• Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns. • Use multiple online systems and support tools to effectively resolve tickets. • Resolve assigned tickets accurately and in a timely manner. • Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly. • Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience. • Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times • Complete client bulk action requests as they come in or when they are assigned out by a manager or lead. • Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms. • Monitor and assist in team messaging platforms to assist fellow agents with inquiries. • Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ. • Have knowledge of and assist clients with phone migrations. • Support as appropriate with escalated cases • Staff after hour support for on-call Holidays as needed.

Job DetailsJob Location: Anywhere in South Carolina - SCPosition Type: Full TimeEducation Level: Bachelor DegreeTravel Percentage: Road WarriorJob Shift: Rotating ShiftSummary The role of a Family Services Coordinator III (FSC III) is a crucial and hands-on position that involves providing on-site support to advocate for organ and tissue donation. This role serves as a compassionate bridge between individuals in need of life-saving organs and the generous donors who can offer the gift of life. The FSC III plays a pivotal role in guiding and supporting families through the organ and tissue donation process, a journey that can be emotionally challenging. One significant aspect of the FSC III’s responsibility is to contribute to the training and development of Family Service skills among SHSC staff. By sharing their expertise and experiences, the DA III helps enhance the organization's ability to provide compassionate and effective support to donor families during a profoundly sensitive time. The FSC III will also serve the organization as Administrator on Call, providing immediate supervision for the daily operations of Family Services within SHSC's designated service area. **This position can be located anywhere in South Carolina** Essential Duties & Responsibilities 1. On-Call Response: Provide prompt and extensive on-call response to potential organ and tissue donation referrals within the designated service area (DSA). 2. Family Support: Take responsibility for on-call functions and offer comprehensive support to the donor family throughout the donation process. This includes effective communication and collaboration with SHSC staff, Administrators on Call (AOCs), physicians, and hospital personnel to plan and initiate donation conversations. 3. Family Dynamics: Assess family dynamics and work closely with the hospital team to advocate for brain death testing when necessary. Develop plans for donation conversations. 4. Advocacy: Passion for organ donation and transplantation, maintains a genuine commitment to making a difference in the lives of those in need. 5. Clinical: Fundamental understanding of situations where brain death and the withdrawal of life-sustaining treatment are likely to occur. This knowledge is essential for determining donor suitability at a basic level. 6. Authorization Facilitation: Lead the authorization process for potential organ and tissue donor families. Furnish the necessary information required to secure authorization for donation or explain the donation process while advocating for registered donors. 7. Medical History Review: Review the patient's current and past medical history, collect accurate medical and social history, and collaborate with the Administrator on Call (AOC) to determine suitability for organ donation. 8. Hospital Relationships: While on-site, establish and nurture relationships with hospital staff, offer support, address queries, and represent SHSC positively. 9. Effective Communication: Ensure effective communication and strong collaboration with donor families, hospital personnel, physicians, and other SHSC staff. 10. Support for Donor Families: Provide ongoing support to Donor Families, Next of Kin (LNOK), and Authorizing Individuals throughout and after the donation process, as required. 11. FPA Opposition Response: Confidently handle situations where there is opposition to donation (FPA Opposition) by assisting hospital and SHSC staff in implementing the FPA Opposition Algorithm. 12. Flexible Schedule: Demonstrate flexibility in managing an unpredictable work schedule, including participation in a rotating call schedule, to provide 24/7 response services for patient referrals in the OPO's Designated Service Area (DSA) hospitals. This includes availability during nights, weekends, and holidays. 13. Donor Family Inquiries: Appropriately respond to calls and inquiries from donor families with concerns or questions. Refer donor families to relevant community resources, provide SHSC materials and information, and direct them to the Donor Family Services (DFS) Aftercare Advocate for further assistance. 14. Transition Support: In collaboration with the DFS Aftercare Advocate, provides a seamless transition for donor families from in-hospital family support services to the Aftercare Program. This includes communicating and documenting family information, legacy items provided, and tributes performed while in the hospital. 15. Donor Family Engagement: Collaborate with Donor Family Services to help plan and participate in donor family events, memorials, and celebrations. 16. Preceptor/Training: Provides guidance, instruction and mentorship to new Donation Advocates, as well as SHSC employees outside the Family Service Department. 17. Quality Projects: Ability to plan, execute, and manage projects aimed at improving the quality of organ donation processes and procedures. This involves skills related to project management, data analysis, process improvement, and quality assurance. 18. Advanced Communication: Ability to engage in and facilitate complex and nuanced discussions, especially in situations where sensitivity, diplomacy, and expert communication are required. Capability to handle challenging or other heightened conversations related to organ donation, such as First Person Authorization Opposition, blocked conversations or other concerns of healthcare professionals or potential donor families. 19. Administrator on Call: In charge of on-call duties and providing immediate supervision for the daily operations of Family Services related to organ donation within SHSC's designated service area. This role encompasses various responsibilities such as staff allocation, resource management, communication coordination with on-site personnel, collaboration with fellow members of the SHSC team and external partners, adherence to regulatory policies, and ensuring the successful outcome of every donor case during their designated shift. 20. On Call Duty: Serves on a rotating call schedule to provide 24/7 resource support to the Donation Advocates, or other SHSC staff that respond to patient referrals in our Designated Service Area (DSA) hospitals. 21. Other Duties: Perform additional duties as assigned.QualificationsQualifications, Education & Experience Education: Bachelor's degree is a minimum requirement. Experience: A minimum of one year of experience in the medical or healthcare field, sales, and marketing is preferred. Other advocacy or professional experience will also be considered. Greater than 2 years of OPO experience is preferred. Communication and Organization: Proficiency in exceptional communication and organizational skills is mandatory. Passion: A strong passion for the cause of organ donation and transplantation is essential. Diverse Communication: The ability to professionally communicate, both in written and verbal forms, with diverse constituencies, including families, medical professionals, healthcare leadership, and law enforcement representatives, is vital. Public Speaking: Comfort with public speaking and delivering influential presentations to a variety of key audiences as a subject matter expert on organ and tissue donation is required. Driver's License: A valid state driver's license is a prerequisite. Language Skills: Ability to read, write, and speak Spanish is a plus. Equivalent Education and Experience: An equivalent combination of education and experience may be considered.

Overview We are seeking a Remote Client Support Coordinator in the Las Vegas area to assist clients with travel planning and reservation coordination. This position focuses on providing timely support and ensuring all travel details are accurate. In this role, you will act as a primary point of contact for clients, assisting with questions, coordinating travel arrangements, and providing ongoing support before, during, and after travel. This position is ideal for individuals who enjoy building relationships, communicating clearly, and helping others create meaningful travel experiences. This opportunity offers flexible, remote work with access to training, tools, and mentorship. Prior experience in travel or customer service is helpful but not required. Key Responsibilities - Serve as a main point of contact for client communication via email, phone, and messaging - Assist clients with planning and organizing travel arrangements including accommodations, cruises, and vacation packages - Respond to inquiries with accurate, timely, and helpful information - Support clients with reservation coordination, confirmations, and itinerary updates - Research destinations, resorts, and travel options to match client preferences - Maintain organized records of client details and bookings - Provide pre-travel guidance and follow-up support after trips - Collaborate with suppliers and booking platforms to ensure accuracy and quality service Qualifications - Strong communication and interpersonal skills - Ability to stay organized and manage multiple client requests - Comfortable working independently in a remote environment - Attention to detail and problem-solving mindset - Basic computer and internet navigation skills - Customer service, hospitality, or travel experience is a plus (not required) What We Offer - Flexible remote schedule - Access to training, tools, and ongoing mentorship - Supportive team environment - Opportunity to build professional skills in customer relations and travel planning - Performance-based earning potential with no cap Ideal Candidate This role is a great fit for individuals who: - Enjoy helping others and creating positive experiences - Have an interest in travel, hospitality, or event planning - Are self-motivated and dependable - Want a flexible opportunity that can grow over time Additional Information This is a remote, independent contractor opportunity with flexible hours. Candidates should be authorized to work in their country of residence.

We are seeking a detail-oriented and client-focused Client Support Liaison (CSL) to join our Core Tax team. In this role, you will serve as a primary point of contact for clients on non‑technical matters, supporting them through document coordination, technology tools, and ongoing communication. You will also work closely with Partners and Managers to streamline processes, ensure timely delivery of tax work, and support internal operations such as billing, reporting, and data management. If you thrive in a fast-paced environment, enjoy helping clients, and excel at managing details and deadlines, this is an excellent opportunity to contribute to a high-impact team. What You’ll Do Client Support & Communication - Serve as a primary contact for clients on non‑technical questions. - Request, track, and organize supporting documents. - Follow up on engagement letters, consents, and e-file forms. - Assist clients with Suralink, TaxCaddy, SafeSend, and other tax technology tools. - Act as an additional point of contact for technical matters as needed. Partner/Manager Assistance - Roll Axcess tax returns and engagement binders. - Save and organize documents in Engagement, SP Binders, and GFR. - Assist with extension preparation and identify bottlenecks in aging returns. - Prepare PBC and Open Items Lists. - Assist with e-file rejections and schema errors. - Submit engagement letters and create new returns in CCH Axcess. - Prepare TEAFs and submit POAs. - Support billing by generating WIP reports. - Assist in researching IRS notices and drafting responses. - Gather financials for quarterly estimates and coordinate with Partners on required client estimations. Reporting & Technology Support - Support due date reporting. - Analyze data using Excel (Pivot Tables, VLOOKUP, etc.). - Create custom reports as needed. - Manage client accounts in Suralink and TaxCaddy. - Review incoming client documents and determine readiness for tax preparation. - Publish tax returns and documents to Suralink/TaxCaddy. What You Bring - Proficiency with Microsoft Office software, especially Excel. - Quickly learn and adapt to new software platforms, ensuring efficient support for clients and internal teams - Strong communication, organizational, and technical skills are essential, along with the ability to adapt to deadlines and proactively solve problems. - Ability to thrive and adapt in a fast-paced, dynamic environment. - Integrity, dependability, and trustworthiness are required. Education & Experience - Minimum Education: High school diploma or equivalent. - Experience: - 5+ years in a client service–driven environment. - Administrative experience required. - Experience in a tax firm is preferred but not required. What you can expect from us: - Our shared values that foster inclusion and belonging including uncompromising integrity, collaboration, trust, and mutual respect - The opportunity to innovate and do work that motivates and engages you - A collaborative environment focused on enabling you to further your career growth and continuous professional development - Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing - Flexibility to do impactful work and the time to enjoy your life outside of work - Opportunities to connect and learn from professionals from different backgrounds and with different cultures Benefits Information: Cherry Bekaert cares about our people. We offer competitive compensation packages based on performance that recognize the value our people bring to our clients and our Firm. The salary range for this position is included below. Individual salaries within this range are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate’s work experience, education, knowledge, skills, and geographic location. In addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection. Pay Range: $24.98-$37.12 About Cherry Bekaert Cherry Bekaert, ranked among the largest assurance, tax and advisory firms in the U.S., serves clients across industries in all 50 U.S. states and internationally. For more details, visit https://www.cbh.com/disclosure/ Cherry Bekaert provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, citizenship status, protected veteran status, disability status, or any other category protected by applicable federal, state or local laws. https://careers.cbh.com/legal-disclosures/ contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.   Candidates must demonstrate eligibility to work in the United States. Cherry Bekaert will not provide work sponsorship for this position. Cherry Bekaert LLP and Cherry Bekaert Advisory LLC are members of Allinial Global, an accountancy and business advisory global association. Visit us at  https://careers.cbh.com/ and follow us on LinkedIn, Instagram, Twitter and Facebook.  © 2026 Cherry Bekaert. All Rights Reserved.