Customer Service Representative
Location
Texas
Posted
62 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service Representative
Champion & Nash HVAC
About Champion & Nash HVAC Champion & Nash HVAC is an established company with over four decades of experience providing top tier residential and light commercial service to the Houston community and surrounding areas. About the Role We are seeking a Customer Service Representative (CSR) to serve as the frontline of our business. In this fully remote position, you’ll handle customer calls, schedule appointments, promote memberships, and ensure every interaction reflects our standard of excellence. What You’ll Do - Answer and book incoming calls promptly using established scripts - Collect accurate customer information and schedule the correct job type - Overcome objections and resolve customer concerns empathetically - Maintain KPIs, including booking rate, call time, memberships, and call volume goals - Confirm and follow up on appointments, including outbound scheduling as needed - Promote current memberships, promotions, and add-on services Benefits and Perks: Champion & Nash HVAC treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our employees with: - Competitive Pay - Benefits: We offer top-notch benefits! - Various medical, dental & vision plans, including 100% employer covered options for you and your family - 401(k) match up to 3.5% - 100% Company paid long & short-term disability and life insurance - Flexible spending accounts for health and dependent care - Training and Career Growth: Paid training opportunities and countless internal career growth opportunities. Whether you’re interested in becoming a Field/Department Manager or maybe you’re interested in Sales, Tech and Corporate roles, we’re here to support your growth. - Paid Time Off: Company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy - Company Branded Attire Champion & Nash HVAC is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
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Sales Support Specialist
Mobile Communications AmericaMCA is your trusted advisor for a safe, secure, and efficient workplace.
• Supporting sales team with leads, order processing, and customer follow-up. • Maintaining a record of activities in CRM including leads/dates/notes/quotes/next steps/follow-up. • Assisting with estimates and quotes. • Communicating with prospects and customers to recommend potential products or services to the Sales team by collecting customer information and analyzing customer needs. • Contributing to Sales team effort by accomplishing related tasks, as needed. • Interfacing with other functions such as Fulfillment, Accounting, Service, and Operations to assist with smooth operation and delivery for customer satisfaction. • Engaging in patient, professional communication with prospective clients, current customers, vendors, and team members. • Building confidence and trust with leads, prospects, and customers over the phone.
• Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills with proper grammar and spelling • Gain an understanding of plans, their benefits, and features • Assist prospects and members with questions about health insurance benefits • Provide informational brochures via mail or email • Acquire caller and enrollment related information and input data into multiple tools accurately • Maintain a 90% call quality average • Deploy speak and spell methodology using the phonetic alphabet • Provide optimal consumer experience by effective listening and communication skills • Maintain our high standard of professionalism and conduct



