The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary The Technical Support Representative is a resident expert on the Customer Support team whose knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are master troubleshooters and follow consistent, logical steps to identify/replicate issues, isolate causes and report back to clients on resolution. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other programming and documentation projects as required. The Technical Support team partners with the Customer Support team in maintaining a “Customer Focused” environment, partnering with our stakeholders to achieve the highest customer lifetime value and satisfaction. What Your Impact Will Look Like - Field complex/escalated issues for high value or critical clients - Work directly with clients to understand issues, document in a case, and work towards resolution. - Uphold SLA’s regarding responsiveness on individual cases. - Serve as an escalation point for Customer Support Representatives and be the resident product subject matter expert for a specific product suite/team. - Taking ownership of technical issues and working with our Engineering and product groups to resolve more advanced issues when necessary. - Validate and identify product bugs and be able to document the expected behaviors for resolution. - Coordinate teams, set up client troubleshooting sessions, and provide written and verbal recaps. - Resolving escalated customer complaints, especially when technical in nature, without the need for team lead or managerial intervention. - On-call support - Help train more junior members/ customer support representatives on our software and processes - Updating the ticket tracking system to provide an accurate, and current, status of support issues. - Creating Knowledge Base articles to expand the knowledge for handling support issues. - Ability to troubleshoot issues ranging from simple single failures to complex multi-factored problems. You Will Love This Job If You Have - Ambitious, self-driven and an enthusiastic approach to problem-solving. - Strong client communication skills, exhibits patience and grace in high stress (eg system down) situations to de-escalate to chart a path towards resolution. - 1 year experience providing technical support for cloud-based software or services. - Able to convey complex technical issues to other experts, as well as technical novices. - You’ve used ticketing systems such as Zendesk, JIRA, Salesforce or other. - You have a technical degree in Computer Science or equivalent experience (2+ yrs.). Good to have but not mandatory if: - You have relational database experience (MSSQL & PostgreSQL preferred). - You have experience with administering windows desktops, servers and embedded systems - You have enterprise SaaS or web-hosted software knowledge. - You have experience with streaming/video playback - You have experience with Github, CI / CD, software deployment. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. - A few culture highlights include – Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. - We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact - We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

SHIFT: Your new hire training will take place Monday-Friday, 8:00am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. Shift bid schedule is based on business need. Must be open & flexible to work any hours 8am EST to 9:00pm EST & will also involve Saturday hours. What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Job Summary Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. Responsibilities The Customer Care Representative operates as a “Universal Agent”, who is able to meet the needs of our customers throughout the entire order placement lifecycle. Ultimately, qualified candidates, will be responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. - Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies while having sincere interest in the speaker - Ability to handle high call volumes consistently throughout the workday that range in complexity and sensitivity while maintaining composure with customers - Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed - Operate company provided hardware and navigate multiple computer programs throughout the day to address customer's concerns - Consults with Supervisor or Team Lead on complex and unusual problems - Adhere to business processes to ensure all work is being done compliantly and in accordance with regulatory standards - Navigate multiple systems and consult with internal resources to provide order status updates to achieve first time call resolution - Interpret the meaning of insurance terminology, plans and documentation and explain what it means in an easy-to-understand way - Explain our products and offerings to our customers to ensure compatible with customer conditions - Identify and communicate appropriate next steps and expectations to customers based upon system messaging, insurance requirements, and order placement process - Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times Qualifications - High school diploma, GED or equivalent, or equivalent work experience, preferred - 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized - Previous experience working in a remote/work from home setting is preferred - Prior experience working with Microsoft Office is preferred - Prior experience working with order placement systems and tools preferred - Customer service experience in prior healthcare industry preferred - Root cause analysis experience preferred - Familiarity with call-center phone systems preferred - Excellent Phone Skills with a focus on quality - Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA What is expected of you and others at this level - Applies acquired job skills and company policies and procedures to complete standard tasks - Works on routine assignments that require basic problem resolution - Refers to policies and past practices for guidance - Receives general direction on standard work; receives detailed instruction on new assignments - Consults with supervisor or senior peers on complex and unusual problems REMOTE DETAILS: You will work from home, full-time. As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable. - If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity. Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming. Upload speed of (10Mbps – Recommended) Ping Rate Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future. Anticipated hourly range: $15.75/hr. - $18.50/hr. Bonus eligible: NO Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: 5/17/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

Job Title: Customer Service Rep – Automotive (Remote) Job Description JOB DESCRIPTION The Customer Service Rep – Automotive (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you! As a remote Customer Service Rep – Automotive, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Rep – Automotive working from home, you will: - Provide inbound customer support using a call flow guide - Help customers resolve basic technical issues - Track, document, and retrieve information in databases - Offer additional products and/or services - Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep – Automotive (Remote) role include: - 6 months of customer service experience - Open availability - A high school diploma or GED - A quiet, distraction-free environment to work from in your home - Proficiency in fast-paced multi-tasking - Eagerness to learn new technologies - Strong computer navigation skills and PC knowledge - A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) - High Speed internet (no wireless/hotspots or satellite) and a smartphone - Must reside in the United States and have a valid U.S. address for residence WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: - The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. - DailyPay enrollment option to access pay "early," when you want it - Paid training and performance-based incentives - Lucrative employee referral bonus opportunities - Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more - Health and wellness programs with trained partners to help promote a healthy you - Mentorship programs that support your rewarding career journey - Work-from-home convenience - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support - Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” JOB AVAILABILITY We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply. #wfh #wah Location: USA, OH, Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

We are seeking a dependable and service-driven Customer Support Representative to assist clients by providing timely responses, clear communication, and organized follow-through. This fully remote role is ideal for someone who enjoys helping others, solving problems, and delivering a positive customer experience in a structured environment. In this position, you will serve as a key point of contact for client questions, updates, and coordination. Youll work within established systems and processes to ensure every interaction is professional, accurate, and supportive. What Youll Do: - Respond to customer inquiries via email and messaging platforms - Provide accurate information, updates, and next steps - Assist with scheduling, confirmations, and general coordination - Document interactions and maintain organized client records - Follow up on outstanding requests to ensure completion - Deliver friendly, professional service in every interaction What Were Looking For: - Strong written and verbal communication skills - Customer service or client-facing experience preferred (not required) - Comfortable working independently in a remote setting - Detail-oriented and able to manage multiple tasks - Tech-comfortable and quick to learn new systems - Reliable with strong time management skills - Must be a citizen of the US, UK, LATAM, Spain, or Australia Why This Role Stands Out: - 100% remote flexibility - Structured training and clear systems provided - Supportive team environment - Opportunity for long-term growth