point to resolve issues quickly and maintain focus on strategic customer outcomes. - Lead participation in executive roundtables, peer communities, advocacy programs, and Genesys events. Business Value & Growth - Conduct regular Executive Business Reviews (EBRs) to track progress against business objectives. - Prepare and deliver account reviews aligned with renewal and growth strategies. - Identify opportunities for expansion, cross-sell, and upsell within the customer account. Cross-Functional Collaboration Work closely with internal teams to align account strategy and drive customer outcomes, including: - Account Executives – manage customer relationships and identify growth opportunities. - Solution Consulting – support adoption and expansion of new capabilities. - Professional Services – deliver implementation services and drive value realization pre- and post-go-live. - Technical Account Managers – ensure technical success and platform performance. - Renewal Teams – support forecasting and renewal strategies to maintain high retention rates. - Product Management – provide feedback on product gaps and innovation opportunities. - Business Consulting – define strategies for measurable value realization. Required Qualifications - 4+ years of experience in a customer-facing role within the contact centre or related industry - Bachelor’s degree in business, technology, or a related field - Strong ability to build executive relationships and drive proactive customer engagement - Ability to thrive in a dynamic, fast-paced environment - Excellent communication, presentation, and interpersonal skills - Demonstrated leadership ability to influence and align cross-functional teams - Experience with productivity and collaboration tools such as PowerPoint, Excel, Word, and CRM platforms such as Salesforce and Gainsight - Familiarity with online communities and social media platforms If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

The conviction that “it must be possible” has been the driving force behind HemoCue for over 40 years, by advancing care test by test everywhere. We take pride in being a global leader in near-patient, or point‐of‐care, testing where the patient meets the healthcare system for the first time and where accurate, reliable, and fast decisions need to be made. Our culture of positivity, engagement, and a dedication to getting it right will allow you to achieve something remarkable. Join a team where making the impossible possible has become the standard! HemoCue is proud to work alongside a community of fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The Area Sales Manager for Ekurhuleni and Mpumalanga will become an important part of HemoCue ZA. You will be responsible for establishing and maintaining profitable relationships with customers and for actively prospecting new accounts while maximizing sales potential with existing customers. You will be the primary external representative of HemoCue and must convey a sense of expertise with HemoCue products, services and capabilities as well as serve as a key educator to our customer business accounts. You will report to the National Sales Manager. At HemoCue, our vision is to do things easier, to do things better, and to do them right. With us, you must love being part of an organization where everyone makes a difference and contributes to the company's success. In this role, you will have the opportunity to: - Grow market share by winning competitive accounts and expanding existing business within Ekurhuleni and Mpumalanga - Provide on-going customer service and after sales support - Grow sales in assigned territories with value selling to both Government and Private healthcare customers - Accurate record keeping in CRM system - Provide product training and first line service support to customers The essential requirements of the job include: - Bachelor of Science – Biomedical, Nursing, Bioscience - Drivers license - Respiratory therapy, clinical lab, nursing or similar work experience beneficial - Experience in sales/customer service - Fluent in verbal and written English It would be a plus if you also possess previous experience in: - Additional language - Strong written, oral and technical presentation skills to both internal and external customers - Experience in sales/customer service - Strong interpersonal communication skills At HemoCue we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for HemoCue can provide. We offer you A unique opportunity to work in the field of medical technologies, where knowledge sharing and professional respect combine to make it both fun and important to go to work. Both in South Africa and abroad you will meet enthusiastic colleagues who take pride in making a difference in a company whose products can truly affect other people's lives. We offer you 'freedom with responsibility', opportunities for training and career development. Applications will be processed as we receive them, and the position might be filled before the last day of application. Don't miss the opportunity, apply today. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.

Imagine advising renowned clients across the country and implementing one of the world’s most innovative and leading cloud technologies. At CrossVue, that’s exactly what you’ll do – you’ll take part in a quickly growing Workday practice. As a Workday Services Partner, we offer full-suite services and provide our consultants with hands-on training and certification in Workday. We believe that happy employees deliver better results, so we strive to provide our employees with a meaningful work-life balance and invest in their professional development. By joining CrossVue you’ll be making a direct impact on our growing Workday practice, regularly taking part in: - Advising key stakeholders through selection, transformation, implementation, and configuration of Workday. Our consultants are hands-on involved in full-scale implementation, project management, change management, requirements and design, process improvement, testing, integration enablement support, overseeing supplier enablement, and best practices - Contributing beyond client delivery, including, but not limited to recruiting, coaching, marketing, business development, practice development, operational improvement, and beyond - Implementing performance improvement and cost-reduction initiatives Why Join the VueCrew? - We offer competitive compensation packages that align with industry standards, ensuring that talented employees are fairly rewarded for their contributions - We provide abundant opportunities for career development and growth, such as training programs, mentorship initiatives, and clear pathways for advancement - We aim to cultivate a positive work environment that values collaboration, diversity, and open communication - We promote work-life balance by offering flexible arrangements and encouraging our team to prioritize their well-being - We offer continuous learning and skill development opportunities to keep employees engaged and equipped with the latest industry knowledge - We have a strong leadership team that supports and empowers employees. Our leadership team strives to have transparent communication about organizational goals and decision Are you an Engagement Management expert eager to lead transformative Workday implementations? At CrossVue, we're not just another Workday partner – we're a specialized team of Workday enthusiasts dedicated to delivering exceptional results for our clients. As a boutique Workday Consulting firm, we offer our Engagement Managers the unique opportunity to orchestrate complex projects for a diverse range of clients, from Fortune 500 companies to innovative start-ups, all while enjoying the benefits of a close-knit, agile team! As an Engagement Manager, you'll have the opportunity to: - Drive success in full-cycle Workday implementation projects, overseeing project plans and ensuring on-time, on-budget delivery - Cultivate and maintain strong client relationships, consistently exceeding expectations through strategic project management - Spearhead the creation and monitoring of crucial project documentation, including status reports, RAID logs, and comprehensive project plans - Orchestrate proper resource planning and staffing, expertly managing project performance, cost, scope, schedule, and quality - Pioneer risk management strategies, proactively identifying, communicating, and mitigating potential issues - Guide client project managers through complex challenges, swiftly resolving scope or schedule impacts - Lead change management initiatives, presenting and negotiating change orders for out-of-scope requests - Foster synergy between Workday Delivery Assurance and project teams, ensuring compliance with methodologies and checkpoints We're looking for someone with: - 2+ years of project management experience in implementing Workday - Current Workday Certification - Demonstrated expertise in system strategy, requirements development, and business process improvements within Workday - Strong critical thinking and problem-solving skills, balancing meticulous attention to detail with strategic vision - Exceptional collaboration and negotiation abilities, with a talent for building consensus among diverse stakeholders - Outstanding communication skills, adept at leading complex workshops, meetings, and executive-level discussions - Proven ability to work autonomously within a distributed team, recognizing when to seek support and leverage collective expertise - Commitment to fostering inclusivity, integrating diverse perspectives into innovative solutions and outcomes - Eligibility to work within the United States without sponsorship Pay Transparency: The salary range for this position is $70,000 - $195,000 per year. The salary range reflects the target pay range for this role. However, individual compensation will be determined based on several factors when extending an offer of employment, which include, but are not limited to work experience, qualifications, skills and location. Compensation ranges may be modified in the future, at the sole discretion of CrossVue. This role is also eligible for a performance-based incentive opportunity. This role is also eligible for the following benefits: - Medical, Dental, and Vision Insurance - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Life & AD&D Insurance - Short-Term & Long-Term Disability Insurance - 401(k) Retirement Plan - Employee Assistance Program (EAP) - Telehealth Services - Accident, Critical Illness, and Hospital Indemnity Insurance - Pet Insurance & Discounts Please Note: We believe in finding the right fit for both the consultant and our team. Leveling is assessed throughout the interview process, and we're open to a variety of experience levels, backgrounds, and unique skillsets! A Note on Travel: Our approach to travel is different. Instead of the traditional Monday-Thursday grind, we thoughtfully schedule on-site client visits based on project needs and team well-being. Expect travel for this position to range from 25-30%, occasionally reaching up to 50% for critical project phases. #LI-REMOTE CrossVue is a contemporary consulting firm providing the blueprint for modernizing client operations and processes through Workday. As a leading Workday advisory, deployment, and post-production support firm, we drive critical results for our clients and help them reach their transformation goals through the Workday platform. For more information, visit www.crossvue.com.

• Specializes in stabilizing high-risk IKC patients by implementing intensive care coordination to reduce hospital readmissions • This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients. • This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.