• Analyze syndicated data, shopper trends, and competitive performance • Develop insights that support account strategies and category recommendations • Support line review storytelling and help build the national narrative that can be customized by customer • Present category insights and recommendations to key retail partners • Support customer business planning with clear, data-driven insights • Track category performance across channels using syndicated and internal data • Identify distribution, market share, velocity, and pricing opportunities • Coordinate with Channel and Customer teams to apply insights to execution • Support innovation validation efforts by providing category context and macro trends

• Leading a team of Client Relationship professionals to deliver exceptional customer experiences • Building strong, long-term relationships with assigned strategic clients • Translating client business, financial, and operational requirements into actionable strategies • Leading, coaching, and developing a team to achieve performance and accountability • Establishing clear goals, performance expectations, and success metrics aligned to priorities • Monitoring and analyzing operational and customer performance metrics to identify trends • Developing and delivering data-driven insights to enhance service quality

• Accomplish department objectives with primary focus on customer service, value creation and customer growth • Lead a Client Relationship team to meet mobility needs of customers and drive insight into their business • Establish strategic goals by gathering business, financial and operational requirements from leadership and other organizational stakeholders • Motivate and develop employees to achieve high standards and create a culture of continuous improvement and innovation • Provide leadership for subordinate leaders and teams across the Client Relationship group • Work closely with internal and client leaders to understand business and process methods, needs, issues, and challenges • Monitor Operational metrics to understand patterns and trends, identify cross organizational issues and develop data-based insights and recommendations • Define and develop process and technology improvement recommendations, and drive the implementation thereof • Oversee service provision to regional and global stakeholders; ensuring operations and services align, support, and deliver expected returns • Define the optimal resource mix for effective project delivery • Assist with other duties and special projects as assigned by Leadership • Develop a culture of continuous improvement

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Help us elevate our patient care to a whole new level! Join our Community Care team as an industry leader in serving our members by utilizing best-in-class operating and clinical models. You can have life-changing impact on our Community Care members. Community Care is a member centric, team-delivered, community-based care management model that joins members where they are. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members’ health care and social determinant needs. Join us in this exciting opportunity as we grow and expand to change lives in new markets across the country. Family Summary/Mission Facilitate the delivery of appropriate benefits and/or healthcare information which determines eligibility for benefits while promoting wellness activities. Develops, implements and supports Health Strategies, tactics, policies and programs that ensure the delivery of benefits and to establish overall member wellness and successful and timely return to work. Services and strategies, policies and programs are comprised of network management, clinical coverage, and policies. Position Summary/Mission Community Care Case Manager use a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality, cost effective outcomes. Required Qualifications - Candidate must have an active and unrestricted Compact Registered Nurse (RN) license in the state of residence - 5+ years clinical practical experience preference: (diabetes, congestive heart failure (CHF), chronic kidney disease (CKD), post-acute care, hospice, palliative care, cardiac) with Medicare members - 2+ years case management, discharge planning and/or home health care coordination experience - Excellent analytical and problem-solving skills - Effective communications, organizational, and interpersonal skills - Ability to work independently (may require working from home) - Proficiency with standard corporate software applications, including Microsoft Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications - Efficient and effective computer skills including navigating multiple systems and keyboarding Preferred Qualifications - Candidate must be willing obtain additional state Registered Nurse (RN) licenses if needed, company will provide - Bilingual - Certified Case Manager - National professional certification (CRC, CDMS, CRRN, COHN, or CCM) Education - Associate's Degree or Nursing Diploma (REQUIRED) - Bachelor’s Degree (PREFERRED) License - Active and unrestricted Compact Registered Nurse (RN) license in state of residence Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $60,522.00 - $142,576.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/28/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.