Title: Business Insights and Analytics Lead- Branch Network Distribution Location: Westwood Massachusetts United States Type: 1ST Category: Data Analytics Job Description: Citizens Bank is executing a multi‑year transformation of its retail branch network, requiring high‑quality insights, strong analytical judgment, and consistent decision support across performance management, experimentation, and strategic investment. The Business Insights and Analytics Lead, Branch Network Distribution will lead the team responsible for delivering those insights. This role manages a small, high‑impact analytics team that includes Senior Business Insights Analysts focused on (1) network performance reporting and dashboards and (2) branch action analytics, experimentation, and impact measurement, as well as a junior business analyst. The team may grow as business needs require.The manager ensures the team delivers accurate, insight‑driven, executive‑ready work while continuously raising analytical standards, improving scalability, and strengthening partnerships with senior leaders across Distribution Transformation, Retail Banking, and the Consumer Bank. This is a player‑coach role requiring strong technical judgment, people leadership, and the ability to shape analytical work into clear narratives that influence senior decision‑making. Primary responsibilities include - Analytical Strategy, Quality & Execution Leadership - Set the analytical direction for branch network insights across performance reporting, experimentation, and action impact measurement. - Ensure the team consistently produces accurate, insight‑driven deliverables that anticipate stakeholder needs and support high‑stakes decisions. - Establish analytical frameworks, quality standards, and best practices that scale across business intelligence and analytics work. - Data Knowledge, Wrangling & Semantic Strategy - Maintain a strong understanding of data lineage, enterprise metrics, and standards across branch, customer, marketing, and financial domains. - Provide direction and coaching to the team on data preparation approaches, assumptions, and methodological rigor. - Shape cross‑domain data strategy, improve semantic layers, and partner with data engineering teams to develop scalable, durable data models. - Business Intelligence Tooling & Capability Development - Define the BI and analytics tooling strategy for the team, aligned to enterprise standards and evolving business needs. - Ensure team proficiency across required BI, visualization, and analytical tools. - Drive adoption of advanced tool features and continuously uplift analytical capability across the organization. - Business Partnering & Strategic Influence - Build strong, productive partnerships with senior leaders across Distribution Transformation, Retail Banking, Marketing, Finance, and the Consumer Bank. - Act as a strategic advisor, shaping business direction through insight, perspective, and sound analytical judgment. - Ensure clear expectations, priority alignment, and effective intake across competing analytical demands. - People & Project Leadership - Lead, coach, and develop a team of analysts, including performance management, feedback, and talent identification. - Strengthen team capability across reporting design, experimentation, causal analysis, and executive communication. - Lead complex, cross‑functional analytical initiatives end‑to‑end, improving coordination and delivery consistency. - Executive Communication & Narrative Development - Communicate concise, strategic insights tailored to leadership needs and decision contexts. - Craft compelling narratives that connect analysis to implications, trade‑offs, and recommended actions. - Review and elevate team outputs to ensure executive‑ready quality and clarity. - Ways of Working, Ownership & Standards - Set and model standards for quality, judgment, accountability, and ownership across the team. - Improve operating rhythms, intake processes, and delivery workflows to increase efficiency and impact. - Support adoption of BI standards and consistent ways of working across Distribution analytics. - Continuous Learning & GenAI Adoption - Model continuous learning and curiosity, staying current on analytical methods, tools, and best practices. - Lead thoughtful adoption of GenAI and emerging techniques to accelerate insight generation and modernize workflows. - Ensure GenAI is used effectively, responsibly, and consistently across the team. Qualifications, Education, Certifications and/or Other Professional Credentials - 8+ years of experience in analytics, business intelligence, strategy, or a related field; financial services or retail banking experience preferred. - Prior experience leading or managing analytical teams, including coaching, performance management, and capability development. - Strong technical foundation in analytics, data modeling, and BI concepts, with the ability to review and guide complex work. - Experience partnering with senior leaders and influencing decisions through insight‑driven narratives. - Bachelor’s degree in Business, Economics, Finance, Analytics, or a related field; advanced degree a plus. Hours & Work Schedule - Hours per Week: 40 - Work Schedule: Monday - Friday - Hybrid: 4 days per week on-site, 1 day remote PayTransparency The salary range for this position is $150,000- $200,000, per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Title: Senior Director - Business Continuity Management (Hybrid) Location: Santa Ana, CA 92707 Full time job requisition id: R054896 Job Description: Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do The Senior Director of Business Continuity Management (BCM) is responsible for leading the enterprise-wide resilience strategy to ensure the organization can withstand, respond to, and recover from business disruptions. This executive role provides strategic direction, governance, and oversight of the Business Continuity, Disaster Recovery, Crisis Management, and Operational Resilience programs. The Senior Director partners closely with executive leadership, business unit heads, Technology, Security, Legal, Compliance, and Risk to embed resilience into core business operations. This role ensures regulatory compliance, strengthens operational readiness, and protects the organization’s financial stability, reputation, and customer commitments. *This is a hybrid role at our offices in Santa Ana, CA Key Responsibilities: Enterprise Strategy & Leadership - Develop and execute a comprehensive enterprise-wide Business Continuity and Operational Resilience strategy aligned with corporate objectives and risk appetite. - Establish governance structures, policies, and standards for continuity and recovery programs. - Serve as the executive sponsor for enterprise resilience initiatives. - Provide regular updates to executive leadership and Board committees. Program Oversight & Governance - Oversee Business Impact Analyses (BIA), risk assessments, and continuity planning across all business units. - Ensure clearly defined Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs), and Minimum Business Continuity Objectives (MBCOs). - Maintain centralized oversight of Business Continuity Plans (BCPs), Disaster Recovery (DR) plans, and Crisis Management protocols. - Drive integration between BCM, IT Disaster Recovery, Cybersecurity, Third-Party Risk, and Enterprise Risk Management (ERM). Crisis Management & Incident Leadership - Lead enterprise crisis management framework and executive response structure. - Serve as senior advisor to executive leadership during major incidents. - Oversee crisis simulations, tabletop exercises, and enterprise-wide testing programs. - Ensure post-incident reviews are conducted and corrective actions implemented. Regulatory & Compliance Leadership - Ensure program compliance with applicable regulatory and industry standards (e.g., ISO 22301, FFIEC, OCC, SOC, etc.). - Act as primary point of contact for regulators and auditors regarding business continuity. - Oversee audit responses and remediation activities. Third-Party & Operational Resilience - Integrate business continuity requirements into vendor risk management processes. - Ensure critical third parties meet continuity and recovery expectations. - Strengthen supply chain resilience strategies. Culture, Training & Awareness - Promote a culture of resilience across the organization. - Develop executive and employee training programs on crisis management and continuity preparedness. - Coach senior leaders on continuity ownership within their business units. Metrics & Continuous Improvement - Establish KPIs and KRIs to measure program effectiveness and resilience maturity. - Conduct maturity assessments and benchmark against industry best practices. - Drive continuous improvement initiatives based on emerging risks and lessons learned. Qualifications: Education - Bachelor’s degree in Business Administration, Risk Management, Information Systems, or related field. Experience - 12+ years of experience in Business Continuity, Disaster Recovery, Enterprise Risk, or Operational Resilience. - 7+ years in progressive leadership roles with enterprise-wide responsibility. - Demonstrated experience interacting with executive leadership and Boards. - Experience in a highly regulated industry preferred. Certifications (Preferred) - CBCP or MBCP - ISO 22301 Lead Implementer/Auditor - CRISC, CISA, or related certifications Leadership Competencies - Strategic enterprise thinking - Executive presence and Board-level communication - Crisis leadership and high-pressure decision-making - Strong governance and regulatory expertise - Cross-functional influence and stakeholder alignment - Program transformation and change leadership Success Indicators - Enterprise-wide continuity plan coverage and validation - Successful execution of crisis exercises and remediation - Regulatory compliance with minimal audit findings - Reduced operational disruption impact - Increased resilience maturity across business units $197,200.00 - $250,000.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Provide strategic leadership and oversight for resource sharing and course reserves services, advance equitable service design, lead assessment initiatives, and manage teams through organizational change to enhance user experience and operational...

Title: Director of AV Infrastructure and Experience Location: Hybrid Office Boston, MA Springfield, MA Full time job requisition id R20127 Job Description: JOB DESCRIPTION Director, AV Infrastructure and Experience, Enterprise Technology Services Full-Time, (Hybrid) Boston or Springfield The Opportunity As the Director of AV Infrastructure and Experience (AVIX) you will be responsible for the strategy, design, delivery and ongoing operation of the organization’s audiovisual (AV) ecosystem and the user experiences it provides. You will balance strategic leadership, operational excellence, stakeholder management and hands-on technical stewardship to ensure reliable, scalable AV technology and high quality user experience across the enterprise. The Team You will lead a team of AV design and support, technical event support and solutions architect roles who collaborate to deliver world class AV capabilities and experience to the enterprise. The team is responsible for conference room technology, digital signage, technical support of corporate and executive events, and enterprise media streaming and hosting platforms. The Impact: Strategy & Governance - Define and own the enterprise AV strategy, roadmap, and standards that are aligned to business objectives, workplace strategy, and organizational goals. - Oversee architectural principles and technical standards for conference rooms, event spaces, digital signage, and media platforms. - Evaluate emerging technologies and solutions, recommending upgrades and innovations to enhance organizational collaboration and communication. - Serve as the senior authority on AV design, integration, and user experience across all home office locations. Infrastructure & Operations - Direct the design, deployment, lifecycle management, and support of AV technologies, including conference room technology, digital signage, and event space technology. - Lead the operation and evolution of internal and user-facing AV platforms, ensuring consistency, reliability, and scalability. - Oversee enterprise media streaming and hosting capabilities, including live streaming, video-on-demand (VOD), and cable television services. - Ensure high availability, performance, security, and compliance across all AV systems. Corporate Events & Executive Experience - Provide technical leadership and oversight for corporate, executive, and high-visibility events, including town halls, leadership meetings, and receptions. - Ensure production quality, reliability, and seamless execution for in-person, hybrid, and virtual events. - Act as a trusted advisor to senior executives on AV experience and presentation strategy. - Serve as a liaison between stakeholders, external events teams, and technical staff. People Leadership - Lead and develop a team of individual contributors in solution architecture, AV design and support, and technical event support. - Set clear expectations, priorities, and performance goals while fostering technical excellence and accountability. - Identify skills gaps, manage capacity, and plan for future talent needs. - Drive a culture of service within the team, fostering a user-first mindset that aims to delight the customer and minimize friction. - Oversee resource planning to balance day-to-day operations, project delivery, and event support. Financial & Vendor Management - Own and manage a large capital and operating budget, including forecasting, cost optimization, and ROI analysis. - Lead vendor strategy, contract negotiation, and system integrator relationships. - As a Supplier Relationship Manager, ensure suppliers are delivering and performing meeting expectations within the terms of contracts. Cross-Functional Partnership - Partner with IT, Facilities, Space Design & Utilization, Communications, and Security teams, among others, to align AV solutions with broader enterprise initiatives and ensure stakeholder alignment with AVIX priorities. - Collaborate with Strategic Communications to support storytelling, engagement, and internal communications objectives. - Provide executive-level reporting on performance, risk, and roadmap progress. The Minimum Qualifications - Bachelor’s degree in information technology, audio engineering, or a related field; or equivalent experience. - 8+ years of experience in AV technology with proven experience designing and operating large-scale AV or unified communications environments. - 2+ years of progressive leadership or team lead experience. - Bi-weekly travel between Boston and Springfield expected. The Ideal Qualifications - Industry certifications (e.g., CCNA, AVIXA CTS/CTS-D) are a plus. - Agile certifications (e.g., CSPO) or demonstrated experience are a plus. - Strong understanding of AV architectures, signal flow, control systems, streaming technologies, and integration with enterprise IT environments. - Knowledge or experience supporting executive-level or broadcast-quality events and the technologies required therein. - Experience managing budgets, vendors, and complex multi-site projects. - Excellent communication, interpersonal, and organizational skills. - Demonstrated ability to effectively manage stakeholders and end users. - Demonstrated ability to lead, motivate, and develop a diverse team. #LI-SC1 Salary Range: $148,300-$194,600 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.