• Oversee daily CE operations, including rotas, coverage, and real-time resource management • Monitor contact volumes and allocate team members to priority or specialist cases • Act as escalation point for complex issues, complaints, and Trustpilot reviews • Lead, coach, and develop team members, supporting performance plans • Ensure quality through regular QA checks and continuous improvement • Support onboarding and deliver ongoing training • Collaborate cross-functionally (Ops, Pricing, Fraud, Logistics) to resolve cases • Manage internal processes, including Jira tickets and key admin tasks • Maintain product knowledge and support wider team goals

• Deliver an exceptional customer experience by responding to inquiries via phone, chat, and email • Resolve customer issues efficiently across all Rev services, ensuring timely and accurate solutions • Review and process incoming orders for Rev’s various service offerings • Troubleshoot basic technical issues and guide customers with clarity, professionalism, and empathy • Educate customers on Rev’s products, features, and best practices • Collaborate with cross-functional teams—including Product, Engineering, Sales, and Operations—to address customer needs and improve processes • Maintain detailed and accurate records of customer interactions within support systems • Identify trends, escalate recurring issues, and recommend improvements to enhance the customer experience • Uphold Rev’s core values by demonstrating professionalism, accountability, and a customer-first mindset • Contribute to team goals and foster a positive, supportive, and collaborative work environment

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Position Purpose: Delivers education and information to members and/or providers on behalf of the customer service team to help inform them of the latest updates or changes made to products, gather information, and ensure a successful experience. Facilitates the reach outs via outbound calls to provide providers with timely, accurate, and personalized support. - Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns - Escalates calls in the event providers are unable to deliver solutions - Serves as the front-line support on various member and/or provider inquiries, requests, or concerns - Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers - Maintains performance and quality standards based on established contact center metrics - Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility) - Documents information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications - Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance - Performs other duties as assigned - Complies with all policies and standards Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of related experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or continuous learning education. Experience in a contact center environment preferred. Pay Range: $17.84 - $28.02 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

STUDI, l’école n°1 de la formation 100 % en ligne, recherche pour son entreprise partenaire, un POSTE (H/F) en contrat d’apprentissage. Lancez votre carrière dès à présent en suivant l’une de nos formations diplômantes en SOUS-FILIERE reconnue par l'État. Vous avez déjà postulé à une offre Studi ? 👉 Inutile de postuler à nouveau 😊 Contactez directement votre conseiller STUDI pour avancer dans votre projet. 💡 Vous êtes un(e) candidat(e) parfait(e) si… - Vous avez entre 16 et 29 ans (dérogations possibles)* - Vous avez le droit de travailler en France 🇫🇷 - Vous souhaitez intégrer une formation 100 % en ligne avec Studi 🎓 - Vous êtes motivé(e) à évoluer dans ce secteur 💬 Vos missions : - Préparer et vérifier les factures, les bons de commande et les relevés de compte. - Établir des déclarations de TVA, IS, CVAE. - Exploiter les informations transmises par les clients et prendre les mesures nécessaires. - Saisir les données financières dans le système comptable. - Lettrage et pointage des comptes. Compétences / profil : - Rigoureux. - Organisé. - Maîtrise des outils informatiques tels qu'Office 365. - Vous aimez les chiffres et êtes prêt à être formé. Ce que Studi vous apporte : 💻 Formation 100 % en ligne 🧭 Accompagnement vers la réussite 🤝 Accès à un réseau d’entreprises partenaires 🤖 Formations enrichies avec des outils IA + Pack 360 selon votre profil 📈 Taux de réussite et d’insertion élevés 🏫 Diplôme reconnu par l’État 🌍 École membre de Galileo Global Education 📍 Informations pratiques : - Type de contrat : Apprentissage (aucun frais ne sera à la charge des candidats) - Démarrage : Immédiat - Rémunération entre 492 € et 1823 € brut, en fonction de l'âge et du niveau d'étude - Offre ouverte aux personnes en situation de handicap (RQTH) Votre parcours avec Studi : 1. Vous postulez à l’annonce 2. Un conseiller Studi vous contacte pour valider votre éligibilité et mieux comprendre votre projet 3. Vous vous inscrivez à la formation 100 % en ligne 4. Et vous intégrez une entreprise partenaire 📩 Postulez dès maintenant et lancez votre carrière en alternance ! *Dérogations possibles : apprentis préparant un diplôme supérieur, personnes en situation de handicap, sportifs(ves) de haut niveau ou porteurs d’un projet de création / reprise d’entreprise. Référence : #STUDICFAABTESTING