• Provide access to M365 seeded Power Apps, Power Automate, and Power BI entitlements • Support requests for additional licenses outside of seeded M365 entitlements, such as Dynamics 365 • Provide Helpdesk and Tier 2/Tier 3 support for questions related to access, capability, and other platform support requests • Curate knowledge articles and FAQs doc • Maintain license inventory and CoE • Maintain service request catalog in DAYS (update, add, remove entries)

Role Description MiniMed is seeking a proactive and detail-oriented Senior Business Process Improvement Analyst to support our Project Management Office (PMO). This role will assist in the coordination and tracking of key initiatives aimed at improving patient outcomes, enhancing care delivery, and optimizing operational efficiency. The ideal candidate will work closely with cross-functional teams including business, finance, operations, and leadership to support project execution and ensure alignment across stakeholders. Responsibilities - Project Coordination & Support: - Assist in updating project plans, timelines, and task trackers. - Help coordinate project activities and follow up on action items. - Support documentation of scope, budget estimates, and resource needs. - Stakeholder Support: - Help schedule meetings and prepare communication materials for stakeholders. - Maintain contact lists and assist with onboarding logistics for new team members. - Support the preparation of regular updates and presentations for leadership. - Risk & Issue Tracking: - Log and monitor risks and issues reported by project teams. - Assist in preparing summaries for escalation and review. - Help maintain risk registers and mitigation plans. - Tool & Data Maintenance: - Perform basic data hygiene tasks and ensure accuracy in project tracking tools. - Support user access requests and help troubleshoot tool-related issues. - Support data extraction and validation tasks, ensuring accuracy and consistency across high-volume datasets. - Budget & Resource Tracking: - Collect and organize financial data to support budget tracking. - Help maintain staffing rosters and resource utilization reports. - Performance Reporting: - Compile data for dashboards and assist in validating KPIs. - Support report distribution and help identify trends or variances. - Change Management Assistance: - Help coordinate training sessions and user adoption activities. - Assist in preparing change communications and tracking feedback. - Team Collaboration & Communication: - Schedule and facilitate team meetings and workshops. - Maintain shared documentation and communication channels. - Support recognition and engagement activities. - Process Improvement Participation: - Contribute ideas for improving PMO processes and tools. - Document lessons learned and assist in updating procedures. - Compliance & Quality Support: - Help ensure project documentation meets quality standards. - Maintain audit trails and assist with compliance checks. Qualifications - May have practical knowledge of project management. - Requires a Baccalaureate degree and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience. Requirements - Bachelor’s degree in a related field (e.g., healthcare administration, business administration, information technology) with 5+ years of Project/Program Management experience. - Exceptional leadership, communication, and stakeholder management skills. - Experience in managing enterprise-wide analytics platforms or data transformation projects. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Expertise in SCRUM and Agile methodologies, with a track record of successful project delivery. - Strong experience with Microsoft Office, SharePoint, MS Project, and PowerPoint. - Strong written and verbal communication skills; able to support stakeholder interactions and meeting coordination. - Demonstrates professionalism and discretion when handling sensitive or confidential information. Benefits - Competitive salary and flexible benefits package. - Health, dental, and vision insurance. - Access to a Health Savings Account and Healthcare Flexible Spending Account. - Life insurance and long-term disability leave. - Dependent daycare spending account. - Incentive plans and a 401(k) plan with company match. - Paid time off and holidays. - Participation in the Employee Stock Purchase Plan. - Access to the Employee Assistance Program. - Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements.

• Produce and maintain recurring contact center performance reporting (daily/weekly/monthly) with strong data quality and clear storytelling • Perform frequent data integrity testing and reconciliation • Monitor trends and anomalies (e.g., volume shifts, service level risk, handle time movement) • Ensure reporting accuracy and stability for metrics that feed into incentive programs • Partner with Technology/DBA teams on reporting infrastructure and pipeline support • Provide end-user support and training for reporting access and usage • Support strategic initiatives, i.e. Gamification

Virtual Business Banker II The Virtual Business Banker II (VBB II) is responsible for daily operations, execution and support of inbound/outbound phone-based retention and sales effort occurring within a phone based environment. VBB II will focus attention on proactively retaining and deepening an existing portfolio of complex and high net worth small business owner relationships through retaining and cross selling additional business products and services. The VBB II will be expected to build relationships which in turn may lead to sourcing additional products and services through outbound phone activities. The VBB II should have an understanding of the complex business cash flow cycle and apply advanced business credit sales skills to the client interaction using an existing multi touch client contact strategy and sales process. These customers are typically Business Banker customers including complex Business Banker Manager, Sr. Manager and Director portfolios. General Responsibilities: - Responsible for relationship management, retention, and deepening of the assigned book of business as well as acquiring new relationships through assigned leads, referrals, sales campaigns, etc. - Build and foster a strong team of partners through the interaction model to best support customers (Treasury Management Officer, Merchant Services, Business Card Reps, Market Credit Exec, Sales Support). - Exhibits the ability to successfully multitask in a virtual setting, while proactively engaging clients and prospects. - Efficiently navigate customer relationship management software, as well as other relevant applications simultaneously. - Actively utilizes Sales Relationship Management system with calls, pipeline activities and sales results. - Maintains a regular calling cadence on clients and leads in order to generate high quality new deposit, treasury, and lending business to achieve or exceed targets. - Demonstrates proficient understanding of complex business cash flow cycle, including treasury management, operating cash flow, and business financial statements. - Assesses customer needs and recommends alternative products or solutions through defined sales processes. - Effectively establish rapport with clients and prospects, maintain a clear product and service knowledge skill set to adequately understand the business’ operating model, and recommend the appropriate product solution. - Refers customer to appropriate channel for complex Treasury Management and Merchant Service product needs and follow up to ensure products/accounts are opened and engaged. - Understands proper problem resolution and refers servicing issues to the appropriate servicing call center or support associate. - Holds accountability for the execution of risk management / compliance protocols within the sales process and in all client and prospect interactions. - Adherence to all regulatory requirements as well as internal policies and procedures. - Collaborate on various special projects or initiatives as assigned. - Holds self & others accountable for demonstrating Capital One’s values in interactions with peers, customers, direct reports & supervisors. Basic Qualifications: - At least 2 years of Business Banking experience Preferred Qualifications: - 5+ years Business Banking experience - 1+ year of phone based sales experience - Formal credit training At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Sales Territory: $122,100 - $139,400 for Virtual Business Banker II Richmond, VA: $122,100 - $139,400 for Virtual Business Banker II New York, NY: $146,600 - $167,300 for Virtual Business Banker II Mandeville, LA: $122,100 - $139,400 for Virtual Business Banker II McLean, VA: $134,400 - $153,300 for Virtual Business Banker II Plano, TX: $122,100 - $139,400 for Virtual Business Banker II Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).