Supervisor of Utilization Management - Concurrent Review VillageCareMAX 112 Charles Street, New York, NY 10014 **MUST LIVE IN NJ/NY/CT** VillageCare is looking for a motivated RN for our Supervisor of Utilization Management - Concurrent Review opening. This role is responsible for the oversight of concurrent review and discharge planning process for members with inpatient and skilled nursing facility stays. Training, mentoring, and monitoring work process and output will be essential to this role. Some daily responsibilities will include: - Supervise staff to ensure concurrent and post reviews for inpatient acute care, skilled and long-term care facilities are completed in a timely manner. - Reconcile inpatient and SNF census daily, addressing any discrepancies. - Ensure daily assignments are completed at the close of the day. - Facilitate inpatient and discharge planning rounds on a weekly basis. - Ensure that Interqual Guidelines or other criteria adopted by the VCMAX are appropriately applied to inpatient reviews. - Review complex cases and authorizations of services with Medical Director. - In collaboration with the medical management team develop and implement projects, systems, programs, policies, and procedures. - Assist UM and Care Management Team to prepare for audits and other regulatory activities - Conducts orientation and training related to Concurrent Review Unit functions for all VCMAX staff, including the development and maintenance of training materials, in conjunction with the Training and Development team. We would like to speak to those who have a current and unrestricted New York State RN license. Bachelor's degree in Nursing required, advanced degree preferred. 2 years of utilization review experience at a Managed Care Organization or Health Plan required. Supervisory experience required. Knowledge of Medicaid and/or Medicare regulations along with ability to apply Interqual Care Guidelines will be essential to this role. URAC/CCM certifications preferred. There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from world leading carriers and competitive compensation, than we would love to speak with you! - PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care.

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewThe Design & Tools (D&T) team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower MSI Centralized Managed Support Operations to meet and exceed customer's expectations. Job Description - Implement core configuration user stories with minimal guidance. - User stories could cover service catalog, catalog items/record producers, knowledge bases/knowledge articles, notifications, assignment rules using advanced work assignment, and Service Level Agreement (SLA) configurations and workflows. - Experience delivering projects for implementing Workspaces and Now Assist - Participate in and/or lead design workshops, development, testing and deployment activities - Lead the design and implementation of ServiceNow modules, including ITSM, CSM and Custom Applications. - Ability to build ServiceNow Reports, dashboards and homepages - Ability to set up data security via control rules, domain separation - Implement integrations utilizing Integration Hub and relevant Spokes. - Good hands-on knowledge and experience with any one or more areas: JavaScript /HTML/ CSS / AJAX / Angular / Bootstrap - Experience administering a ServiceNow instance including group roles, permissions, modifications for business rules, workflows, UI pages, UI actions, UI policies. - Execute unit testing to confirm user stories meet acceptance criteria as implemented. - Troubleshoot complex platform issues and ensure a high level of reliability and user satisfaction. - Peer review of other developers’ user stories - Provide technical documentation as required - Development, management, and configuration of ServiceNow applications, modules, enhancements, product development, and some system administration tasks. - Provide coaching and guidance to junior developers on best practice approaches to implement required functionality involving technical leads as required. #LI-TK1 Basic Requirements - Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience - ServiceNow Certified System Administrator - ServiceNow Certified Application Developer - 6 to 8 years in ServiceNow configuration and development experience - Minimum 5 years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool - Experience delivering projects for implementing Workspaces and Now Assist - Excellent interpersonal skills and effective communication skills are necessary to be able to translate technical information to non-technical audiences - Energetic self-starter able to work independently in a fast-paced environment - High sense of ownership, responsibility, and commitment to quality - Proven ability to manage multiple tasks and shifting deadlines - Effective organization, collaboration, planning, problem-solving, and analytical skills Travel RequirementsNone Relocation ProvidedNone Position TypeExperienced Referral Payment PlanNoEEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

• Document current and future-state HR processes and align them to ServiceNow capabilities • Offer expertise on best practices to support the implementation of scalable solutions across HRSD modules, including Lifecycle Events, Employee Center Pro, Case and Knowledge Management, and Employee Relations • Collaborate with HR stakeholders to gather functional requirements and define solution objectives • Create mock-ups and example outputs to guide design discussions and align expectations • Translate business requirements into clear, actionable user stories and functional specifications • Work closely with implementers and platform teams to ensure accurate and timely delivery

Make a difference. Be happy. Grow your career. Key Responsibilities The Senior Engagement Manager will have the following responsibilities, which include but are not limited to: - Provides excellent, professional client service at all times, tailoring consulting approach to the type of engagement and aligning services with the goals of the company - Lead projects with a goal of delivering on time, on budget, and with great outcomes - Monitor overarching project health; identify, mitigate, or escalate issues as needed - Develop and maintain detailed project plan, communication plan, and risk/decision trackers - Define, manage, and adhere to project scope - Use, update, and customize client and Nordic-provided tools throughout project life cycle - Develop Nordic ServiceNow deployment methodology, tools, templates, and collateral - Actively partner with other members of the ServiceNow team to create new offerings, services, and go-to-market strategies - Create polished project deliverables and communications - Present with confidence and well-polished demeanor; facilitate executive-level meetings - Manage meetings effectively; prepare agendas and goals, take notes, track follow ups - Produce regular status reports; perform project close, lessons learned, and knowledge transfer - Coordinates activities with the ServiceNow Team: Executive Partners, Delivery Assurance Partners, Client Services Managers, SDMs, etc. - Improve upon existing infrastructure, provide strong technical support, problem-solving and develop strategies to prevent future problems - Work with PMO to interview and identify project team members, as needed - Manage, coach, and mentor team, resolve conflicts, maintain positive team morale, and deliver direct and timely feedback based upon project work and performance - Provide support to the PMO in keeping Nordic ERP content, project tools, standards and templates updated, organized, and in alignment with current best practices - Assist with communicating best practices and PMO content to other project managers - Participates in Discussions and Decision-Making regarding Project Standards, Quality Improvement and Change Management - Advise internal team members to continually enhance processes and workflows to improve business operations, client experience, and operational efficiency - Respond to client requests in a professional manner using established methods and escalation processes, and documenting and retaining records of all meetings and/or education sessions - Work on projects that may be assigned on an ad hoc basis and may assist in other initiatives as necessary, directed, assigned, or requested Skills and Experience - Bachelors’ degree required - Minimum of 10 years of progressive, professional experience; professional services or consulting experience required - Active ServiceNow Certified System Administrator Certification required - Knowledge and experience with ServiceNow’s methodologies and best practices required - Prior experience implementing, training, or supporting ServiceNow SPM, ITSM, ITAM, or CMDB required - Prior experience managing projects and project teams - PMP Certification or at least 10 years of experience in full project life cycle planning, monitoring, controlling, and closing - Excellent communication skills, written and verbal - Able to balance urgent, short-term needs with strategic, long-term priorities - Exhibits strength in relating to people, including the ability to deliver feedback and inspire and motivate others to succeed - Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines - Proven ability to work effectively with all levels of an organization, as well as with diverse candidates, consultants, and client bases - Able to balance urgent, short-term needs with strategic, long-term priorities - Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacts well under pressure - Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets - Must demonstrate and embody Nordic’s maxims Additional Details - Travel up to 50% of the time, or as practice and client needs dictate. #LI-AH2 Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.