Job Description Senior Manager, Investor Services (AML/KYC & Transfer Agency) Service Line: Fund Solutions Location: Luxembourg Schedule: 40 hours per week, Onsite/Hybrid Job Summary We are seeking an experienced, commercially minded Senior Manager to strengthen Investor Services operations across Luxembourg and CSC's broader European hub. This role provides operational leadership across Investor AML/KYC, Transfer Agency (TA), and asset due diligence, with a strong focus on regulatory compliance, governance, and service delivery excellence. You will drive performance through KPI/SLA management, continuous improvement, and effective risk oversight. You will also develop high-performing teams and serve as a key escalation point for complex investor and regulatory matters. Key Responsibilities - Lead day-to-day oversight of Investor AML/KYC, Transfer Agency, and asset due diligence operations across Luxembourg and the European hub, ensuring consistent service quality and control execution - Ensure investor onboarding, ongoing monitoring, screening, and due diligence processes align with Luxembourg and EU AML/CFT requirements, CSSF expectations, and internal policies and procedures - Act as escalation point for complex investor files, high-risk cases, exception handling, and operational/compliance incidents; ensure timely resolution and clear audit trails - Own operational performance management through KPIs, SLAs, quality metrics, and capacity planning; identify trends and drive measurable improvements in timeliness, accuracy, and client outcomes - Produce and present operational, risk, and compliance reporting to senior management and relevant governance forums; provide clear insights and actionable recommendations - Maintain strong governance and audit-readiness by driving periodic risk assessments, QA reviews, control testing, documentation standards, and effective issue remediation - Partner with Compliance, Legal, Risk, and Business teams to anticipate regulatory change impacts (Luxembourg/EU) and implement proactive enhancements to controls and processes - Lead continuous improvement and automation initiatives (process re-engineering, workflow optimization, tool/system enhancements) to improve efficiency and scalability while maintaining regulatory rigor - Lead, coach, and develop people managers and team members; strengthen a risk-aware, client-focused culture through performance management, training, and succession planning - Build and maintain effective relationships with internal stakeholders, fund managers, investors, counterparties, and external providers; support regulatory discussions, audits, and inspections as required Required Qualifications - Experience working in a Fund Manager is highly advantageous - Significant experience in Investor Services within fund administration, including AML/KYC and Transfer Agency operations and oversight - Strong working knowledge of Luxembourg and EU regulatory expectations related to AML/CFT and investor due diligence, with the ability to translate requirements into effective operational controls - Demonstrated leadership experience, including team management, coaching, and building high-performing, compliant operations - Proven ability to manage performance through KPIs, SLAs, operational reporting, and continuous improvement delivery - Strong risk and control mindset with experience supporting audits, regulatory reviews, and governance committees - Excellent stakeholder management and communication skills, including confidence engaging with senior leaders, clients, and investors - Fluency in English Preferred Qualifications - Experience operating in a multi-country or regional operating model (European hub environment) - Familiarity with Luxembourg funds landscape (e.g., UCITS, AIFs) and related servicing models - Experience with workflow optimization and automation initiatives within TA/AML operating environments (e.g., process redesign, tooling upgrades) About Us At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years. CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses. - CSC is a great place to work with smart and dedicated people. - We have been voted a Top Workplace every year since 2006. - We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals. - Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance. - CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more. When applying for this role, please note that additional background checks may be carried out and an original of your criminal record (n*3) may be requested as evidence of integrity justified with regard to the specific needs of the position to be filled. About the Team At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions. - CSC is a great place to work with smart and dedicated people. - We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work. - We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. - Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. - CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. - As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. The Executive Director (ED) is a high-impact, mission-driven General Manager responsible for driving the P&L, operational, and clinical performance of the firsthand model across their state. The ED fosters a culture of firsthand Values-driven innovation, collaboration, and deep community engagement to achieve the firsthand mission of delivering life-changing outcomes to individuals with serious mental and physical illness. The ED is tasked with the management and strategic execution of the entire business unit, overseeing the integration and success of our care team and clinical practice. This includes both community outreach and clinical care delivery teams – ensuring a consistent, scalable, individual-centered approach to care is embraced by all. The ED will ensure firsthand’s teams are effective in their outreach, trust-building, engagement, benefits navigation, and activation of the entire fH care model, as well as its clinical and financial outcomes long term. Furthermore, the ED will lead the expansion of care model operations across the state and in doing so ensure best practices are adopted and implemented across all teams. Job Specifics As ED, you will: - Serve as the General Manager and own the complete Profit and Loss (P&L) for the entire state. This includes full accountability for medical cost management, revenue optimization, opex management – and broadly driving profitability. - Report directly to the COO and partner meaningfully with the VP Care Model Performance, Senior Director of Central Clinical Programs, and other EDs to lead, motivate, and inspire community and care model teams deeply dedicated to firsthand’s mission. - Consistently exceed a rigorous set of high-value care model process (i.e. fidelity to core model activities)and value outcomes (e.g: utilization, HEDIS metrics), individual engagement and activation goals, and financial targets (e.g: medical cost, revenue, membership growth). - Provide decisive leadership and supervision across all integrated state-level functions, overseeing both Clinical Managers (CMs) and Managers of Community Operations (MCOs). - Lead, mentor, and actively develop all market leadership and care team members, fostering a culture of continuous improvement, high accountability, and mission-driven work to ensure long-term team engagement and operational excellence. - Galvanize and foster a high-performing, inclusive, and supportive employee culture, driven by and visibly embodying the firsthand values - Manage, analyze, and optimize the state key performance indicators (KPIs), effectively coaching market leadership and care teams to exceed financial, clinical, and operational targets. - Ensure the seamless execution of firsthand’s operational and strategic plans, including adapting practices as the business evolves. - Build key state-level relationships with local healthcare providers, community partners, and health plan clients to drive engagement and improve outcomes. - Lead the successful execution and launch of new firsthand clinic locations within the state, including the recruitment of community-based and care model staff in collaboration with the People team. The experience you bring to this role includes: - Significant experience (7-10+ years) in healthcare leadership roles, preferably in a high-growth, high-complexity operational environment leading integrated community-based and clinical teams. - Experience leading in a clinical-operational dyad model - Proven track record of owning and successfully managing a large P&L and delivering results in a value-based care or capitated environment. - Deep understanding of the healthcare landscape, particularly value-based care, Medicaid, and the behavioral health ecosystem (SMI/SUD). - Exceptional leadership presence, executive communication skills, and the ability to inspire and manage large, cross-functional teams including market leaders and clinicians. - Ability to travel regularly across the state to visit communities and meet with partners; proficiency in communicating a “win-win” value proposition to external partners. - A passion for serving and direct community and care team experience working with individuals living with SMI. - Preferred experience in an early-stage or growth company with the ability to be flexible and adaptable to changing strategies. Base salary range: $170,000—$170,000 USD We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you. Benefits For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture. Vaccination Policy Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law. New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. Unfortunately, we are not able to offer sponsorship at this time. firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.

Role Description We are seeking a commercially driven, relationship‑focused professional to support the all‑inclusive and resort portfolio of a leading global hotel company. This role is responsible for driving awareness, engagement, and advocacy across wholesale and travel‑agent channels by translating resort features, experiences, and brand differentiators into clear, compelling, and easy‑to‑sell messages. The position is fully remote, with an expectation of approximately 40% travel within the local market, as well as periodic out‑of‑state travel to support broader sales initiatives. Candidates must live within a one‑hour driving distance of a major airport to enable efficient travel. The role works closely with internal stakeholders to ensure consistent portfolio representation, alignment with commercial priorities, and effective execution of territory strategies within a designated territory. Candidates must reside in California and live within a one‑hour driving distance of a major airport to support frequent travel, primarily within California, with occasional trips to British Columbia. Qualifications - 3–5 years of relevant sales experience within the hospitality or travel industry - Strong relationship‑building and stakeholder‑management skills - Established network of travel advisors, host agencies, consortia, and/or wholesale partners - Proven ability to confidently represent a diverse portfolio of all‑inclusive and resort properties - Excellent communication and presentation skills, both in‑person and virtual - Effective storyteller with the ability to translate resort experiences into engaging narratives - Strong product knowledge and attention to detail - Experience delivering engaging educational sessions and trainings - Solid understanding of the Mexico and Caribbean all‑inclusive and resort landscape - Strong organizational and planning skills - Commercially minded, with the ability to identify opportunity - Comfortable working independently in a field‑based, remote role - High level of professionalism, accountability, and attention to detail - Proficiency with CRM and reporting tools (e.g., Salesforce and Microsoft Office) Requirements - Support revenue‑generating initiatives for all‑inclusive and select resort properties - Build and maintain strong relationships with wholesale partner business development managers and travel agents - Represent all‑inclusive and resort properties through various sales methods - Plan and execute joint sales initiatives with wholesale partners - Deliver compelling, tailored sales presentations and materials - Provide engaging product education to travel advisors - Develop concise selling tools and support materials - Maximize advisor reach during interactions and events - Accurately record and maintain all sales activities in Salesforce - Maintain an up‑to‑date Outlook calendar - Manage expenses and ensure timely submission of documentation - Participate professionally in required meetings and internal forums - Collaborate effectively with internal stakeholders - Demonstrate flexibility to work non‑standard hours - Analyze wholesaler and travel‑agent account profiles - Develop account‑specific sales strategies - Segment and prioritize partners based on performance - Customize presentations and messaging - Review performance trends with partners - Leverage market insights and advisor feedback Company Description

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe and improve the lives of design and construction professionals everywhere.   The Deal Desk Manager position exists to oversee and streamline the deal approval process, ensuring that each sales proposal aligns with the company's policies, capabilities, and financial objectives. This role is pivotal in facilitating collaboration between sales, finance, legal, and operations departments to expedite deal closures, optimize profit margins, and enhance customer satisfaction. By providing strategic insights, tools, and guidelines, the Deal Desk Manager helps the sales team navigate complex deal structures efficiently, mitigating risks while accelerating the sales cycle.   About the Role: Deal Structuring and Strategizing: - Direct the development and execution of strategic deal plans, working closely with sales teams to construct deals that maximize revenue without compromising on deal margin while maintaining compliance with company policies and customer requirements. - Analyze deal profitability, pricing structures, and contract terms to ensure they meet business objectives and revenue goals. Cross-Functional Coordination (RFP/RFI/ETC): - Act as the primary liaison between sales, finance, legal, Information Security and operations teams, ensuring seamless communication and collaboration during the deal review and approval process. - Facilitate negotiations by providing necessary documentation and insights, helping to remove roadblocks and expedite deal closure. Compliance and Risk Management: - Vigilantly monitor deal parameters to ensure strict adherence to internal controls and external regulations, identifying potential risks and proposing mitigation strategies. The goal here is to maximize deal margin. - Implement standardized protocols for deal approvals, ensuring consistency, fairness, and compliance across all transactions. Process Improvement and Scalability: - Continuously assess and refine deal desk policies, procedures, and tools to enhance scalability and efficiency in response to evolving business needs. - Lead initiatives to automate and streamline the deal review process, reducing dependencies on manual methods. Performance Analysis and Reporting: - Oversee the collection, analysis, and reporting of deal desk-related data, providing critical insights into deal trends, win-loss metrics, and performance against goals. - Leverage data analytics to forecast trends, track team performance, and inform strategic decision-making. - Key Result: Enhanced data accuracy and availability leading to more informed strategic decisions. This refers specifically to those dashboards/reports that capture deal desk related metrics. About You: - 4+ years working with RFPs, RFIs, creating custom deals, etc. - BA/BS; master’s preferred - Effective communication, written and verbal - Strong problem-solving skills and comfort with change - Experience in using Salesforce or other CRM - Strong data analysis using Microsoft Office, Salesforce, PowerBI, etc. - Ability to effectively present to all levels of a business including the C-Suite Extras: - Technology and AEC experience preferred What we offer: - People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek - Competitive compensation and benefits package - 100% paid medical premiums for employees, 80% paid for dependents - Fully vested 401K right from the day you start - Generous PTO, including sick/mental health & volunteer days - Free & unlimited access to BetterUp Care, a well-being platform - Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs - Opportunity for continuous professional development - Free & unlimited access to LinkedIn Learning - Up to $5K annual education reimbursement (after 1 year tenure) Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement: Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.​   About Bluebeam: The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany, and the UK.   Come design and build your future with us!   Bluebeam is proud to be an equal-opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.   Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales positions are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best-in-class benefits, with 100% employee-covered health and welfare benefits and paid time off.  Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply.   Base Pay Range: $108,900 - $136,000 + Annual bonus #Bluebeam #LI-Remote #LI-FT1