• Assists the RN Case Manager in performing necessary functions using the Case Management process • Authorization of services • Review of treatment plans for medical necessity • Ongoing communication with all members of the health care team • Performs all functions under the direct management and supervision of the RN Case Manager • Communicates in both Spanish and English to service customers

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Patient Enrollment Specialist I is responsible for new and existing patients. This role involves outreach to patients, explaining the benefits of our programs, and guiding them through the enrollment process. Location: Virtual - This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. How you will make an impact: - Reviewing and prioritizing patient census. - Reaching out to patients to explain services and enrolling them into the appropriate programs based on the line of business. - Coordinate with internal teams, including clinical and care coordination teams, to ensure seamless patient onboarding. - Meet or exceed enrollment targets and key performance indicators. - Providing support by addressing inquiries and scheduling the initial and annual appointments. - Enters documentation into the designated systems. Qualifications - Requires a HS diploma or equivalent and 1 year of experience in call center, sales, health care or customer focused environment; or any combination of education and experience which would provide an equivalent background. Requirements - Job Level: Non-Management Exempt - Workshift: Not specified - Job Family: CUS > Care Support Benefits - Market-competitive total rewards including merit increases, paid holidays, and Paid Time Off. - Incentive bonus programs (unless covered by a collective bargaining agreement). - Medical, dental, and vision benefits. - Short and long term disability benefits. - 401(k) + match. - Stock purchase plan. - Life insurance. - Wellness programs and financial education resources.

• To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company • Provide therapy and or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique • To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures • Conducting outbound medication adherence support to patients and or caregivers • Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease • Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment • To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable • To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials • To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe • Develop and strengthen relationships with key customers • To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio • To constantly consider new and innovative approaches that potentially develop new partnership opportunities • Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting • Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team • Maintain all company equipment and materials in accordance with company instructions • Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required • Perform other duties as requested

In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. Cadence Health is seeking a skilled Licensed Practical/Vocational Nurse (LPN/LVN) to join our dynamic team. The LPN/LVN will play a crucial role in our mission by providing support to patients with chronic conditions. This position is remote, operating within the framework of a rapidly evolving healthcare technology startup environment. Schedule Requirements: - This role requires availability Monday through Friday - Scheduled hours are 8:00 AM to 5:00 PM Eastern Time What you'll do: - Conduct remote monitoring of patient vital signs, symptoms, and other health indicators. - Identify patients requiring immediate clinical intervention based on monitored data and established criteria. - Follow up promptly with patients showing abnormal readings to gather additional clinical information. - Collaborate closely with Cadence Nurses and Nurse Practitioners to ensure coordinated care management. - Maintain accurate clinical documentation and contribute to the development of comprehensive care summaries for healthcare providers. What you need: - Licensed Practical/Vocational Nurse(LPN/LVN) with compact licensure - Minimum 5 years of experience as an LPN/LVN - Minimum 3 years of experience in a cardiology setting. - Strong ability to think critically and adapt swiftly to a dynamic work environment. - Experience working in remote patient monitoring or telemedicine settings is highly desirable. - Proficient in reading, writing, and communicating professionally and effectively within clinical documentation and with patients. - Familiarity with healthcare technology and a startup environment is a plus. The anticipated compensation range for this role is $27 to $33 per hour, which is based on role scope, level, and location. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law. Who we are Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit. Your expertise is the heart of our system. Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You’ll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.” A modern toolkit to practice top-of-license care We’ve replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal. Thriving in a fast-moving, mission-driven culture. Change excites us. Innovation fuels us. If you’re energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you’ll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day. Join us in redefining healthy aging. If you’re passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let’s talk. Together, we’ll build a future where exceptional care is consistent, connected, and just a call away. What You'll Get: Cadence full-time employees are eligible for the benefits described below. Part-time employees may qualify for benefits mandated by state or local law. Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists. - Company culture all about impact, shared growth mindset, empowerment, and integrity - An opportunity to help improve the quality of life of millions of Americans - Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers - Competitive salaries and quarterly incentives - Medical, dental, and vision insurance - Competitive PTO - 401K and 401K match - National and local discounts powered by TriNet - Onboarding stipend for remote equipment and home office setup - Paid Parental Leave - Charitable Donation Match program We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law. *A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.