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Service Operations Scheduler
Location
Philippines
Posted
59 days ago
Salary
₱460K - ₱690K / year
Seniority
Mid Level
Job Description
Service Operations Scheduler
Palmetto
• Coordinate, schedule, and confirm customer site visits for Field Service Technicians across multiple regions and time zones. • Serve as the primary scheduling liaison for customers, maintaining proactive, timely, and empathetic communication. • Optimize technician routes and daily workloads to increase efficiency and minimize travel time and cost. • Review technician capacity and availability daily to construct accurate and achievable schedules. • Collaborate with Service Project Coordinators, Asset Management Specialists, and regional leaders to ensure readiness before scheduling. • Verify customer availability, access instructions, and any pre-visit requirements to ensure a successful appointment. • Monitor work order queues to ensure all site-visit–eligible cases are scheduled within defined SLA targets. • Escalate scheduling risks, technician constraints, or customer-related delays to leadership when they threaten timelines. • Maintain accurate documentation of all scheduling attempts, customer communications, and confirmations in CRM platforms such as Salesforce. • Support team reporting by flagging chronic bottlenecks, trends, and repeat issues that impact schedule adherence or customer satisfaction. • Participate in cross-functional initiatives to improve scheduling processes, tools, and communication standards. • Assist with temporary surge initiatives or special projects to ensure the Service Operations organization meets overall volume and customer satisfaction goals.
Job Requirements
- BS/BA is preferred.
- Minimum 2 years of experience in a customer, tech, or sales support role preferred.
- A high degree of proactiveness, adaptability, and resourcefulness to excel in a dynamic, fast-paced environment.
- Customer service mindset.
- Problem solver with attention to detail.
- Strong enterprise software skills (G Suite, Salesforce).
- Ability to work independently as well as in a team.
- Excellent communicator, both written and verbal.
- Knowledge of the construction or solar industry is preferred.
Benefits
- unlimited PTO
- medical, dental, and vision coverage
- paid parental leave
- retirement plans
- and more
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