Role Description We are audibene! The leading online provider for modern high tech hearing aids is seeking a Sales Rockstar who has a desire for selling a medical device that significantly improves the lives of our customers. We are making a difference! Starting as a small Berlin Start-Up, we developed over the years to the number 1 address for excellent hearing around the globe. With headquarters in Berlin, Miami, Toronto, Kuala Lumpur, Bern, and Seoul. Join our international team, as we are working towards revolutionizing the hearing aid industry! Your key responsibilities - Be the expert who leads our customers via telephone throughout every step of the process - Develop individual solutions based on the requirements of the customer - Act as the interface between the customer and the acoustician - Provide knowledge and in-depth advice for hearing loss and hearing aids Qualifications - You have excellent Dutch skills, fluent in written and spoken (Native level) - You have at least one year of Sales experience - You are highly customer oriented and driven by improving people's everyday lives - An eloquent way of expression Benefits - Hot and Pre-filtered leads, no cold calls - Base salary and uncapped commissions - Work in our Head Quarter in Berlin or comfortably from the Home Office - An energetic and compassionate team combined with an honest and open feedback culture - Individual development opportunities - Exclusive discounts for well-known companies - Regular events in the most beautiful locations of Berlin - And much more! Company Description - Größter Online-Anbieter von High-Tech-Hörsystemen. - Vom Berliner Start-up zur Anlaufstelle Nummer 1 für gutes Hören rund um den Globus.

• Supporting sales team with leads, order processing, and customer follow-up. • Maintaining a record of activities in CRM including leads/dates/notes/quotes/next steps/follow-up. • Assisting with estimates and quotes. • Communicating with prospects and customers to recommend potential products or services to the Sales team by collecting customer information and analyzing customer needs. • Contributing to Sales team effort by accomplishing related tasks, as needed. • Interfacing with other functions such as Fulfillment, Accounting, Service, and Operations to assist with smooth operation and delivery for customer satisfaction. • Engaging in patient, professional communication with prospective clients, current customers, vendors, and team members. • Building confidence and trust with leads, prospects, and customers over the phone.

• Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills with proper grammar and spelling • Gain an understanding of plans, their benefits, and features • Assist prospects and members with questions about health insurance benefits • Provide informational brochures via mail or email • Acquire caller and enrollment related information and input data into multiple tools accurately • Maintain a 90% call quality average • Deploy speak and spell methodology using the phonetic alphabet • Provide optimal consumer experience by effective listening and communication skills • Maintain our high standard of professionalism and conduct

• Handle client's customer service, technical support, billing, retention and product related inquiries with empathy and patience • Ask probing questions and use critical thinking to determine root cause of the issue • Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps • Compose professionally written emails and follow proper escalation procedures • Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools