• Review escalated consumer complaints, ensuring timely and accurate resolution with a consumer-first approach grounded in empathy and transparency • Screen complaints for potential regulatory and legal risks and escalate as appropriate • Conduct quarterly sample testing of non-escalated consumer inquiries to verify correct categorization and handling by the Consumer Support team • Analyze complaint trends and root causes to identify systemic issues, partnering with product, engineering, operations, and legal to implement preventative solutions • Prepare and deliver regular reporting on complaint performance, insights, and key metrics to senior leadership and stakeholders • Support quarterly complaint reporting to the Board's Audit and Risk Committee (ARC) and partner banks • Build and maintain relationships with compliance counterparts at Plaid's customers • Manage bi-weekly office hours for Consumer Support to address real-time compliance questions • Run calibrations with the Consumer Support team to identify training gaps and ensure alignment with internal policies and procedures

Role Description - Support implementations of Workiva GRC across Controls, Audit, Risk, and Policies. - Assist with gathering, documenting, and organizing business and functional requirements. - Support solution configuration activities within Workiva GRC based on defined requirements and design decisions. - Prepare and maintain key project deliverables, including: - Requirements documents - Configuration trackers - Test scripts - Issue logs - Training materials - Status updates - Execute system testing, support defect triage, and validate issue resolution. - Support UAT preparation and coordination, including test case setup, results tracking, and follow-up on open items. - Assist with data preparation, data validation, migration support, and reconciliation activities. - Create training documentation, user guides, and process documentation for client teams. - Participate in client meetings, capture notes, track actions, and follow through on assigned deliverables. - Work closely with Managers and other team members to support delivery quality and timeline adherence. - Help monitor project risks, issues, and dependencies, escalating concerns when appropriate. - Support go-live readiness and post-deployment stabilization activities. - Contribute to internal templates, accelerators, and knowledge-sharing efforts. Qualifications - 2-3 years of hands-on experience implementing and configuring Workiva GRC software or platform implementations in a client-facing environment. - Exposure to the following areas: controls/compliance, internal audit, risk management, and/or policy management. - Strong documentation, testing, and analytical skills. - Experience working with spreadsheets, data validation, issue tracking, and implementation documentation. - Strong verbal and written communication skills. - Ability to work collaboratively with global teams and support client-facing delivery. - High attention to detail and strong ownership of assigned tasks. Requirements - Experience supporting system configuration, testing, or process documentation. - Familiarity with implementation lifecycle activities, including requirements, design, testing, UAT, training, and deployment. - Prior experience working in a professional services or consulting environment. - Relevant certifications or coursework in audit, risk, compliance, or information systems. Benefits - Competitive benefits are offered through our Employer of Record (EOR), DEEL. Company Description This role is full-time and will be employed through an Employer of Record (EOR). The name of the EOR is DEEL. Clearsulting will direct day-to-day responsibilities, while DEEL will serve as the legal employer and handle all administrative employment responsibilities, including payroll, statutory benefits, and compliance. The compensation range for this position is $28-39 LPA. We are committed to ensuring our offers reflect the value each candidate brings to the role. Final salary placement will be based on several factors, including level of expertise, relevant work experience, technology certifications, educational background, and alignment with industry standards. This role is eligible for our bonus program.

• Leads risk identification and assessment (Fair Lending, Responsible Banking, CRA) • Develops and executes strategies to close performance gaps • Analyzes lending policies and procedures • Conducts interviews with management to understand the lending process • Develops corrective action recommendations • Participates in meetings to maintain knowledge of compliance risk

• Reporting to the Registration Department Team Manager, you are responsible for all activities related to the obtention, follow-up and maintenance of Marketing Authorizations (MA) in France and Europe, including: • Submission and follow-up of Marketing Authorization applications at both national and European levels. • Preparation, submission and follow-up of regulatory evaluations with Competent Authorities for: pharmaceutical variations, MA renewals, Requests for Amendments to Product Information (DMI), regulatory variations, up to their practical implementation. • Monitoring product registration in the Generic Groups Directory. • Acting as an interface with internal departments, external experts, API manufacturers and contract manufacturing organizations (CMOs).