Major Responsibilities - Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.​ - Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards. ​ - Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. ​ - Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.​ - This position requires a high level of customer service communication and care ​ - Handle escalated situations with a sense of urgency, calmness, and professionalism ​ - When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document - The main point of contact for clients in regard to routing, student information, school schedules, etc.​ - Builds and maintains all routes building new client quotes, creating and implementing new routes, and consolidate existing routes​ - Build positive client relationships by frequently checking in and following up on questions or concerns they may have​ - Ensure all client communication and requests are being responded to and are completed in a timely manner​ - Regular email communication with clients, but also assist with inbound/outbound calls to clients, parents/guardians, students, schools, and drivers. ​ - Generate and review reports on a daily, weekly, and monthly basis. This can include items such as daily trip count, trip details, billing concerns/questions, incident/accident reports. Etc.​ - Maintain calendar adjustments including weather delays, holidays, minimum releases, etc.​ - Expediting concerns and issues to the appropriate team. ​ - Staff will be cross trained with other FirstAlt departments as directed by management ​ - Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management. Disclaimer Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

PRIMARY PURPOSE: This role is responsible for working closely and effectively with Argano’s Managed Services clients, providing troubleshooting and analysis, assessing solutions, and advising our customers on how to best meet their goals. The Senior Consultant, Client Care, also acts as a project manager for clients, meeting with them on a pre-determined cadence, triaging and prioritizing issues, assisting with resource planning, and providing clear communication. CRITICAL QUALIFICATIONS AND EXPERIENCE: - Advanced English communication skills - 5+ years of experience working in Microsoft Dynamics 365 Finance and Supply Chain management and Microsoft Dynamics AX 2012 working in an implementation team, managed services team, or combination, performing functional analysist, troubleshooting, solution recommendation and best practices guidance - Working knowledge and expertise in Warehouse and Production management, and related business processes - Microsoft Certification: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330 post Feb 2024, or MB-330 plus MB-300 pre-Feb 2024) - Bachelor’s degree in information systems management, Computer Science, or related experience - Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations across multiple timezones - Ability to work with technical resources to appropriately estimate enhancement efforts for client modification requests, ensure appropriate approvals are in place for system or solution changes, and when approved, drive the solutions to completion. - Strong analytical and problem-solving skills. - Strong interpersonal and communication skills - Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion - Effective multitasker who can work on a variety of issues at the same time DESIRABLE QUALIFICATIONS AND EXPERIENCE: - Demonstrated ability to work in a constantly changing environment with limited direction - Ability to ‘get things done’ across the breadth of own organization - Familiar with Agile and waterfall implementation methodology - Strong technical knowledge of Microsoft Dynamics 365 for Finance and Supply Chain Management - Working knowledge of Microsoft Power Platform, Fabric, Data Strategies, Integrations and Azure KEY RESPONSIBILITIES: - Troubleshoot and resolve managed services break/fix support issues at the senior level within the given SLA’s, helping clients to minimize their business disruptions. - Review inbound cases - Actively follow-up on and track updates on work from clients and internally - Ensure progression of activities and communicate status - Escalate issues as needed - Understand requirements for enhancement requests, author FDD documents and document requirements and Dynamics solution in Azure Dev Ops (ADO)/Client Care ticketing system - Provide solution training to clients and internal team members - Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client. - Ensure all cases are updated and status communicated - Coordinate with other internal teams to maintain broad view of overall customer efforts and initiatives - Lead client Status calls weekly to share updates and align on priority - Assist in project delivery work as required - Manage clients' implementations and environments, including - Routine Microsoft one-version update coordination - Code deployment oversight - Responsible for delivering specific dedicated internal strategic initiatives – including process design, documentation, resource planning, sales activities, and status reporting - Complete quarterly Client Care initiatives - Keep up to date with the latest D365 F&SC updates, patches, and emerging features, and make recommendations for system improvements and enhancements to clients - Mentor associate team members - Should be open to work in different shifts (time zones) as needed. Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview If you have experience in the commercial (property/casualty) insurance environment, supporting a book of middle-to-large market accounts and have a valid property/casualty license, we are looking for a Client Service Manager who will be responsible for the day-to-day account management of Gallagher’s relationships with assigned clients as their primary role. You will support the senior servicing staff/service teams to identify and meet client needs and thereby retain and grow a profitable book of business. Through service, pricing, consultation, and reporting, you will promote the value Gallagher delivers to clients. How you'll make an impact What a day will look like - Assist Senior Client Service Manager or Client Service Executive with day-to-day coverage questions and contract reviews. - Proactively coordinate renewal cycle to ensure all necessary steps are completed in a timely fashion. - Answer client questions on applications and requested renewal information. - Communicate and maintain good working relationships with markets. - Assist in preparing renewal strategy documents and proposals. - Prepare and/or check market submissions. - Analyze quotes from carriers and negotiate terms and conditions. - Responsible for binding of renewal coverage and the accuracy of programs that are bound. - Process certificates, endorsements, invoices, policies, endorsements, and audits. - Responsible for certificates, endorsements, audits, invoicing, and policy checking. - Provide a high level of day-to-day technical support to the team. - Ensure that all documentation is received on a timely basis and is accurate. - Manage policy and endorsement follow up system, including maintaining reminder system. - Prepare proposals and presentations to existing clients and prospective new clients. - Navigate carriers’ web sites to obtain endorsements, loss runs, renewal policies, and invoices. - Communicate with markets for renewal policies, endorsement requests, and invoices. - Assist other team members to balance workloads when needed. - Provide backup for other team members during their absence. - Undertake various duties as assigned. Skills and experience that will lead to success - Strong technical property and casualty knowledge - Background in account management, servicing, placement and negotiation of property and casualty coverages - Ability to solve problems and think independently - Strong written and verbal communication skills - Ability to pay attention to detail while working under pressure - Ability to organize, prioritize, monitor and control workflow, with close attention to deadlines About You Required - Commercial (property/casualty) insurance knowledge and experience managing client relationships. - Current Property and Casualty License. - Bachelor’s degree with 3+ years client service management experience-OR-High School degree/GED with 8+ years client service management experience. Behaviors - Proficient in using technology as a tool to maximize productivity and quality. - Strong written and verbal communication skills. - Comfortably engage others in consultative discussion. - Effectively manages/balances multiple and sometimes competing priorities. - Works in a self-directed manner. #LI-MS1 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview If you have experience in the commercial (property/casualty) insurance environment, supporting a book of middle-to-large market accounts and have a valid property/casualty license, we are looking for a Client Service Manager who will be responsible for the day-to-day account management of Gallagher’s relationships with assigned clients as their primary role. You will support the senior servicing staff/service teams to identify and meet client needs and thereby retain and grow a profitable book of business. Through service, pricing, consultation, and reporting, you will promote the value Gallagher delivers to clients. How you'll make an impact What a day will look like - Assist Senior Client Service Manager or Client Service Executive with day-to-day coverage questions and contract reviews. - Proactively coordinate renewal cycle to ensure all necessary steps are completed in a timely fashion. - Answer client questions on applications and requested renewal information. - Communicate and maintain good working relationships with markets. - Assist in preparing renewal strategy documents and proposals. - Prepare and/or check market submissions. - Analyze quotes from carriers and negotiate terms and conditions. - Responsible for binding of renewal coverage and the accuracy of programs that are bound. - Process certificates, endorsements, invoices, policies, endorsements, and audits. - Responsible for certificates, endorsements, audits, invoicing, and policy checking. - Provide a high level of day-to-day technical support to the team. - Ensure that all documentation is received on a timely basis and is accurate. - Manage policy and endorsement follow up system, including maintaining reminder system. - Prepare proposals and presentations to existing clients and prospective new clients. - Navigate carriers’ web sites to obtain endorsements, loss runs, renewal policies, and invoices. - Communicate with markets for renewal policies, endorsement requests, and invoices. - Assist other team members to balance workloads when needed. - Provide backup for other team members during their absence. - Undertake various duties as assigned. Skills and experience that will lead to success - Strong technical property and casualty knowledge - Background in account management, servicing, placement and negotiation of property and casualty coverages - Ability to solve problems and think independently - Strong written and verbal communication skills - Ability to pay attention to detail while working under pressure - Ability to organize, prioritize, monitor and control workflow, with close attention to deadlines About You Required - Commercial (property/casualty) insurance knowledge and experience managing client relationships. - Current Property and Casualty License. - Bachelor’s degree with 3+ years client service management experience-OR-High School degree/GED with 8+ years client service management experience. Behaviors - Proficient in using technology as a tool to maximize productivity and quality. - Strong written and verbal communication skills. - Comfortably engage others in consultative discussion. - Effectively manages/balances multiple and sometimes competing priorities. - Works in a self-directed manner. #LI-MS1 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.