• Maintain/develop constructive and cooperative working relationships with clients over time. • Confer with clients by telephone to provide or obtain information including updating account statuses, consumer contact information, or other additional information relating to the collection of debts. • Strive to respond to client inquiries received within the same business day. • Keep records of client interactions, recording details of inquiries, complaints, or comments, as well as actions taken within the system. • Check to ensure that appropriate changes were made to resolve client concerns or inquiries. • Promptly refer unresolved client inquiries to designated departments for further investigation/review. • Promptly process itemized bill requests and utilize WebNow for obtaining/processing disputes, when applicable. • Send notification to the client of final bill requests, balance/payment verifications, disputes, and instances of fraud and/or identity theft and follow up on responses received. • Post direct payments. • Access client websites when applicable to assist with consumer resolutions. • Process monthly client statements providing payment details and invoice to clients and reconcile any disputes. • Participate in audits, client visits, external client meetings, conference calls and summits, as necessary. • Ensure all process and procedure documentation are kept current. • Client Services must adhere to and be compliant with FDCPA, FCRA, FACTA, Regulation E, HIPAA, TCPA and other applicable federal, state, and local laws as well as company policies and procedures. • Abide by all policies as outlined within Revco Solutions Employee Handbook.

Spieldenner Financial Group is a part of one the fastest-growing insurance organizations in the country. Our most important focus areas include getting agents paid quickly, keeping costs minimal, and giving agents the training and support needed to achieve success. Job Duties: Setting Appointments: 6-8 hours per week: reaching out to potential clients that have previously requested coverage with our company and scheduling a time to meet with them to discuss their mortgage protection coverage. Research: 4-5 hours per week: digging into the information the client provided in order to customize options to meet their financial need in the case of a death or disability. Meeting with Families: 2 days per week: meeting with clients either virtually or in-person (the choice is yours) to present their options, discuss the details of the coverage, and help them apply for coverage. Administrative: 2 hours per week: following up with insurance carriers to facilitate client applications through underwriting Qualifications: We are looking for coachable, challenge-seeking, self-disciplined individuals with a growth mindset: Skill set isn’t everything for this position. What We Do: We serve people: Every week, we sit with our clients (in person or virtually) and take a deep dive into their financial situation. We protect our clients: We partner with top-rated insurance companies to customize a plan that provides a personalized solution that will protect their largest asset: the ability to make an income. We grow : We are a personal development company that just happens to sell insurance. We strive to make a generational impact in the lives of our clients, our agents, and our community! What Sets us Apart: We maintain a people-first mentality that starts and ends with our agents. Our unparalleled benefits and connections within the insurance industry ensure that our agents have the resources they need to excel inside and outside of work If you feel this might be the home you have been looking for. Click APPLY! Commissions as a New Agent: This position is a commission-only based sales position. The average commission on a mortgage protection product is approximately $600 per family you protect. Our expectation is that a full-time agent will sell 5 to 10 mortgage protection plans per week. In addition to mortgage protection, we also have a selection of premium financial products to help people save for retirement or protect their current retirement accounts (e.g. 401k's and IRA's) from losing money in the stock market. We have extensive training on how these products work and how to sell them. In addition to uncapped commission, we have a competitive bonus structure program along with incentive trips agents/managers can qualify for based on their individual and team results. ***No agent’s success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work.

• Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns. • Use multiple online systems and support tools to effectively resolve tickets. • Resolve assigned tickets accurately and in a timely manner. • Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly. • Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience. • Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times • Complete client bulk action requests as they come in or when they are assigned out by a manager or lead. • Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms. • Monitor and assist in team messaging platforms to assist fellow agents with inquiries. • Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ. • Have knowledge of and assist clients with phone migrations. • Support as appropriate with escalated cases • Staff after hour support for on-call Holidays as needed.

Job DetailsJob Location: Anywhere in South Carolina - SCPosition Type: Full TimeEducation Level: Bachelor DegreeTravel Percentage: Road WarriorJob Shift: Rotating ShiftSummary The role of a Family Services Coordinator III (FSC III) is a crucial and hands-on position that involves providing on-site support to advocate for organ and tissue donation. This role serves as a compassionate bridge between individuals in need of life-saving organs and the generous donors who can offer the gift of life. The FSC III plays a pivotal role in guiding and supporting families through the organ and tissue donation process, a journey that can be emotionally challenging. One significant aspect of the FSC III’s responsibility is to contribute to the training and development of Family Service skills among SHSC staff. By sharing their expertise and experiences, the DA III helps enhance the organization's ability to provide compassionate and effective support to donor families during a profoundly sensitive time. The FSC III will also serve the organization as Administrator on Call, providing immediate supervision for the daily operations of Family Services within SHSC's designated service area. **This position can be located anywhere in South Carolina** Essential Duties & Responsibilities 1. On-Call Response: Provide prompt and extensive on-call response to potential organ and tissue donation referrals within the designated service area (DSA). 2. Family Support: Take responsibility for on-call functions and offer comprehensive support to the donor family throughout the donation process. This includes effective communication and collaboration with SHSC staff, Administrators on Call (AOCs), physicians, and hospital personnel to plan and initiate donation conversations. 3. Family Dynamics: Assess family dynamics and work closely with the hospital team to advocate for brain death testing when necessary. Develop plans for donation conversations. 4. Advocacy: Passion for organ donation and transplantation, maintains a genuine commitment to making a difference in the lives of those in need. 5. Clinical: Fundamental understanding of situations where brain death and the withdrawal of life-sustaining treatment are likely to occur. This knowledge is essential for determining donor suitability at a basic level. 6. Authorization Facilitation: Lead the authorization process for potential organ and tissue donor families. Furnish the necessary information required to secure authorization for donation or explain the donation process while advocating for registered donors. 7. Medical History Review: Review the patient's current and past medical history, collect accurate medical and social history, and collaborate with the Administrator on Call (AOC) to determine suitability for organ donation. 8. Hospital Relationships: While on-site, establish and nurture relationships with hospital staff, offer support, address queries, and represent SHSC positively. 9. Effective Communication: Ensure effective communication and strong collaboration with donor families, hospital personnel, physicians, and other SHSC staff. 10. Support for Donor Families: Provide ongoing support to Donor Families, Next of Kin (LNOK), and Authorizing Individuals throughout and after the donation process, as required. 11. FPA Opposition Response: Confidently handle situations where there is opposition to donation (FPA Opposition) by assisting hospital and SHSC staff in implementing the FPA Opposition Algorithm. 12. Flexible Schedule: Demonstrate flexibility in managing an unpredictable work schedule, including participation in a rotating call schedule, to provide 24/7 response services for patient referrals in the OPO's Designated Service Area (DSA) hospitals. This includes availability during nights, weekends, and holidays. 13. Donor Family Inquiries: Appropriately respond to calls and inquiries from donor families with concerns or questions. Refer donor families to relevant community resources, provide SHSC materials and information, and direct them to the Donor Family Services (DFS) Aftercare Advocate for further assistance. 14. Transition Support: In collaboration with the DFS Aftercare Advocate, provides a seamless transition for donor families from in-hospital family support services to the Aftercare Program. This includes communicating and documenting family information, legacy items provided, and tributes performed while in the hospital. 15. Donor Family Engagement: Collaborate with Donor Family Services to help plan and participate in donor family events, memorials, and celebrations. 16. Preceptor/Training: Provides guidance, instruction and mentorship to new Donation Advocates, as well as SHSC employees outside the Family Service Department. 17. Quality Projects: Ability to plan, execute, and manage projects aimed at improving the quality of organ donation processes and procedures. This involves skills related to project management, data analysis, process improvement, and quality assurance. 18. Advanced Communication: Ability to engage in and facilitate complex and nuanced discussions, especially in situations where sensitivity, diplomacy, and expert communication are required. Capability to handle challenging or other heightened conversations related to organ donation, such as First Person Authorization Opposition, blocked conversations or other concerns of healthcare professionals or potential donor families. 19. Administrator on Call: In charge of on-call duties and providing immediate supervision for the daily operations of Family Services related to organ donation within SHSC's designated service area. This role encompasses various responsibilities such as staff allocation, resource management, communication coordination with on-site personnel, collaboration with fellow members of the SHSC team and external partners, adherence to regulatory policies, and ensuring the successful outcome of every donor case during their designated shift. 20. On Call Duty: Serves on a rotating call schedule to provide 24/7 resource support to the Donation Advocates, or other SHSC staff that respond to patient referrals in our Designated Service Area (DSA) hospitals. 21. Other Duties: Perform additional duties as assigned.QualificationsQualifications, Education & Experience Education: Bachelor's degree is a minimum requirement. Experience: A minimum of one year of experience in the medical or healthcare field, sales, and marketing is preferred. Other advocacy or professional experience will also be considered. Greater than 2 years of OPO experience is preferred. Communication and Organization: Proficiency in exceptional communication and organizational skills is mandatory. Passion: A strong passion for the cause of organ donation and transplantation is essential. Diverse Communication: The ability to professionally communicate, both in written and verbal forms, with diverse constituencies, including families, medical professionals, healthcare leadership, and law enforcement representatives, is vital. Public Speaking: Comfort with public speaking and delivering influential presentations to a variety of key audiences as a subject matter expert on organ and tissue donation is required. Driver's License: A valid state driver's license is a prerequisite. Language Skills: Ability to read, write, and speak Spanish is a plus. Equivalent Education and Experience: An equivalent combination of education and experience may be considered.