A.N. Deringer, Inc.

• Process and integrate customer data • Serve as the customer service liaison between the company and the customer(s) • Resolve problems and handle customer concerns • Build relationships with customers • Process Customs and PGA entries for clearance of goods into the United States • Review commercial invoices and documentation • Ensure compliance with U.S. Government regulatory agencies • Coordinate shipping details with U.S. forwarders and carriers • Maintain communication with customers, carriers, and vendors • Handle accounting processes accurately

• Processing and assimilating customer data to support the movement of goods between international borders • Acts as the customer service liaison between the company and the customer(s) • Resolves problems (i.e. billing, tracking shipments) and handles customer concerns • Processes Customs and PGA (Participating Government Agency) entries for clearance of goods into the United States • Communicates with specific offices, departments, and teams on all issues affecting customs brokerage

• Processing and assimilating customer data for the movement of goods between international borders • Prepares documents for customs (bonds, bills, classify/release, and reports) • Produces documentation for the release of import consolidations from carriers • Handles confidential information and manages turnover documentation • Cross-trains in additional responsibilities • Performs additional duties as assigned by management

• Process and integrate customer data • Resolve problems and handle customer concerns • Build relationships with customers • Maintain communication with carriers and vendors • Ensure compliance with U.S. Government regulatory agencies • Handle accounting processes accurately and in a timely manner

• Working with clients and CBP to resolve CBPF 28 Requests for Information and CBPF 29 Notices of Action • Filing PSCs, tenders of duty and protests • Crafts petitions and facilitates payment of Liquidated Damages and Penalty Cases • May file reconciliation entries • Fields FTA inquiries (mainly USMCA) and works with staff on FTA claims • Advanced HTS classification • Works with CBP and clients to file prior disclosures • Maintains and develops client relationships • Acts as a compliance resource to Deringer’s various offices and departments • Drafts communications and responds to correspondence • Ensures compliance with Deringer specific policies and procedures, based on department’s specific tasks • Reviews Federal Register, CSMS Messages, and International Trade Publication (ITT) daily, analyzes regulatory changes and reports finding to the departments’ leadership • Researches binding rulings, summarizes finding and applies conclusions to questions presented by external and/or internal clients; reports finding to departments’ leadership for next level review • Conduct basic legal and regulatory research and presents findings in a professional manner • Proactively and timely coordinates dissemination of information obtained from customs publications, projects and research back to operations including other locations; this involves interrogating Deringer’s systems to understand who needs the information • Run ACE reports and reports from internal systems and organizes and presents data • Performs calculations, reconciliations, analyzes reports, researches, and tracks and troubleshoots • Assembles relevant data; compiles statistics and information as directed • Pursues new sales’ leads; discusses and sells the Company’s services to current clients and promptly forwards potential leads to designated person (soft selling) • Stays up-to-date on regulations, laws, guidelines and Deringer requirements • Acts as a resource to internal and external clients • Acts as liaison with other departments and outside agencies • Handles confidential and non-routine information • Facilitates projects of various scope and size • Writes or provides presentation on a wide variety of topics • Resolves problems (i.e. billing, tracing shipments) and handles customers’ concerns • Build relationships with customers • Performs other tasks as assigned by supervisor • May require occasional travel (less than 10% of time)

• Serves as the customer service liaison between the company and the customer(s) • Resolves problems (i.e. billing, tracking shipments) and handles customer concerns • Builds relationships with customers • Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, classify/release and reports), including PGAs • Traces shipments and re-routes freight accordingly • Communicates and corresponds with CBP and the various PGAs to resolve routine issues • Prepares import documents including: bills of lading, dock receipts, licenses, and consulate documents and distributes documents to all appropriate parties • Cross-trains in additional responsibilities • Handles confidential information • Has experience specific to client submission requirements and clearance of specific commodities • Opens files, enters notes, information and document requests in corporate systems • Reviews documentation or issues documents to meet government regulations and carrier regulations • Convert and verify shipment weight, volume and foreign currency • Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed • Communicates with specific offices, departments, and teams on all issues affecting customs brokerage • Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc. • Maintains communication with customers, carriers and vendors • Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination • Coordinates pick-ups and invoices files • Stays up-to-date on regulations, laws, guidelines and Deringer requirements • Acts as a resource to internal and external clients • Handles accounting processes accurately and in a timely manner • Performs additional duties as assigned by management

• Reviews and analyzes customs forms CF 28 (Request for Information) and CF 29 (Notice of Action) • Conducts entry audit, and runs reports to determine the full scope of the issue covered by the CF28/CF29 • Identifies other clients who may be affected • Generates and analyzes ACE data reports and internal system reports related to customs compliance and regulations • Proactively identifies errors in entries and compliance issues through reporting and analytics, proposes corrections and process improvements • Works with Deringer’s operations team and auditors to address the issues and implement preventive procedures • Collaborates with corporate/regional auditors and conducts internal audits to assess customs compliance and regulations • Collaborates with Regulatory Affairs to develop and implement trade and compliance procedures • Evaluates and analyzes Free Trade Agreements for validity • Conducts FTA eligibility analysis • Provides recommendations for improvement and cost savings initiatives • Identifies and mitigates compliance related risks

Role Description This is a remote role that aligns with Central Standard Time. It will follow a Monday through Friday schedule of 8:00AM to 5:00PM. The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders. - Serves as the customer service liaison between the company and the customer(s) - Resolves problems (i.e. billing, tracking shipments) and handles customer concerns - Builds relationships with customers - Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, CBP/PGA releases and reports) - Tracks and traces shipments - Communicates and corresponds with CBP and the various PGAs to resolve routine issues - Cross-trains in additional responsibilities - Handles confidential information - Has experience specific to client submission requirements and clearance of specific commodities - Opens files, enters notes, information and document requests in corporate systems - Reviews documentation or issues documents to meet government regulations and carrier regulations - Converts and verifies shipment weight, volume and foreign currency - Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed - Communicates with specific offices, departments, and teams on all issues affecting customs brokerage - Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USDA, etc. - Maintains communication with customers, carriers and vendors - Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination - Coordinates pick-ups and invoices files - Stays up-to-date on regulations, laws, guidelines and Deringer requirements - Acts as a resource to internal and external clients - Handles accounting processes accurately and in a timely manner - Performs additional duties as assigned by management Qualifications - 2+ years of experience in customs brokerage - Previous logistics experience - Proficiency in Microsoft 365 Requirements - Experience in CMUS or Cargowise (preferred) - Experience working at a CHB firm (preferred) Benefits - Comprehensive health, dental, and vision plans - Many excellent voluntary health and wellness benefits - Generous paid time off, including paid holidays - Promotes flexibility in your work environment to assure a positive integration of work and life Competencies - Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. - Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. - Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed. - Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. - Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. - Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work. Disclaimer The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Role Description The Engagement Partner is responsible for leading and coordinating initiatives that enhance colleague engagement, experience, and retention across the organization. This role focuses on programs that support our culture, core values, and overall wellness strategy. Working closely with the Director of Human Resources and leadership, the Engagement Partner supports the execution of organizational strategies and action plans through clear, consistent communication and effective project management. - Partner with HR, Talent Acquisition, Learning & Development, key stakeholders, and colleagues to identify, implement and execute engagement strategies and action plans aligned with organizational priorities. - Coordinate and support the execution of colleague engagement and wellness initiatives, ensuring consistency and impact across the organization. - Analyze data from colleague engagement surveys and related insights; translate findings into actionable recommendations and measurable improvements. - Develop and deliver clear, engaging colleague communications related to engagement initiatives, wellness programs, benefit updates, and organizational announcements. - Facilitate the engagement committee, wellness committee, and focus groups to drive initiatives and improve outcomes. - Build strong internal and external relationships; support vendor vetting, recommendations, and ongoing vendor management. - Research and compile internal and external best practices; share insights and recommendations to address engagement and areas of opportunity. - Conduct three-month, six-month, and additional check-ins with new hires; report trends, best practices, and opportunities for improvement. - Develop, implement, and support wellness strategies and programs. - Support Predictive Index (PI) programming, including acquiring and maintaining certification, partnering with Learning & Development on training and best-practice guidance with leaders. - Support wellbeing, recognition, and professional development initiatives, including collaboration with external consultants. - Provide cross-functional backup support across HRIS, payroll, and benefits administration. - Manage projects from planning through execution, including timelines, coordination, and outcomes. - Assist with special projects, cross-functional initiatives, and expanded responsibilities as assigned. Qualifications - High School Diploma or GED required - Predictive Index Certification preferred - Minimum of three years of business, HR, or administrative experience with demonstrated project coordination responsibilities - Mid-level working knowledge of colleague benefits, labor laws (including multi-state), and distributed workforces (remote and in-person) - Experience supporting engagement, wellness, or learning initiatives preferred Requirements - Proficiency in Microsoft Office (Word, Excel, PowerPoint) - Experience with HRIS, preferably UKG - Experience with Canva or similar design tools preferred - Strong project management and organizational skills with the ability to meet deadlines - Demonstrated ability to lead and influence without formal authority - Exceptional written and verbal communication skills - Strong attention to detail and visual presentation - Excellent interpersonal and stakeholder management skills - Ability to analyze and handle sensitive data with confidentiality - Adaptable, collaborative, and comfortable managing multiple priorities - Experience with colleague relations and foundational legal knowledge Benefits - The salary range of compensation for this position is $60,000-$75,000 based on experience and education. - Remote Position (Preferably driving distance to St. Albans, VT) - A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. - Generous paid time off, including paid holidays. - Promote flexibility in your work environment to assure a positive integration of work and life. Competencies - Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. - Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. - Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed. - Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. - Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. - Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work. Disclaimer The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

This is a remote role with training aligned to Eastern Standard Time. It is a Monday through Friday, 8:00AM to 5:00PM schedule. This position is responsible for the professional handling of the company’s duty drawback process, including the preparation, review and filing of claims, and working with the company’s internal systems and databases to identify and capitalize on additional drawback opportunities. Job Responsibilities: - Obtains all documentation from clients and/or their suppliers for the accurate completion of drawback claims and special privilege applications in compliance with Customs regulations. - Analyze client records and data to formulate the process by which drawback claims will be prepared and filed. - Use project management skills to develop and maintain multiple drawback projects. - Develop and use spreadsheets and databases extensively for manipulation of client data and other internal functions. - Assist U.S. Customs officials in obtaining documentation required for desk audits. - Work independently on special projects. - Produce and maintain detailed record keeping for all stages of client development and claim processing. - Stay up-to-date on all Customs and procedural changes. Cross-trains in additional responsibilities. - Performs additional duties as assigned by management. Required Qualifications: - Highschool Diploma or GED - Experience with data analysis systems i.e. Excel, Python, Power BI etc. Preferred Qualifications: - Basic understanding of accounting principles and inventory tracking - Familiar with Customs Brokerage or Customs Exports The salary range of compensation for this position will be $50,000-$60,000 based on experience and education. Competencies: All Deringer employees should be fully committed to the Core Values: Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability In addition, the following competencies are specific to this position: Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed. Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Work Standards – Sets high standards and well-defined realistic goals for oneself; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates the ability to work independently; meets deadlines and handles large volumes of work. Ready to join our team? A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays, and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer: The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.