• Apply behavioral science, human factors expertise, and organizational research methods to assess the workforce and operational impacts of BNATCS modernization activities • Lead and support readiness assessments, stakeholder analysis, and behavioral data collection efforts to evaluate organizational preparedness for system, process, and operational changes • Assess cognitive workload, human-system interaction, and workforce performance implications associated with new technologies, procedures, and operational practices introduced through BNATCS • Analyze workforce adaptation challenges, retraining requirements, change saturation risks, and potential impacts on controller workload, stress, and operational performance • Translate behavioral insights and workforce data into actionable recommendations that inform program decision-making, operational planning, and change management strategies • Support the development and execution of event-based change plans that guide workforce adoption of BNATCS capabilities across implementation phases • Contribute to the identification and mitigation of behavioral and workforce-related risks that could affect NAS reliability, operational safety, or program adoption • Collaborate with BNATCS engineering, technical, and operational teams to integrate human performance considerations into system design discussions, technical reviews, and operational planning activities • Provide human factors insight during design reviews, system integration discussions, and training planning to ensure workforce capabilities and operational constraints are considered • Evaluate the organizational and operational implications of modernization activities, including impacts to roles, responsibilities, decision authorities, and operational workflows • Support stakeholder engagement and workforce readiness activities including surveys, focus groups, workshops, demonstrations, and feedback collection efforts designed to facilitate change adoption • Monitor workforce sentiment, stakeholder feedback, and adoption indicators to inform engagement strategies and refine change interventions • Contribute behavioral insights to outreach and engagement activities such as demonstrations, working groups, briefings, workshops, and industry events • Develop and apply behavioral and organizational metrics that track workforce readiness, adoption health, and change effectiveness • Identify sustainability risks such as workforce turnover, training gaps, or operational resource constraints and recommend strategies to support long-term adoption and workforce capability.

Role Description We are looking for a reliable and highly organized Maintenance Coordinator to support a U.S.-based property management company. This role will be responsible for handling tenant maintenance requests, coordinating vendors, and ensuring all repairs are completed quickly and efficiently. You will serve as the main point of contact for tenants reporting maintenance issues, making sure every request is properly logged, dispatched, and resolved while maintaining a high level of tenant satisfaction. Key Responsibilities - Answer tenant calls and emails regarding maintenance issues - Create and manage maintenance tickets inside AppFolio - Dispatch appropriate vendors and maintenance technicians - Coordinate schedules between tenants and contractors - Monitor open maintenance requests and ensure timely completion - Follow up with tenants to confirm repairs were completed properly - Communicate updates to property managers when necessary - Maintain accurate documentation of all maintenance activity in AppFolio - Assist with other property management administrative tasks when needed Qualifications - Strong hands-on experience with AppFolio (required) - Bilingual in Spanish and English (required) - Previous experience in property management or maintenance coordination - Experience working with U.S.-based tenants or property managers - Excellent English communication skills (spoken and written) - Strong phone presence and customer service skills - Highly organized and detail-oriented - Ability to manage multiple maintenance requests simultaneously - Comfortable coordinating vendors and contractors - Must be willing to remotely log into the client’s computer when required Preferred - Experience handling maintenance dispatch for residential properties - Familiarity with common property maintenance issues (plumbing, HVAC, electrical, etc.) - Experience supporting property managers remotely

• Focus on customer satisfaction by demonstrating teamwork and empowerment • Establish yourself as your customers “go-to” expert • Develop and cultivate relationships for new business, existing accounts • Leverage professional solution based selling skills to meet customer needs

• Take ownership of brand messaging • Write and refine persuasive compliant content • Mentor and develop junior copywriters • Collaborate with Art Directors and Medical teams • Ensure regulatory compliance in content • Present and defend creative work • Contribute to brand strategy and creative ideation • Stay informed on industry trends