• The Community Liaison is responsible for inbound/outbound communication and business development • The role acts as the local market B2B, B2C, and D2C representative educating community partners and potential patients about the company, our mission and service offerings • This role will help facilitate patient transitions of care from area facilities and referral partners to HarmonyCares and will explain the benefits of enrollment to eligible patients and caregivers • Market analysis, along with competitive landscape, in which to differentiate HarmonyCares services to external referral partners • Know and educate the community on our mission to provide high-quality personalized healthcare in the home for people that need it the most • Meet or exceed agreed upon in person and virtual meeting goals with key decision makers • Thoroughly understand eligibility and enrollment processes • Provide education on and facilitate, as requested, benefit enrollment and processes • Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region • Schedule face-to-face or phone discussions with patients and their caregivers (or other legal representatives) to provide guidance on patient eligibility for all programs • Inform patients about participation in accountable care organization (or other CMS alternative payment model) and collect Voluntary Alignment Form from patients (or their legal representatives) • Answer inbound calls from patients, families, and facility staff members regarding the Company’s business units operating in the relevant market • Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department • Oversee and document outreach calls conducted, and meetings scheduled with external sources • Adhere to all company policies and procedures and all applicable laws and requirements, including without limitation those related to marketing (including marketing plans), interacting with referral sources and patients, beneficiary notifications, and conducting patient outreach (i.e., calls and in person) • Comply with HIPAA privacy and security guidelines and company policies, procedures and standards • Maintain consistent communication with sales leaders and local business unit leadership and support staff • Performs other additional duties as assigned

You know construction. We know glass. Let’s talk. You thrive in a fast-paced environment where precision, expertise, and adaptability drive results. You bring a disciplined, technically focused approach to business development, building trust, solving complex problems, and closing deals with integrity. At Garibaldi Glass, we share those values: quality, trust, and performance. Now, we’re looking for someone like you to help us grow our presence in the Washington territory. This is a remote, U.S. based role that requires a high level of independence, initiative, and accountability, operating away from our Canadian head office in Burnaby, BC. What You’ll Do - Actively manage a portfolio of clients within the Washington territory, focused on construction projects, through all stages of the sales cycle including prospecting/ business development, solution development, negotiation, and close - Build and maintain strong relationships with glaziers, architects, general contractors, developers, and other key stakeholders - Lead structured, technically oriented presentations and site visits to influence decision-makers - Provide technical advice, interpret specifications, review quotes for accuracy, and gather competitive intelligence - Identify and qualify new opportunities using project tracking tools, market research, and industry networks - Collaborate with Estimating, Production, and Project Management teams to develop tailored, technically sound solutions - Maintain detailed records and pipeline tracking in CRM systems such as HubSpot - Prioritize multiple projects at various stages of development with strong time management and closing skills - Represent Garibaldi Glass at job sites, client offices, and industry events with professionalism and authority - Provide coaching and technical guidance to internal stakeholders when delegation is required What You Bring - 5 or more years of experience in business development, sales, or account management, preferably in construction, building materials, or related technical industries - Post-secondary education in business, construction management, or a related field (preferred) - Proven success managing mid- to large-scale projects - Strong understanding of the construction project lifecycle and stakeholder dynamics - High attention to detail, with a disciplined, self-directed approach to achieving results - Technically proficient with MS O365, CRM platforms such as HubSpot, and digital research tools - Clear, concise communicator with a task-focused, analytical mindset - Ability to make authoritative decisions within defined guidelines and follow through with precision - Familiarity with the Washington construction market and regional stakeholders is an asset Success in This Role Looks Like - Consistently meeting or exceeding sales targets - Delivering high-quality, technically sound solutions to clients - Building long-term, trust-based relationships with key stakeholders - Navigating complex sales cycles with confidence and structure - Becoming a respected technical expert in the Washington market Work Environment and Travel - Remote or field-based with regular site visits and industry events across Washington - Occasional head office time for planning and training - Fast-paced, structured environment with clear expectations - Operates independently with support from cross-functional teams based in Canada - Regional travel required; some Canada or U.S. travel expected - Valid driver’s license, U.S. passport, and reliable transportation required Compensation and Benefits - Base salary range: $90,000 to $125,000 annually, depending on experience - Benefits include: - Health and dental coverage - Paid Time Off (PTO) - Travel and mileage reimbursement - Expense Account - Company tools and ongoing training Salary Transparency The base salary range for this role is $90,000 to $125,000 annually. Final compensation will be determined based on a variety of factors including relevant experience, education, skills, certifications, geographic location, and business needs. This range may be adjusted in the future as market conditions and organizational priorities evolve. Why You’ll Want to Work Here - Join a high-performance team that values integrity, expertise, and results - Be part of a company known for its high-quality products, long-standing relationships and technical excellence - Grow your career in a territory with high potential and marquee projects - Thrive in a culture built on structure, mutual respect, and shared success Additional Information Garibaldi Glass Industries Inc. is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws. We are also committed to providing reasonable accommodations for applicants and employees with disabilities. If you require accommodation during any part of the recruitment process, please let us know and we will work with you to meet your needs in accordance with the Americans with Disabilities Act (ADA) and Washington State Human Rights Commission guidelines. Candidates must be authorized to work in the United States. If your skills match our requirements, you may be asked to complete an online assessment. This job description is not an employment contract and may be updated as needed.

Location Designation: Fully Remote What You'll Do: • Independently conduct claim eligibility determinations and manage on-going claims for benefits through applying appropriate contractual provisions and following legal guidelines. • Proactively communicate with customers, beneficiaries, business partners, and employers, to gather information regarding eligibility for benefits. • Manage complex claims with minimal supervision, and recognize when assistance from Technical Specialist and/or Team Leader is needed. • Interpret and evaluate death investigation records (police, autopsy, toxicology, forensic investigative reports, foreign documents, medical records, etc.) against the applicable contract provisions including exclusions, limitations, material misrepresentations and fraud. • Independently refer claims to medical, legal and other Expert Resources when appropriate. • Demonstrate solid planning and organizational skills with the ability to address short and long term goals while prioritizing and addressing ongoing issues. • Consistently drive initiatives/efforts to successful and compliant outcomes. • Provide coaching to other employees as needed. • Complete all GBS and NYL required trainings within assigned timeframes. • Independently respond to high levels of call volume or other communications from customers and clients. Respond to all telephonic and email inquiries within customer service protocols in a clear, concise, empathetic and timely manner. • Embodies company’s commitment to high ethical and fair claim standards, corporate compliance, Policies and Procedures and best practices with employees. What You'll Bring: • BA/BS degree or equivalent work experience with focus in Health or Science field desired. • Forensic Science education and/or background highly desired. • Strong investigative skills; ability to gather information, analyze facts, and draw conclusions; demonstrated ability to problem solve, utilize analysis, experience and judgment to make accurate decisions. • Clear and concise and timely professional communications using all mediums. • Experience in delivering exceptional customer service. • Team oriented focus with ability to perform at the highest level. • Ability to prioritize critical objectives focusing on high impact components. • Maintains professionalism and flexibility despite conflicting demands. • Executes decisiveness even when dealing with ambiguity. • Ability to learn process and product information and adapt quickly and effectively. • Integrity, objectivity and personal accountability for own decisions and honors both internal and external commitments. • Accepts challenges and demonstrates accountability for own developmental opportunities. • Must be technically savvy with the ability to toggle between multiple applications and/ or computer monitors simultaneously. • Proficient in Microsoft Office applications (Word, Outlook). Competencies: 1. Decision Quality 2. Customer Focus 3. Communicates Effectively 4. Action Oriented 5. Optimizes Work Processes 6. Manages Complexity It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above. Pay Transparency Salary Range: $45,500-$60,000 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93716

**Position:** Business Development Representative - Lead Generation Growth **Type:** Full-Time Remote | Working Hours: U.S. Business Hours **Location:** Colombia, Mexico, Brazil **About This Opportunity:** Join a growing B2B company as their Business Development Representative and drive revenue growth through strategic lead qualification and pipeline development. Convert prospects into qualified sales opportunities while building meaningful relationships that fuel long-term business success. **What You'll Do:** • Engage inbound leads from marketing campaigns, website forms, and events with rapid response times • Conduct discovery calls to assess prospect needs, budget, decision-making process, and timeline • Execute targeted outbound prospecting campaigns using LinkedIn Sales Navigator, Apollo, and ZoomInfo • Create personalized outreach sequences combining email, phone calls, and LinkedIn messaging • Qualify leads using proven sales frameworks and document findings thoroughly in CRM systems • Schedule meetings and demos for Account Executives with properly briefed prospects • Manage early-stage leads through nurturing campaigns until they're ready for sales engagement • Maintain accurate pipeline records in Salesforce, HubSpot, or Zoho with complete opportunity documentation • Collaborate with sales teams during weekly pipeline reviews and strategy sessions • Track and report on activity metrics, conversion rates, and pipeline sourcing performance **What You Bring:** • 2+ years experience in BDR, SDR, or inside sales roles with proven quota attainment • Proficiency with CRM platforms (Salesforce, HubSpot, Zoho) and sales engagement tools • Strong track record qualifying leads through structured discovery calls and consultative selling • Experience with outbound prospecting tools and multi-channel outreach campaigns • Excellent verbal and written English communication skills with active listening abilities • Organized and metrics-driven approach with strong follow-through and persistence • Experience in B2B SaaS, professional services, or technology sales environments (preferred) • Familiarity with sales methodologies like SPIN, MEDDIC, or Challenger (preferred) • Comfortable with high-volume outreach while maintaining quality and personalization • Resilient mindset with ability to handle rejection and maintain consistent performance **Key Success Metrics:** • Discovery calls completed (10-15 per week target) • Qualified opportunities passed to Account Executives (8-12 per month) • Lead-to-opportunity conversion rates and pipeline sourcing goals • Daily and weekly activity levels (calls, emails, LinkedIn outreach) • CRM data accuracy and complete opportunity documentation **Why You'll Love This Role:** • Own the complete lead qualification function with direct impact on company growth • Work with cutting-edge sales tools and prospecting technologies • Clear performance metrics and advancement opportunities within growing sales organization • Remote flexibility with U.S. business hour collaboration and established sales processes • Opportunity to build relationships with prospects and contribute to long-term business success **Ready to drive lead generation growth?** Apply now with your BDR performance examples. #BusinessDevelopment #LeadGeneration #B2BSales #RemoteWork #Colombia