About the role - As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing real property damage. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service losses for a single account. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims. Who you are - Highly motivated and growth-oriented - Subject matter expert. You have deep technical and subject matter experience in the world of real property and auto damage losses. - Tech-oriented. You are excited by the prospect of building a tech-driven organization while delivering an excellent service and have proven results leveraging technology and analytics - Passionate professional who cares about their team, the customer, and their experience - Empathetic leader. You exercise empathy and patience towards everyone you interact with - Sense of urgency - at all times. That does not mean working at all hours - Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems - Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. - Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture - Anti-status quo. You don’t just wish things were done differently, you action on it - Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process - And did we mention, a sense of humor. Claims are hard enough as it is What you'll do - Manage team leads and specialists who manage a high volume of real property and auto losses - Be consistently dependable in achieving or exceeding goals and overcoming obstacles - Implement and maintain best practices for handling, including: evaluation and settlement - Monitor and analyze claims data to identify trends, patterns, and areas for process improvement - Align team with client and customer expectations of the loss and what to expect throughout the process - Serve as a resource for escalations - Responsible for accuracy and adequacy of reserving - Develop and implement strategies to mitigate fraud and ensure compliance with legal and regulatory requirements - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Execute on performance management; attract, hire, retain and provide high level of training - Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated loss-related issues - Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives - Prepare and present comprehensive loss reports, metrics, and analysis to clients and customers; advise clients on loss trends and loss mitigation Qualifications - Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus - 5+ years in insurance claims experience in multiple lines of business, preference for property and/or auto experience - 3+ years management experience with preference for experience managing in a remote environment - Comfortable with technology and the ability to evolve systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

NCA is in search of a Nurse Case Manager based in Nashville, TN who will be responsible for case management services responsive to special needs and eldercare client care and quality of life challenges and collaboration with the primary family caregivers, attorneys, financial planners and trustees that are also serving the client. Requirements - Bachelor of Science in Nursing (BSN) required, CCM or CRRN preferred - Minimum of 5 years clinical Nursing experience – experience in field case management or workers’ compensation case management, preferred - Experience with third party benefits – health insurance, Medicaid, Social Security, Developmental Disability services - Excellent communication skills – written and verbal - Proficient in using MacOS and a variety of related software applications (including MS Office) - Strong ability to quickly learn and adapt to new technologies and tools in a Mac environment - Highly motivated self-starter comfortable working in a virtual company/office, with solid time management and organization skills - Proven ability to collaborate as necessary to accomplish goals and work through conflicts - Ability to research and develop solutions to challenges presented by the client - Excellent customer service skills - Overnight travel required regionally 1-2 times per month and occasional nationwide travel - Willingness to meet timely documentation requirements This is a salaried position with competitive pay, excellent benefits, and a flexible work from home schedule. If you are interested in applying for this position, respond to this posting with your resume and cover letter.

About EVgo: EVgo (Nasdaq: EVGO) is one of the nation’s largest public fast charging networks for electric vehicles. Our mission is to expedite the mass adoption of electric vehicles (EVs) by creating a convenient, reliable, and affordable EV charging network that delivers fast charging to everyone. EVgo’s owned and operated charging network is growing rapidly. We partner with multiple stakeholders including automakers; fleet and rideshare operators; retail hosts such as grocery stores, shopping centers, restaurants, gas stations, and more to make our vision of Electric for All a reality. The EV industry is one of the fastest growing industries in the country. Join us as we charge forward into an all-electric future. . Position Summary: The Public Policy Manager will lead EVgo’s policy engagement and external affairs efforts with state agencies, state legislatures, and local government authorities, as well as represent the Market Development and Public Policy (MDPP) team internally on key cross functional initiatives. The ideal candidate must be a self-starter, have strong writing and external affairs skills, experience interacting with public utilities commissions and other state agencies, and preparing written and oral testimony, as well as demonstrated ability to translate policy outcomes for commercial teams. The position will largely be focused on the California EV market but is remote, with the expectation that travel will be required quarterly for team offsites and frequently for externally facing events in San Francisco, Sacramento, and Los Angeles. Responsibilities: - Draft written testimony in EV dockets and utility rate case and regulatory proceedings related to EV charging and rate design, and serve as an expert witness. - Engage with government officials and other stakeholders through public processes - Develop EVgo’s policy positions and strategy in relation to regulatory and legislative engagement - Collaborate with the Energy team and outside consultants to conduct quantitative analyses on potential electric rate structures and incentive programs - Provide and contribute to shaping thought leadership on policies that will increase transportation electrification. - Manage outside regulatory counsel, lobbyists, and consultants, and associated lobbyist compliance filings, as required - Work collaboratively with internal cross-functional teams to proactively address business needs through policy; represent the MDPP team in key crossfunctional efforts and support EVgo’s commercial teams in cross-cutting initiatives - Work with internal teams to action policy outcomes into business operations including public funding (utilities and state agencies), rate design, and technical requirements. - Monitor rate filings, state legislative action, trade press, and other sources for developments in EV charging and position EVgo accordingly. - Build coalitions of stakeholders, including trade associations, consumer advocates, and NGOs. - Support EVgo’s Real Estate and Deployment teams to engage public entities regarding timely deployment of charging installations (e.g. permitting reform) Qualifications: - Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience. Desired Skills: - Experience with lobbying disclosure forms and compliance - Skillful at navigating regulatory dockets, legislative strategy, and public speaking - Strong analytical and Excel modeling skills. - Ability to read and interpret utility tariffs, regulations, and technical documents, or comfort with working with cross functional teams for assistance - Strong writing and presentation skills and interest in furthering those in a variety of settings (internal and external) - Fundamental understanding of EV charging technologies, rate design, and utility ratemaking process - Willingness to take initiative, work through obstacles, and drive projects forward. - Strong organizational skills and excellent attention to detail. - Observes deadlines and deliverables, drives self and collaborators to meet deadlines - Highly collaborative and team-oriented - Self-starter, with comfort and interest in owning outcomes and delivering results - Able to lead larger and more complex teams; capable of training others. For job positions in CA, CO, and NYC, the estimated salary range for a new hire in this position is $122,100.00 USD to $152,600.00 USD. Actual salary may vary depending on job-related factors, including knowledge, skills, experience, and location. In addition to a competitive base salary, discretionary target cash bonus, and restricted stock units (subject to Board Approval). EVgo offers a comprehensive benefits package including health, life, and disability insurance, unbounded paid time off including parental leave, and a 401(k).

• Working with Replicant teams and business partner resources to provide advice, guidance and best practices for Replicant customer solutions • Working with other Replicant Engagement Managers to staff projects with appropriate resources • Helping to create and enforce Replicant’s implementation methodologies • Running projects with Replicant customers • Serving as the Professional Services account owner for customers with active implementation projects