• Facilitate and oversee course administration taskings for over 900 students each month, supporting an average of 4,500 student registration and course administrative actions in CSOD or via email. • Candidates must be proficient or willing to learn the following Cornerstone OnDemand (CSOD) functions, including student registration requests, student holds, waitlist inquiries, prerequisite requirements, roster reconciliation, and graduation completions using manual processes in tandem with BOT assistance designed for our operational environment. Additional responsibilities include course material distribution, processing completion data for retroactive courses in CSOD, records & retention procedures using SharePoint, and shared mailbox triage. • Be proficient or willing to learn back-end administration of CSOD, which may include creating or cancelling “Events” (e.g., event IDs, course descriptions) and “Sessions” (e.g., dates, times, seat quotes). • Create and send mass “Login Information” and “Final Roster” communications to the Acquisition Workforce (AWF) in collaboration with the HSAI Training Operations Manager, Contracting Officer’s Representative (COR), and the HSAI contracting team using Microsoft Outlook Templates. • Understand the basics of Microsoft Teams, as it is the office’s virtual classroom platform; supporting courses under the HSAI Instructional Technologist may be required. • Have a working knowledge of Microsoft Teams, Outlook, Excel, Word, and SharePoint is essential to this role.

• Responsible for performing specialized maintenance and operation of mobile network systems. • Perform specialized-level maintenance and operation of network elements and services within scope. • Analyze and execute configuration requests (MOP), resolve medium- and high-complexity issues, and handle corrective tickets for network elements within scope. • Perform acceptance testing of new network elements and new services (ATP and PQR) — deploy, manage, and troubleshoot network devices in virtual environments. • Ensure, together with the monitoring team, the deployment and proper functioning of monitoring integrations. • Provide support and manage the deployment and activation of engineering projects. • Support the engineering team with occasional validations in the TIM Lab for solutions or equipment within the network scope. • Analyze and resolve failures related to configurations implemented and provide support for network faults detected in normal production. • Provide occasional support to the network monitoring team and the Innovation Labs area. • Work on-call and in emergency shifts according to the area schedule. • Execute scheduled activities within the maintenance window (between 22:00 and 07:00). • Develop scripts and processes for automation to increase efficiency and reduce task execution time.

• Lead and support a team of 5–25 field service technicians across the Midwest region. • Coach and develop technicians through ride-alongs, check-ins, and real-time support. • Balance schedules, priorities, and coverage to meet service commitments. • Partner with grocery stores, big box retailers, and home improvement leaders. • Handle escalations with professionalism and calm decision-making. • Reinforce safety, quality, and high standards in the field. • Build trust with your team and customers through clear communication and follow-through.

• Provides integrated support across stakeholders (providers, clinical staff, hospital administration, pharmacy, vendors) and throughout the outpatient specialty pharmacy program continuum of care. • Responsible to ensure that the Specialty pharmacy is delivering "exceptional care," to all of their patients. • Also responsible for proactively identifying growth opportunities for the specialty pharmacy program and building cost benefit analysis to determine initial viability. • Provides day to day oversight of all pharmacy patient liaisons that will be integrated within clinics covering multiple specialties including but not limited to MS, Oncology, Pediatrics, Pulmonology, Rheumatology, Transplant, and Infectious Diseases. • The liaisons are responsible for patient benefits investigation, prior authorization, and monitoring patient medication adherence to ensure that patients can seamlessly access their outpatient prescriptions. • The Director of Operations will manage all aspects of Shield's day to day operations with hospital partners and is responsible for the overall financial performance within assigned health system partners. • This individual will be responsible for coordinating with pharmacies, administrative, and clinical leadership to develop, implement, and monitor performance on growth initiatives while maintaining excellent patient and clinician satisfaction scores.