True Adventure Travel is a leading travel company that specializes in creating unique and unforgettable travel experiences for our clients. We are dedicated to providing personalized and high-quality services to our customers.
Remote Customer Service Representative
Location
United States
Posted
53 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Remote Customer Service Representative
Next Stops travel
Company Overview: Next Stop Travel is a fully remote organization that specializes in coordinating customized planning and support services for a diverse range of clients. Our team is dedicated to delivering reliable, detail-oriented, and responsive service through efficient systems and clear communication. Position Summary: We are looking for a dependable and detail-oriented Customer Service Representative to assist with client support and coordination tasks. This role involves handling client requests, organizing service arrangements, and ensuring a smooth planning process from start to finish. Primary Responsibilities: - Act as the main point of contact for client inquiries via phone, email, and online platforms - Assess client needs and recommend appropriate service options - Organize schedules and develop structured service plans - Manage and confirm reservations with third-party providers - Provide timely follow-up and maintain clear communication throughout the process - Keep accurate and up-to-date records in internal systems - Assist with workflow improvements and collaborate with team members Qualifications: - Previous experience in customer service, administrative support, or coordination is preferred - Strong communication and organizational abilities - Ability to work independently and manage multiple priorities - Comfortable using online tools and digital platforms - Detail-oriented with a focus on accuracy and consistency Work Structure & Compensation: - Remote position with flexible scheduling - Performance-based compensation tied to completed client arrangements - Ongoing training and access to support resources Additional Information: This role is well-suited for individuals who are organized, self-motivated, and comfortable working in a structured remote environment. Selected candidates will complete onboarding and training to ensure a smooth transition into the position.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
STUDI, l’école n°1 de la formation 100 % en ligne, recherche pour son entreprise partenaire, un Comptable (H/F) en contrat d’apprentissage. Lancez votre carrière dès à présent en suivant l’une de nos formations diplômantes en Finance - Comptabilité reconnue par l'État. Vous avez déjà postulé à une offre Studi ? 👉 Inutile de postuler à nouveau 😊 Contactez directement votre conseiller STUDI pour avancer dans votre projet. 💡 Vous êtes un(e) candidat(e) parfait(e) si… - Vous avez entre 16 et 29 ans (dérogations possibles)* - Vous avez le droit de travailler en France 🇫🇷 - Vous souhaitez intégrer une formation 100 % en ligne avec Studi 🎓 - Vous êtes motivé(e) à évoluer dans ce secteur 💬 Missions : - Préparer et vérifier les factures, les bons de commande et les relevés de compte. - Établir des déclarations de TVA, IS, CVAE. - Exploiter les informations transmises par les clients et prendre les mesures nécessaires. - Saisir les données financières dans le système comptable. - Lettrage et pointage des comptes. Compétences / Profil : - Rigoureux. - Organisé. - Maîtrise des outils informatiques tels qu'Office 365. - Vous aimez les chiffres et êtes prêt à être formé. Ce que Studi vous apporte : 💻 Formation 100 % en ligne 🧭 Accompagnement vers la réussite 🤝 Accès à un réseau d’entreprises partenaires 🤖 Formations enrichies avec des outils IA + Pack 360 selon votre profil 📈 Taux de réussite et d’insertion élevés 🏫 Diplôme reconnu par l’État 🌍 École membre de Galileo Global Education 📍 Informations pratiques : - Type de contrat : Apprentissage (aucun frais ne sera à la charge des candidats) - Démarrage : Immédiat - Rémunération entre 492 € et 1823 € brut, en fonction de l'âge et du niveau d'étude - Offre ouverte aux personnes en situation de handicap (RQTH) Votre parcours avec Studi : 1. Vous postulez à l’annonce 2. Un conseiller Studi vous contacte pour valider votre éligibilité et mieux comprendre votre projet 3. Vous vous inscrivez à la formation 100 % en ligne 4. Et vous intégrez une entreprise partenaire 📩 Postulez dès maintenant et lancez votre carrière en alternance ! *Dérogations possibles : apprentis préparant un diplôme supérieur, personnes en situation de handicap, sportifs(ves) de haut niveau ou porteurs d’un projet de création / reprise d’entreprise. Référence : #STUDICFAABTESTING
Join TravelNet Solutions on our Track Team as a Software Support Specialist - Tier 2! At Track, we combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset to help property managers win. TNS is proud to be named an Inc. 5000 Fastest Growing Company in America and a People’s Choice Award winner, reflecting our commitment to innovation, service, and customer success. This role is perfect for someone who is: - A self-starter with tremendous initiative and a strong work ethic - An excellent communicator and collaborator across functional teams - Eager to make a high impact at a product-driven company - Adaptable, quick to embrace change, and a fast learner - Skilled in creative and critical thinking - Detail-oriented, even in a fast-paced environment - Passionate about technology and innovation About Track For over 21 years, Tracks has provided integrated software and marketing solutions for the hospitality industry, anchored by our flagship Track Property Management System and other products under the Track banner. Our single-vendor ecosystem equips growing vacation rental companies with all the enterprise-class tools they need to scale. With ongoing investments in platform development, 70+ integration partners, and a growing suite of native features, Track, built on a customer-obsessed mindset, empowers hospitality professionals to achieve digital transformation and operational excellence. . Our Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our customers: - Serve Others: Nurturing growth to help others succeed - Grit: Taking ownership and never giving up on what matters most - Create the Future: Innovating to disrupt the status quo Why Join Us? - Be part of a fast-moving, dynamic team focused on growth and success. - Work alongside a talented, collaborative, and supportive team. - Work for a portfolio company offering a one-vendor solution for SaaS technology, marketing, and distribution. - Help reshape the hospitality industry through technology and service innovation. Perks and Benefits: - Full medical, dental, and vision coverage - Flexible Paid Time Off - Unlimited access to professional training and development - Health Savings Account with up to a $2,000 annual match - Up to $900 in annual Wellness Rewards - Flexible work environment - Free life insurance and long-term disability coverage - Flexible Spending Accounts - Retirement plan with employer match - $150 quarterly gift for personal use - Competitive wages - Work with an amazing team! About the Role We are seeking a dynamic and experienced Software Support Specialist - Tier 2 to join our fast-paced team. In this role, you will provide advanced technical support and troubleshooting for our Vacation Rental software platform, focusing on payments, distribution, and accounting systems. You will work closely with engineering teams to escalate and resolve complex issues, ensuring a seamless experience for our customers. Key Responsibilities - Provide Tier 2 technical support for software issues related to payments, distribution, and accounting modules within the Vacation Rental domain. - Manage and prioritize escalations, collaborating with engineering and product teams to resolve complex problems efficiently. - Utilize tools such as Jira and Zendesk to track, document, and communicate issue status and resolutions. - Analyze and troubleshoot issues using SQL queries, API integrations, and OpenSearch to identify root causes. - Maintain clear and professional communication with customers and internal teams in a fast-paced environment. - Contribute to continuous improvement of support processes and knowledge base documentation. Required Skills & Experience - Proven experience supporting software products in payments, distribution, or accounting systems. - Strong knowledge of SQL for data analysis and troubleshooting. - Experience working with APIs and integrating third-party services. - Familiarity with OpenSearch or similar search and analytics engines. - Proficient in using Jira and Zendesk for issue tracking and customer support. - Ability to work effectively in a dynamic, fast-paced environment. - Excellent problem-solving skills and attention to detail. - Experience in the Vacation Rental industry is a strong plus. - Strong communication skills and ability to collaborate with engineering and cross-functional teams. Diversity and Inclusion: We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status or any other protected status under applicable federal, state, or local law. We comply with all applicable laws governing nondiscrimination in every location where we operate and encourage individuals from all backgrounds to apply. Compensation: The expected starting base salary range for this role is $61,364-$70,000, plus eligibility for a 10% annual incentive tied to company performance. Final compensation will be determined based on factors such as relevant skills, experience, education, and geographic location
Customer Service Representative
MasterBrand Cabinets LLCFor nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices.
Company Description For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together! Job Description The Customer Service Representative (CSR) is an individual contributor role responsible for going above and beyond to create a premium experience while interacting with both internal and external customers. Responsibilities include but are not limited to: processing orders and answering customer calls. The CSR is the main contact for information to the customers. Provides support to the sales team by answering questions and troubleshooting. 11am-8pm EST Organizational Relationship This role reports directly to the Manager Customer Service Accountabilities - Serves as key interface to MBCI customers in responding to customer inquiries including but not limited to: order status, detailed product specs, product information, claims/returns, order processing, account status, and sales programs - Effectively communicates with customers, team, sales, and management - Assesses customer-related problems or issues to develop and implement appropriate resolution including identifying how to prevent issues in the future - Responds to consumer and customer inquiries with due diligence - Responds promptly to customer requests and investigate/research requests for no charge replacement items - Interacts appropriately with all MBCI departments to resolve issues - Shows proficiency and high level of expertise with all business systems as they pertain to the organization - Maintains knowledge of new products and product changes - Maintains customer account information process and procedure documentation - Consistently demonstrate MasterBrand's Six for Success: Be trustworthy; Commit to your team; Listen to understand; Serve your customer; Prepare & plan; Deliver the result - Perform other duties as assigned at management’s discretion Qualifications - Strong service mentality – dedicated to satisfying the customer - Strong oral and written communication skills - Attention to detail - Accurate keying & documentation - Ability to meet deadlines in a fast-paced environment - Solid organizational skills with the ability to manage multiple tasks at once - Exceptional math skills (specifically fractions) - Product knowledge - Order entry and computer skills – Microsoft Word/Excel/Outlook - Self-motivated - Team oriented Additional Information Equal Employment Opportunity MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected]. - Department: Customer Service
Chat Support Agent
Medical Marijuana ClinicFast and affordable certifications for medical marijuana cards.
Role Description Join our Medical Marijuana Clinic as a Chat Support Agent and play a vital role in delivering exceptional customer service within the health, wellness, and fitness industry. This position offers a unique opportunity to engage with clients seeking guidance and support on medical cannabis treatments, ensuring they receive accurate information and compassionate assistance in a timely manner. As a key member of our team, you will be the first point of contact for many clients, helping to create a positive and informative experience that supports their wellness journey. - Provide prompt, accurate, and empathetic chat support to clients inquiring about medical marijuana services and products. - Assist clients in navigating clinic services, answering questions, and resolving concerns efficiently. - Maintain up-to-date knowledge of medical cannabis regulations, products, and wellness benefits to ensure informed communication. - Collaborate with internal teams to escalate complex issues and contribute to continuous service improvement. Qualifications - High school diploma or equivalent; additional education in health, wellness, or customer service is a plus. - Proven experience in chat or customer support, preferably within healthcare, wellness, or related fields. - Strong written communication skills with the ability to convey complex information clearly and empathetically. - Familiarity with medical marijuana industry terminology and regulations is highly desirable. - Excellent problem-solving skills and the ability to remain calm under pressure. - Proficiency with chat platforms, CRM software, and basic computer applications. - Commitment to maintaining client confidentiality and adhering to privacy laws. Requirements - Respond to incoming chat inquiries in a professional and courteous manner, ensuring high customer satisfaction. - Provide clear, concise, and accurate information regarding medical marijuana treatments, clinic policies, and appointment scheduling. - Document client interactions thoroughly and maintain confidentiality in accordance with HIPAA and company standards. - Identify client needs and offer appropriate solutions or escalate as necessary to specialized team members. - Stay informed about industry trends, product updates, and regulatory changes relevant to medical cannabis. - Support the development of FAQs, chat scripts, and knowledge base articles to enhance client communication. Benefits - Competitive salary with opportunities for growth and advancement. - Comprehensive health and wellness benefits package. - Flexible work schedules and remote work options. - Supportive team environment focused on professional development. - Access to industry training and educational resources. - Meaningful work contributing to the well-being of our community.

