About Us We’ve spent the last 20 years helping thousands of colleges and universities spend less time collecting data and more time learning from it. Watermark is a global, high-growth SaaS provider of assessment software for higher education institutions worldwide including the majority of the top 200 U.S. News & World Report colleges. There is a reason we’ve won EdTech’s Overall Higher EdTech Solution of the Year! In 2024, we celebrated being named a winner for The Edtech Breakthrough, The TITAN Business, and the Stevie Award. We’re just getting started! Our phenomenal team of people is at the heart of everything we do — we’d love to have you join us! About the Role The Product Manager leads one of Watermark's products or modules, defining a clear product strategy tied to the portfolio vision and driving sustained product growth and success. They serve as the go-to expert for their product and its market and take an ownership posture over delivery: unblocking the team, ensuring quality, and driving outcomes. Working with other product managers, designers, engineers, and subject matter experts, they apply user-centered design and iterative delivery principles to maximize value delivered. Key Responsibilities - Research competitive and alternative offerings, market trends, and domain developments; maintain a thorough understanding of product strengths and weaknesses across functional, technical, competitive, and customer dimensions - Develop and communicate a product strategy and prioritized roadmap that aligns with business goals, portfolio vision, and resource constraints, balancing business, user, and technical needs including the business impact of technical debt - Shape product requirements through close iteration with designers, engineers, and AI tools, refining fuzzy product ideas into well-structured briefs that the team can execute against with speed and clarity - Develop business cases for new opportunities as directed by leadership - Partner with cross-functional leaders to solve complex customer and business problems with high-quality solutions - Ensure development teams account for legal, security, privacy, and compliance requirements in planning, design, and acceptance - Own delivery outcomes for the product, serving in the backlog ownership role as needed; proactively unblock the team, review AI-assisted and human outputs for quality, and mitigate risks - Evaluate and recommend AI-driven capabilities and workflows within the product, ensuring the team considers where AI can improve user outcomes and operational efficiency - Collaborate on go-to-market planning and execution; ensure client-facing teams have the information, documentation, training, and resources they need - Make recommendations on build-vs-partner decisions; manage partner integrations - Maintain strong client relationships to inform decision-making and feedback cycles - Track and report on key product metrics that inform success; drive decisions with data - Mentor and develop junior team members, supporting onboarding and growth - This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Key Qualifications of the role - 4+ years in SaaS product management or a closely related role (EdTech experience a plus) - Bachelor's degree in business, computer science, or related field, or equivalent work experience - Strong understanding of software development life cycles, iterative delivery frameworks, and the overall product life cycle - Proficiency in business analysis, use case documentation, and requirements gathering - Demonstrated ability to elicit cooperation across functions, including leadership, clients, and peer teams - Working knowledge of AI/ML concepts and the ability to evaluate AI-powered product opportunities and operational efficiencies - Basic technical literacy, including comfort reviewing code, technical designs, and AI-generated outputs - Strong analytical, problem-solving, conflict-resolution, and presentation skills - Ability to manage a heavy workload with multiple projects and frequent context switching - Experience working with cross-functional groups across multiple geographies Watermark is committed to fair and equitable pay practices for all qualified candidates. The pay range for this role is $120K - $130K and varies based on several factors including geographical location, level of experience related to the role, education/ licensure/certificates of the individual filling the role and other business and operational considerations. At Watermark we are continually strengthening the rich diversity in our workplace - the primary reason we succeed. We’re committed to equal opportunity employment and work together to provide an inclusive hiring experience where all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, protected military/veteran status, or any other non-merit based or other legally protected grounds.

Job Description Summary Responsible for operating in lock-step with product management to create a clear strategic direction for build needs for a products in your teams portfolio. You will work with the team and deliver a clear and descriptive set of requirements to enable the delivery of a products features and functionality. Your priority is seamless integration and alignment of perspectives from a broad set of stakeholders: Product Managers, Technical Anchors, Service Owners and Developers. Location: [Hybrid/Remote] Team: Modern Workplace / M365 Platform Reports to: [M365 Platform Lead] Type: Full-time Job Description Role Summary The SharePoint & OneDrive Technical Product Manager owns the vision, strategy, and end-to-end service lifecycle for SharePoint Online and OneDrive for Business at GE HealthCare. This role blends product management, service ownership, governance, and user enablement to deliver a secure, reliable, and intuitive collaboration platform that scales globally. You will partner through M365, Security, Legal, Compliance, IT Operations, Support, and business stakeholders to ensure the platforms meet enterprise standards while driving adoption and measurable business value. What Makes This Role Exceptional You influence how GE HealthCare collaborates. Your strategy influences how thousands of colleagues securely create, share, and manage content across the enterprise. You own a mission-critical platform. SharePoint and OneDrive sit at the center of knowledge, workflows, and Microsoft 365 collaboration. You deliver measurable impact. From governance and automation to adoption and learning, your work improves productivity, collaboration, reduces risk, and lowers support burden. You enable users at scale. By building standards, templates, and learning programs, you help every team get more value from the platform. Key Responsibilities Product Strategy & Roadmap Guide the vision, roadmap, and prioritization for SharePoint Online and OneDrive for Business, aligning outcomes to adoption, user satisfaction, risk reduction, and ROI. Maintain a prioritized backlog of platform enhancements, templates, automation, and operational improvements; define success metrics and communicate progress to stakeholders. Service Ownership & Operations Own end‑to‑end service delivery for SharePoint and OneDrive, including availability, reliability, capacity planning, change management, and incident/problem management. Serve as the primary point of contact and escalation owner, partnering with Level 2/3 and Executive Support teams to resolve complex issues. Lead root cause analysis and define remediation plans for escalated incidents; conduct retrospectives and ensure corrective and preventive actions are implemented. Monitor platform health and key performance indicators, working closely with support teams to proactively identify and resolve issues. Govern and support intake processes, including SharePoint site provisioning and approved application integrations. Governance, Security & Compliance Ensure SharePoint templates, provisioning patterns, and configurations align with GE HealthCare brand standards, governance requirements, and information architecture principles. Partner with M365, Security, Legal, and Compliance teams to ensure appropriate access controls, data handling, and policy compliance across the platform. Support Model & Documentation Define and maintain standard operating procedures (SOPs) for support, intake, and steady‑state operations. Optimize the support model by shifting appropriate requests to Level 2/3 resources through process design, access alignment, and targeted training. Develop and maintain high‑quality knowledge base articles, technical support guides, and troubleshooting documentation for Levels 1–3. Review support trends with L2/L3 teams, maintain active issues and enhancements log, and communicate remediation plans and status updates at established intervals. Adoption, Training & Community Analyze support and usage trends to identify user‑facing learning opportunities and develop targeted micro‑learning, tips, and best practices. Partner with the Teams Product Manager to implement approved enhancements and updates, ensuring a cohesive and integrated collaboration experience. Co‑create and sustain peer‑to‑peer Teams communities to share critical updates, tips, and learning resources that drive adoption and responsible usage. Analytics & Continuous Improvement Prepare and deliver usage, adoption, and service analytics to inform decision‑making and continuous platform improvement. Use data and feedback to refine the roadmap, enhance user experience, and reduce support demand over time. Required Qualifications and Skills - 7+ years in product management, service ownership, or platform operations for enterprise collaboration or SaaS platforms. - 5+ years administering or managing SharePoint Online and OneDrive for Business in large, regulated enterprises. - Strong grasp of information architecture, governance, and Microsoft 365 security/compliance capabilities (labels, DLP, retention, eDiscovery). - Demonstrated experience defining KPIs, analyzing usage/health data, and using insights to guide priorities and measure impact. - Proficiency with SharePoint, PnP, and Graph PowerShell modules for administration/automation. - Excellent communication and stakeholder management skills; able to translate technical concepts into clear, user-friendly guidance. - Experience working within ITIL or similar service management frameworks (incident, problem, change). Preferred Qualifications and Skills - Microsoft 365 Certified: Enterprise Administrator Expert; or Microsoft 365 Certified: Administrator Associate; or related Microsoft certifications. - Experience with SharePoint site designs, PnP provisioning, search customization, and metadata-driven experiences. - Familiarity with Power Platform (Power Automate, Power Apps) and lifecycle management in enterprise environments. - Background in change management, training programs, and community-building for enterprise platforms. - Exposure to Copilot for M365 readiness (data quality, permissions hygiene) and responsible AI considerations for content access. #LI-AO1 #LI-REMOTE Additional Information Relocation Assistance Provided: No

Job Description: What You’ll Do - Own the end-to-end product lifecycle from discovery through delivery and optimization - Lead product discovery efforts, including customer interviews, market analysis, and validation of new opportunities - Define and execute a product roadmap aligned to business goals and market needs - Translate customer and market insights into clear product requirements and user stories - Drive execution by working closely with Engineering, Data Science, and UX teams—owning timelines, scope, and delivery outcomes - Leverage data, analytics, and AI to build insight-driven automotive products - Track performance metrics and continuously improve product outcomes - Support go-to-market efforts, including product positioning and sales enablement Company Mission Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action. Our Values We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

About Us: Founded in 2018, headquartered in Johannesburg, and backed by leading investors including Pantera Capital, Coinbase Ventures and Fidelity’s F-Prime Capital, VALR is a global crypto exchange offering a comprehensive suite of products—including Spot Trading, Spot Margin, Perpetual Futures, Staking, Lending, Borrowing, OTC services, VALR Invest, Crypto Bundles, and VALR Pay. Licensed by South Africa’s FSCA, with regulatory approval in Europe, VALR serves over 1.7 million registered users and 2,000 corporate and institutional clients worldwide. The exchange is dedicated to advancing a just financial future that upholds human dignity and the unity of mankind. For more information, visit valr.com. Our Vision: To establish VALR as a global institution that advances the economic life of human civilisation through a borderless, inclusive, and empowering financial ecosystem. Our Mission: To contribute towards a global financial system that upholds justice, fosters human dignity, and reflects the oneness of humanity, by serving the financial needs of individuals, communities, and institutions through innovative financial technologies. Team Overview: This role sits within the payments team and is responsible for defining and executing the strategy for VALR’s payments platform. - 5–8 years of experience in product management, ideally in fintech, payments, financial infrastructure, or digital asset platforms. - Experience building or operating payments infrastructure, treasury systems, settlement networks, or financial APIs. - Proven experience leading product initiatives or mentoring product managers. - Strong understanding of payment systems including domestic payment rails, cross-border settlement, and financial transaction lifecycles. - Experience working with API-first products used by institutional or developer customers. - Familiarity with digital assets, blockchain settlement networks, or stablecoin payment infrastructure is highly advantageous. - Experience managing the full product lifecycle from discovery and ideation through delivery, iteration, and scaling. - Ability to define and prioritise product roadmaps across multiple related products. - Strong analytical and problem-solving skills, with the ability to interpret product metrics and operational data. - Experience working closely with engineering teams in agile development environments. - Strong written and verbal communication skills, including experience presenting product strategies to senior leadership. - Experience using product and analytics tools such as, Figma, Asana / Jira, Metabase / Amplitude and API documentation platforms In addition, the following functional competencies are required: - Product Strategy & Vision: Define and execute the strategic roadmap for VALR’s payments platform, aligning product initiatives with business goals and market opportunities. - Payments Platform Thinking: Understand end-to-end payment flows including funding, conversion, settlement, reconciliation, and exception handling. Design products that prioritise reliability, transparency, and operational scalability. - Institutional Product Design: Design products that serve sophisticated institutional customers, including APIs, dashboards, and automation capabilities that enable businesses to integrate VALR’s payment infrastructure into their own systems. - Product Leadership & Mentorship: Lead and mentor product managers within the payments team, ensuring strong product thinking, prioritisation discipline and high-quality delivery. - Cross-Functional Delivery: Work closely with engineering, design, treasury, compliance, and operations teams to deliver payment capabilities that are scalable, compliant, and operationally reliable. - Data-Driven Decision Making: Define and monitor key product metrics such as payment volume. Adoption, transaction success rates, and revenue impact to inform product decisions - Define and execute the product strategy for VALR’s payments platform. - Identify opportunities to expand payment capabilities across domestic and cross-border corridors. - Ensure alignment between payments product initiatives and VALR’s broader financial infrastructure strategy. - Define, prioritise, and oversee the delivery of product capabilities across the payments platform including funding flows, payment orchestration, conversion, settlement, and reconciliation. - Build products that enable institutions to move money through a combination of fiat payment rails and stablecoin settlement infrastructure. - Ensure payment systems prioritise reliability, transparency, and operational resilience. - Design products that allow institutional customers to initiate, monitor, and manage payments programmatically through APIs. - Develop institutional dashboards that provide visibility into transaction status, balances, and reconciliation data. - Ensure the payments platform supports both user interface interactions and programmatic API integrations. - Lead and mentor two Product Managers responsible for specific payments modules. - Provide guidance on discovery, roadmap planning, and product delivery. - Ensure product initiatives across the payments team remain aligned with overall strategy. - Work closely with Engineering to define scalable technical architectures for payment infrastructure. - Collaborate with Payments Operations to ensure payment flows operate reliably in production. - Partner with Treasury to optimise liquidity and conversion processes. - Work with Compliance and Legal to ensure payment flows align with regulatory requirements. - Conduct ongoing product discovery through customer feedback, market research, and data analysis. - Identify opportunities to improve payment flows, operational efficiency, and customer experience. - Continuously refine the payments platform through experimentation and iteration. - Collaborate with Growth, Sales, and Marketing teams to support the launch and adoption of new payments capabilities. - Help define value propositions for institutional customers and payment partners. - Innovative Work Environment - Engage with the latest blockchain technologies and tools in a rapidly evolving industry. - Work from anywhere with secure, stable internet connectivity, allowing you to create your ideal workspace. - Career Development - Benefit from an annual professional development allowance alongside scheduled company training sessions to keep you at the forefront of the crypto industry. - Competitive Compensation - Competitive salaries that align with industry standards. - When you contribute to our success, you’ll be rewarded with discretionary bonuses, recognising your impact on VALR’s growth. - Receive preferential Tier 5 trading fees on VALR, with no monthly trading volume required. - Diversity and Inclusion - A commitment to fostering a diverse workforce with initiatives that promote equity and belonging. - Wellness - Employees are encouraged to strive for coherent and wholesome lives, fulfilling their work, personal, social, physical and spiritual goals to the best of their abilities. - Compliance with statutory leave required by individual countries, in addition to flexible leave options. - Enjoy lunch on us when working from our Johannesburg Head Office, one of the ways we support wellbeing and connection in the workplace. - Impact and Contribution - At VALR, we believe in a financial system that recognises the oneness of humanity. Our mission is to break down financial barriers and promote universal values of courage, ethical integrity, and the intrinsic worth of every individual. - Engage in initiatives that promote education and awareness about cryptocurrencies, ensuring that everyone has the tools and knowledge to participate in the evolving financial landscape. - Dynamic Team Culture - Open communication and teamwork across departments, fostering innovation and creativity. - Enjoy social gatherings outside of work to strengthen team bonds and boost morale. - Global Exposure - Work with colleagues from around the world. - Exposure to diverse perspectives and practices in the crypto space. - Recognition and Rewards - Regular acknowledgement of employee accomplishments, fostering a culture of appreciation and motivation. - Join us for retreats that blend professional development with team bonding in inspiring locations. - Tools for Success - Receive a Mac laptop and a discretionary allowance to purchase all the extras needed for a productive home office—yours to keep after three years (terms and conditions apply).