• Lead the integration of processes, workflows, and systems across the Physician Enterprise, ensuring alignment with the broader enterprise’s goals and objectives. • Collaborate with the Performance and Integration Management Office (PIMO) and enterprise teams to identify integration opportunities that improve operational efficiency and provider performance. • Develop and implement robust integration strategies to streamline operations, reduce redundancies, and enhance system interoperability. • Act as a liaison between the medical group, the health system operations, and university stakeholders, ensuring alignment and collaboration across all entities. • Partner with the PIMO to design and execute performance improvement initiatives that address inefficiencies and enhance outcomes across the Physician Enterprise. • Use data-driven performance improvement methodologies to identify root causes of inefficiencies and implement sustainable solutions. • Establish and track key performance indicators (KPIs) to measure the success of integration and improvement efforts, ensuring accountability and transparency. • Foster a culture of continuous improvement within the Physician Enterprise by engaging and empowering physicians, practice leaders, and administrative teams. • Build strong relationships with stakeholders across the medical group, health system, university, and PMIO to ensure alignment and successful execution. • Lead cross-functional teams to execute complex projects, ensuring alignment with organizational goals and timelines. • Develop and implement change management strategies to ensure the successful adoption of integration and performance improvement initiatives across the physician enterprise. • Monitor and address resistance to change, ensuring initiatives achieve long-term sustainability and success.

When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. We are currently looking to recruit an experienced Director RWD Strategy - Europe to join us in select European locations Picture Yourself At Parexel: The Director, RWD Strategy – Europe is responsible for identifying and implementing innovative access to real-world scientific data (RWD) within the region of both broad and deep patient clinical domains. This includes being proactive and determining the best methods for partnering with health systems, data vendors, national/regional patient registries, disease-specific registries and other novel sources of real-world scientific data. This is an advanced role that requires hands-on RWD experience and leadership competencies, accountability, relationship management skills and business acumen. Individuals must ensure that the application of RWD for a given solution is fit-for-purpose and is used in a manner compliant with the data use agreement and applicable law. The Director, RWD Strategy – Europe will be enthusiastic and hands-on to develop high quality proposal material, engage with clients during bid proposals meetings, partner with multiple data partners across the region, and create RWD strategies for the region. This role offers keen insights into innovative methodologies such as AI use in RWE, PASS and therapy area applications using RWD as well as specific expertise in EMA regulatory guidance to chart a successful path forward for generating evidence from RWD. What You'll Do At Parexel: Proposal Development | Science | Data Insights | Vendor Management: Proposal Development and Client Bid Proposals - Responsible for hands-on development of high-quality, client-ready RWD Strategy-related materials for client opportunities via PPT and Word documents - Attend and represent RWD Strategy for Europe opportunities with clients - Identify opportunities where RWD will be a value-add and positioning RWD Strategies to deliver winning solutions Scientific and Real-World Data Asset Access - Responsible for the execution of a global RWD acquisition strategy within the region - Solution for gaps in Parexel’s scientific and real-world data coverage. Identify, assess, and recommend options to expand access to RWD and scientific data to fill gaps in Parexel’s coverage within the region - Perform return-on-investment assessments that inform decision-making on whether to strategically partner with select data providers - Operate governance frameworks for regional RWD partners and suppliers - Responsible for specifications being up-to-date in the data catalog (e.g., new functionality), as well as training and use across business partners - Ensure that data access and use is fully operational - Evolve regional data acquisition with business partner strategy and needs - Monitor KPIs used to ensure impactful use of data. Remediate to deliver return-on-investment as required Vendor / Provider management - Monitor partner capabilities and services, making recommendations on ways in which the partnership can be strengthened (e.g., improve direct access, feasibility turnaround) - Work with Procurement/LRM to establish/manage qualification, due diligence and contracting - Follow up on how projects are going and what can be improved in terms of the PXL-partner relationship - Suppliers at minimum to include EMR / EHR; claims; pharmacy; lab, specialty data such as biomarker, genetic, and imaging; registries; clinical outcomes assessments, investigators or expert networks and similar sources of patient data beyond randomized clinical trial data Infrastructure & Platform Design - Partners with technology teams to ensure region-specific requirements for system architecture are met - Contribute to descriptive content that can be used in capability presentations, proposals, protocols/SAPs, study reports, etc. - Identifies and surfaces regional observations and trends that can inform further growth Relationship Management - Develop and maintain working relationships with SDO core solutions teams and functional teams, Parexel business partners, clients and vendors, providers; at minimum, Legal and Risk Management, Procurement, Data Privacy, Project team personnel - Maintaining relationships with regulatory bodies, organizations, and staying up to date on the current RWD landscape in Europe What We’re Looking For: 10+ years of industry experience (CRO/Pharma/Data Vendor) with the ability to demonstrate the following: - In depth understanding of the clinical research process and business, medicines and medical device development, healthcare market and related sectors - Broad cross-functional experience in the healthcare, scientific and real-world data environment - Experience with major patient data models (e.g. CDISC, OMOP, LOINC, FHIR, MEDra, SnoMED etc.) - Demonstrated ability to apply scientific or real-world data solutions to address clinical or commercial questions and needs - Experienced in budgets and cost evaluation of RWD based solutions - Understanding of project management principles - Master’s degree in biomedical informatics, public health, data science, life sciences or related field - Advanced degree (or equivalent experience) in biomedical informatics, public health, data science, life sciences or related field desired - Effective translation of strategy into executable plans - Leadership skills in an evolving environment – change management - Excellent oral and written communication skills - Excellent customer focus (internal and external) - Experienced in establishing meaningful external partnerships & collaborations with health systems, vendor companies, and individual contributors within the region - Ability to manage multiple projects and priorities - Ability to identify where regulated requirements apply - Technical skills preparing and processing RWD for application and analysis

Job Title: Associate Director of Development, Tampa Chapter Department: Chapter Impact Location: Tampa, FL, remote/virtual office Reports to: Chapter Executive Director Direct Reports: None Classification: Exempt Position type: Full-Time Employee Anticipated Pay Range at Commencement of Employment: $79,000 - 109,000 per year Blue Star Families Blue Star Families is the largest nonprofit dedicated to making military life better for families. Each year, we support over 1.5 million military- and veteran-connected family members through a national network of 300,000+ members and local chapters in communities across the country. Our mission is simple and bold: We make military life awesome for families. We listen, share, partner, and act to deliver evidence-based, data-driven solutions that work for real people. We’re a lifestyle organization, a friend and neighbor, and a trusted partner. Our approach is collaborative, human-centered, and designed with the whole family in mind. A Blue Star Family is one with an immediate family member — a spouse, parent, or child — actively serving in the U.S. Armed Forces, including the Guard and Reserves. These families face unique challenges: frequent relocations, deployments, career disruption, and isolation. We respond with research-informed programs that create connection, build resilience, and foster a true sense of belonging. We serve with urgency but build trust over time — because change happens at the speed of trust. Whether we’re driving spouse employment, supporting caregivers, or helping communities welcome military families, we strive for upstream solutions. Who We’re Looking For: - Bold thinkers. Fast movers. Smart collaborators. People who want to build, lead, and drive measurable change — and who care deeply about making an impact that matters. What You’ll Do Here: - Solve complex challenges with data, heart, and humility - Build cross-sector partnerships that get things done - Help military families feel at home wherever they live If you're ready to work in a high-performance, mission-driven environment — and to make life better for those who serve — Blue Star Families is where you belong. General Description The Associate Director, Development for the Tampa Chapter is responsible for assisting in local fundraising efforts, cultivating donor relationships, and supporting the development of strategic partnerships to support the chapter’s financial sustainability and growth. This role partners closely with the Chapter Executive Director and the national Development team to align local fundraising strategies with Blue Star Families’ mission and organizational goals. The Associate Director will steward a portfolio of individual, corporate, and foundation donors and support grant writing and reporting in collaboration with the national team. While this role is remote, periodic out-of-town, overnight travel is an essential function. In-person time is critical to how we work — enabling deep collaboration, team alignment, creative problem-solving, and a shared sense of purpose. Team members are expected to travel several times per year for offsites, planning sessions, and company-wide gatherings. These events are essential for contributing to team outcomes, building trust across the organization, and staying aligned in a distributed environment. Participation in these in-person gatherings is a required part of the role and integral to successful performance in our remote-first organization. *The Associate Director must reside in the local community the Chapter serves. Preference will be given to candidates who have resided in the designated Chapter community for a minimum of the past three years. Key Job Functions - Assist the Executive Director with the local fundraising strategy to meet or exceed chapter revenue goals. - Meet or exceed an annual fundraising goal of at least $100,000. - Build, qualify, and actively manage a portfolio of at least 30 new major gift prospects (distinct from existing pipelines), with responsibility for identifying, cultivating, and advancing these individuals through the full donor lifecycle toward solicitation and long-term engagement - Cultivate, solicit, and steward relationships with individual donors, corporate sponsors, and foundations. - Collaborate with the Executive Director and national Development team to identify and pursue funding opportunities aligned with chapter programs and goals. - Collaborate with the Executive Director on donor recognition and ensure consistent, high-quality communication with funders and supporters. - Support the development and execution of donor engagement events and activities. - Maintain accurate donor records and activity tracking in CRM (e.g., Salesforce). - Assist with grant proposal writing and reporting. - Partner with local program staff to align fundraising with community impact. - Represent Blue Star Families at Chapter sponsored events, community events, and networking opportunities to elevate the chapter’s visibility and mission. - Perform other duties as assigned Required Experience, Skills & Background - Minimum 5-7 years of relevant experience in fundraising for a nonprofit organization - Demonstrated success in individual giving, corporate sponsorships, and/or grant writing. - Strong relationship-building and communication skills. - Self-starter with the ability to work both independently and collaboratively. - Experience with CRM software (e.g., Salesforce). - Local travel requirements required outside of your home office will be up to 40% or less depending on business needs. - Ability to travel out of town overnight several times per year for staff offsites, planning retreats, and company-wide events. These gatherings are essential for connection, brainstorming, and staying strategically aligned across teams. Participation is required as a core part of the role. - May be required to work nights, weekends, and holidays as necessary to carry out key job functions. Desired Experience, Skills & Background - Bachelor’s degree preferred - Knowledge of the military family experience - Familiarity with membership-driven organizations More About Blue Star Families Blue Star Families empowers military and Veteran families to thrive by connecting them with their civilian neighbors — both people and organizations — to create strong communities of mutual support. We believe we're all stronger when we take care of one another. Our groundbreaking research is raising the nation's awareness of the unique challenges of military family life. With the help of neighbors across the country, Blue Star Families is overcoming the isolation and alienation of frequent moves, deployments, and reduced support from the government. Our innovative programs are solving specific challenges for military families, including fighting economic insecurity with resources that foster spouse career development, creating family strength with rich family programming, and providing critical peer support for caregivers, whose numbers are only increasing. Blue Star Families is a registered 501(c)(3) nonprofit organization. EEO Policy Blue Star Families is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Why Blue Star Families? Virtual/remote nonprofit organization that moves with you (position specific) Career growth opportunities Excellent benefits (403(b) with matching, Flexible Spending, Life Insurance, Short-Term Disability, Communications Allowance, and more) Permanent Change of Station (PCS) Leave for Active Duty Military Spouses On-the-job professional development training Front-line opportunity to positively impact the military experience Competitive salaries Workplace flexibility

Company Description Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it. We move fast, we care about craft, and we're proud of what we're building. If you're energized by turning hard problems into real-world impact, we'd love to meet you Job Description Location: This position is fully remote within the continental United States. Reporting into the SVP, Customer Success, the Director of Customer Success is responsible for retaining, delighting, and growing our Commercial and Government customer base, as well as ensuring the success of the Customer Success Managers (CSMs). This role includes establishing operational objectives, policies, and procedures that affect immediate and, at times, company-wide operations. You will guide the CSMs in these verticals, setting clear frameworks and providing the necessary tools to deliver their best work. The role also requires anticipating churn risks, fostering upsell opportunities, and driving loyalty by managing multiple priorities that directly impact the medium-term results of both your team and the business. The Director will collaborate with cross-functional teams to solve strategic issues, monitor customer satisfaction, and align with organizational objectives. This involves ensuring that customer metrics and success outcomes are met, which could directly affect timelines and operations across the broader organization. Key Responsibilities Build and plan CSM strategy & frameworks - Strategic Leadership: Establish operational objectives, policies, and frameworks for the CSM organization. Collaborate with the SVP, Customer Success, to develop tools, strategies, and work plans for the team. These decisions will have a medium to long-term impact on team performance. - Customer Centricity: Develop customer-centric account plans that ensure satisfaction throughout the customer lifecycle, ensuring proactive communication of progress internally and externally. - Operational Oversight: Set up engagement models for a tiered CSM structure, including customer care elements like onboarding, implementation, health check-ins, strategic reviews, churn monitoring, upsell alerts, and renewal strategies. - Trend Analysis: Monitor, analyze, and interpret customer metrics at all stages, providing feedback to adjust internal strategies and improve customer retention. Retain and delight our customers - Customer Satisfaction: Ensure the highest levels of customer satisfaction across all client accounts, working closely with stakeholders to nurture advocacy and retain customers. - Value Delivery: Promote customer satisfaction by identifying evolving needs and ensuring business outcomes exceed expectations. - Customer Success Advocacy: Drive success through initial onboarding, clarifying success metrics, and fostering growth in product adoption and retention. This ensures customer lifetime value is maximized. Lead and manage a high performing team - Leadership & Mentorship: Provide day-to-day management and mentorship to US CSMs, overseeing multiple disciplines and maintaining clear KPIs and objectives. This includes team conflict resolution, improving cross-functional collaboration, and acting as a trusted advisor to both the team and senior leadership - Team Development: Identify training needs, provide development resources, and champion the core values of Nearmap to ensure the team remains aligned with company-wide goals. - Decision Making: Accountable for significant decisions that directly affect team operations and broader company goals. Erroneous decisions could lead to critical delays or impact business activities. Strategic Collaboration - Cross-Departmental Engagement: Liaise with regional Sales teams to create and execute account strategies and collaborate with the Customer Experience and Sales teams to develop solutions for strategic customers. - Strategic Projects: Oversee larger projects with company-wide implications, applying in-depth knowledge of the organizational objectives to steer results and enhance customer value. Compliance with Nearmap values, policies and standards, and ensure compliance with all local statutory requirements. - Adhere to company guidelines and the corporate Code of Conduct - Act in an ethical way when dealing with company assets and other people Qualifications Key Requirements Experience - Experience working with B2B audiences, preferably in a technology or SaaS environment. - 5+ years of proven management experience - 10+ years of experience in customer success or key account management. - Experience in developing and executing customer-centric strategies, with an ability to influence results across multiple business areas. - Proven team management experience, with a focus on coaching, mentoring, and conflict resolution. - Experience with Gainsight. Skills - Advanced interpersonal and communication skills, both written and verbal, across multiple internal and external stakeholders. - Strong negotiation skills, with the ability to make complex decisions in sensitive situations. - Expertise in building and maintaining long-term relationships. - Strong leadership qualities with a demonstrated passion for people development. - Competence with Salesforce, Microsoft Office, and program management. Tertiary Qualifications - Relevant degree or certifications desirable - Master’s Degree Preferred Additional Information Why you'll love working at Nearmap: We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves. Nearmap offers: - In addition to flexible time off, Nearmap offers 4 extra "YOU" days off each year - take a break, no questions asked! - Company-sponsored volunteering days to give back. - Generous parental leave policies for growing families. - Work from Overseas Policy - explore the world in the approved list of cities while you work! - Discounted Private Health Insurance plans. - Monthly wellbeing and technology allowance. - A Nearmap subscription (naturally!). Learn More About The Work We Do: YouTube Page LinkedIn Page Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.